Applications of lean thinking: a briefing document

This report has been put together by the Health and Care Infrastructure Research and Innovation Centre (HaCIRIC) at the University of Salford for the Department of Health. The need for the report grew out of two main simple questions, o Is Lean applicable in sectors other than manufacturing? o Can the service delivery sector learn from the success of lean in manufacturing and realise the benefits of its implementation?The aim of the report is to list together examples of lean thinking as it is evidenced in the public and private service sector. Following a review of various sources a catalogue of evidence is put together in an organised manner which demonstrates that Lean principles and techniques, when applied rigorously and throughout an entire organization/unit, they can have a positive impact on productivity, cost, quality, and timely delivery of services

The role of re-appropriation in open design : a case study on how openness in higher education for industrial design engineering can trigger global discussions on the theme of urban gardening

This case study explores the opportunities for students of Industrial Design Engineering to engage with direct and indirect stakeholders by making their design process and results into open-ended Designed Solutions. The reported case study involved 47 students during a two-weeks intensive course on the topic of urban gardening. Observations were collected during three distinctive phases: the co-design phase, the creation of an Open Design and the sharing of these design solutions on the online platform Instructables.com. The open sharing of local solutions triggered more global discussions, based on several types of feedbacks: from simple questions to reference to existing works and from suggestions to critiques. Also some examples of re-appropriation of the designed solutions were reported. These feedbacks show the possibilities for students to have a global vision on their local solutions, confronting them with a wider and more diverse audience. The case study shows on the other hand the difficulty in keeping students engaged in this global discussion, considering how after a few weeks the online discussions dropped to an almost complete silence. It is also impossible with such online platforms to follow the re-appropriation cycles, losing the possibility of exploring the new local context were the replication / modification of the designed product occurred. The course’s focus on Open Design is interesting both under the design and educational points of view. It implies a deep change in the teaching approach and learning attitude of students, allowing unknown peers to take part of the design process and fostering a global discussion starting from unique and local solutions

The Integrated Product Policy and the Innovation Process: An Overview

The first part of this report presents the main debates concerning a proposal for establishing an Integrated Product Policy (IPP) in Europe. It shows the importance of applying a systemic approach in order to minimize the negative environmental impacts of products throughout their life cycle and how this policy differs from the traditional ways of dealing with this question. It presents a framework in which governments, local authorities, businesses and non-governmental organisations interact to adopt green product policies and to promote a greener demand. The main instruments necessary to put forward such a strategy are introduced and discussed. The second part of the report concentrates on a central issue of the IPP, namely the process of innovation as a key determinant in the greening of markets. This second section intends to (1) identify the specificities of innovation in an environmental context in order to acknowledge the need for a holistic and coordinated policy and (2) to present some limits of the IPP in its conceptual approach. Dans un premier temps, cette étude présente les grandes discussions entourant la mise en place d'une Politique Intégrée de Produits (PIP) en Europe. Elle insiste sur l'importance d'adopter une approche systémique afin de minimiser les impacts environnementaux dommageables des produits, et ce tout au long de leur cycle de vie. L'étude précise par ailleurs le caractère singulier de la PIP dans le traitement qu'elle apporte à la réduction des préjudices environnementaux. Le cadre dans lequel les gouvernements, les autorités locales et les organisations interagissent, afin de mettre en place cette politique encourageant une offre et une demande plus 'vertes', sera alors présenté. La dernière partie de la section s'attache enfin à introduire et à discuter les instruments nécessaires à la construction et à l'implantation de cette stratégie Dans un second temps, cette étude s'intéresse à l'examen d'un aspect fondamental de la PIP, à savoir le processus d'innovation en tant que déterminant majeur dans la transformation des marchés. Il s'agira alors d'identifier les spécificités de l'innovation environnementale afin de révéler l'utilité d'une approche systématique et coordonnée. Enfin, les limites relatives à l'approche conceptuelle de l'innovation dans la PIP sont évoquées et discutées.Integrated Product Policy (IPP), life cycle analysis (LCA), innovation, sustainability, environmental management., Politique Intégrée des Produits (PIP), analyse de cycle de vie (ACV), pérennité, développement durable, innovation, gestion environnementale

Include 2011 : The role of inclusive design in making social innovation happen.

Include is the biennial conference held at the RCA and hosted by the Helen Hamlyn Centre for Design. The event is directed by Jo-Anne Bichard and attracts an international delegation

Sustainable eLearning in a Changing Landscape: A Scoping Study (SeLScope)

The report begins by exploring the concept of sustainable e-learning - defining it and establishing its characteristics in the context of Higher Education. To ensure a sound and systematic process, the review is informed by a five-phase methodological framework for scoping reviews by Arksey and O'Malley (2005). Examples and perspectives on the concept of sustainable e-learning are summarised and key factors impacting on sustainability are abstracted. highlights potential gaps and suggests directions for further research on the topic

An aesthetic for sustainable interactions in product-service systems?

Copyright @ 2012 Greenleaf PublishingEco-efficient Product-Service System (PSS) innovations represent a promising approach to sustainability. However the application of this concept is still very limited because its implementation and diffusion is hindered by several barriers (cultural, corporate and regulative ones). The paper investigates the barriers that affect the attractiveness and acceptation of eco-efficient PSS alternatives, and opens the debate on the aesthetic of eco-efficient PSS, and the way in which aesthetic could enhance some specific inner qualities of this kinds of innovations. Integrating insights from semiotics, the paper outlines some first research hypothesis on how the aesthetic elements of an eco-efficient PSS could facilitate user attraction, acceptation and satisfaction

Sustainability Assessment Framework for Food Supply Chain Logistics: Empirical Findings from Dutch Food Industry

Food companies are increasingly challenged to balance business performance and economic gains with environmental and social performance. Therefore, in 2012, we started a collaborative project on this topic named SCALE (Step Change in Agri-food Logistics Ecosystems). SCALE aims to improve the sustainability of food and drink supply chain logistics in the context of rising food demands, increasing energy prices and the need to reduce environmentally damaging emissions. More in particular, SCALE aims to deliver a number of tools and frameworks valuable for the agri-food sector to secure a step change in operational practices, which will improve the efficiency and sustainability of supply chain logistics. In the paper we will present first results of this project. Aim of this paper is (1) to present a sustainability research framework for food supply chains logistics including drivers, strategies, performance indicators, metrics and improvement opportunities to measure and potentially enhance sustainability performances; and (2) to analyse and diagnose the current status of Dutch food & drinks companies and logistics service providers using this framework. Results are found via a literature review, web-based research and structured interviews with Dutch food industry and logistics service industry

Clinical leadership in service redesign using Clinical Commissioning Groups: a mixed-methods study

Background: A core component of the Health and Social Care Act 2012 (Great Britain. Health and Social Care Act 2012. London: HMSO; 2012) was the idea of devolving to general practitioners (GPs) a health service leadership role for service redesign. For this purpose, new Clinical Commissioning Groups (CCGs) were formed in the English NHS.Objectives: This research examined the extent to which, and the methods by which, clinicians stepped forward to take up a leadership role in service redesign using CCGs as a platform.Design: The project proceeded in five phases: (1) a scoping study across 15 CCGs, (2) the design and administration of a national survey of all members of CCG governing bodies in 2014, (3) six main in-depth case studies, (4) a second national survey of governing body members in 2016, which allowed longitudinal comparisons, and (5) international comparisons.Participants: In addition to GPs serving in clinical lead roles for CCGs, the research included insights from accountable officers and other managers and perspectives from secondary care and other provider organisations (local authority councillors and staff, patients and the public, and other relevant bodies).Results: Instances of the exercise of clinical leadership utilising the mechanism of the CCGs were strikingly varied. Some CCG teams had made little of the opportunity. However, we found other examples of clinicians stepping forward to bring about meaningful improvements in services. The most notable cases involved the design of integrated care for frail elderly patients and others with long-term conditions. The leadership of these service redesigns required cross-boundary working with primary care, secondary care, community care and social work. The processes enabling such breakthroughs required interlocking processes of leadership across three arenas: (1) strategy-level work at CCG board level, (2) mid-range operational planning and negotiation at programme board level and (3) the arena of practical implementation leadership at the point of delivery. The arena of the CCG board provided the legitimacy for strategic change; the programme boards worked through the competing logics of markets, hierarchy and networks; and the practice arena allowed the exercise of clinical leadership in practical problemsolving, detailed learning and routinisation of new ways of working at a common-sense everyday level.Limitations: Although the research was conducted over a 3-year period, it could be argued that a much longer period is required for CCGs to mature and realise their potential.Conclusions: Despite the variation in practice, we found significant examples of clinical leaders forging new modes of service design and delivery. A great deal of the service redesign effort was directed at compensating for the fragmented nature of the NHS – part of which had been created by the 2012 reforms. This is the first study to reveal details of such work in a systematic way

Neoliberalising technoscience and environment: EU policy for competitive, sustainable biofuels

This chapter discusses how EU biofuels policy: stimulates new markets for knowledge as well as resources; assumes that markets drive beneficent innovation; and thus deepens links between markets, technoscience and environment. The theoretical concept ‘neoliberalising the environment’ is extended to links between technoscience and natural resources