Inter-organizational fault management: Functional and organizational core aspects of management architectures

Outsourcing -- successful, and sometimes painful -- has become one of the hottest topics in IT service management discussions over the past decade. IT services are outsourced to external service provider in order to reduce the effort required for and overhead of delivering these services within the own organization. More recently also IT services providers themselves started to either outsource service parts or to deliver those services in a non-hierarchical cooperation with other providers. Splitting a service into several service parts is a non-trivial task as they have to be implemented, operated, and maintained by different providers. One key aspect of such inter-organizational cooperation is fault management, because it is crucial to locate and solve problems, which reduce the quality of service, quickly and reliably. In this article we present the results of a thorough use case based requirements analysis for an architecture for inter-organizational fault management (ioFMA). Furthermore, a concept of the organizational respective functional model of the ioFMA is given.Comment: International Journal of Computer Networks & Communications (IJCNC

A conceptual model for the development of CSCW systems

Models and theories concerning cooperation have long been recognised as an important aid in the development of Computer Supported Cooperative Work (CSCW) systems. However, there is no consensus regarding the set of concepts and abstractions that should underlie such models and theories. Furthermore, common patterns are hard to discern in different models and theories. This paper analyses a number of existing models and theories, and proposes a generic conceptual framework based on the strengths and commonalities of these models. We analyse five different developments, viz., Coordination Theory, Activity Theory, Task Manager model, Action/Interaction Theory and Object-Oriented Activity Support model, to propose a generic model based on four key concepts common to these developments, viz. activity, actor, information and service

Integration of decision support systems to improve decision support performance

Decision support system (DSS) is a well-established research and development area. Traditional isolated, stand-alone DSS has been recently facing new challenges. In order to improve the performance of DSS to meet the challenges, research has been actively carried out to develop integrated decision support systems (IDSS). This paper reviews the current research efforts with regard to the development of IDSS. The focus of the paper is on the integration aspect for IDSS through multiple perspectives, and the technologies that support this integration. More than 100 papers and software systems are discussed. Current research efforts and the development status of IDSS are explained, compared and classified. In addition, future trends and challenges in integration are outlined. The paper concludes that by addressing integration, better support will be provided to decision makers, with the expectation of both better decisions and improved decision making processes

Technic and Collaboration Breakdown Structures: Drivers of collaborative problem solving approaches in a supply chain context

Problem Solving Methodologies have been par excellence a cornerstone element of the firms’ strategy on achieving effective continuous improvement. But the enterprise evolution towards an extended environment characterized by network-based organization has radically changed the problem solving paradigms. This paper aims to propose a generic and collaborative methodology addressing more complex and distributed problems, dealing with Supply Chain issues and having a key role as a driver for building global competitive advantages and create superior performances at a Supply Chain level

Virtue integrated platform : holistic support for distributed ship hydrodynamic design

Ship hydrodynamic design today is often still done in a sequential approach. Tools used for the different aspects of CFD (Computational Fluid Dynamics) simulation (e.g. wave resistance, cavitation, seakeeping, and manoeuvring), and even for the different levels of detail within a single aspect, are often poorly integrated. VIRTUE (the VIRtual Tank Utility in Europe) project has the objective to develop a platform that will enable various distributed CFD and design applications to be integrated so that they may operate in a unified and holistic manner. This paper presents an overview of the VIRTUE Integrated Platform (VIP), e.g. research background, objectives, current work, user requirements, system architecture, its implementation, evaluation, and current development and future work

Technical Issues in the Development of Knowledge-Based Services for the Semantic Web

The Semantic Web aims to extend the current Web with formal semantics in order to improve how users experience the Web, by ameliorating current activities and supporting the automation of some others. So far, current Semantic Web prototypes mostly aim at collecting and exposing information. Still, a semantic layer can support applying Knowledge-Based Systems techniques to the development of brand-new fully-fledged Knowledge-Based Services for the Web. In this paper, we present the technical issues that have to be faced in the development of such a kind of application by presenting the Online Design of Events Application: a Semantic Web-based design support system that assists event organisers in the process of preparing events such as workshops and conferences, by effectively reasoning over an inter-organisational process across the Web

Towards a user-centric and multidisciplinary framework for designing context-aware applications

Research into context-aware computing has not sufficiently addressed human and social aspects of design. Existing design frameworks are predominantly software orientated, make little use of cross-disciplinary work, and do not provide an easily transferable structure for cross-application of design principles. To address these problems, this paper proposes a multidisciplinary and user-centred design framework, and two models of context, which derive from conceptualisations within Psychology, Linguistics, and Computer Science. In a study, our framework was found to significantly improve the performance of postgraduate students at identifying the context of the user and application, and the usability issues that arise

Tasks, cognitive agents, and KB-DSS in workflow and process management

The purpose of this paper is to propose a nonparametric interest rate term structure model and investigate its implications on term structure dynamics and prices of interest rate derivative securities. The nonparametric spot interest rate process is estimated from the observed short-term interest rates following a robust estimation procedure and the market price of interest rate risk is estimated as implied from the historical term structure data. That is, instead of imposing a priori restrictions on the model, data are allowed to speak for themselves, and at the same time the model retains a parsimonious structure and the computational tractability. The model is implemented using historical Canadian interest rate term structure data. The parametric models with closed form solutions for bond and bond option prices, namely the Vasicek (1977) and CIR (1985) models, are also estimated for comparison purpose. The empirical results not only provide strong evidence that the traditional spot interest rate models and market prices of interest rate risk are severely misspecified but also suggest that different model specifications have significant impact on term structure dynamics and prices of interest rate derivative securities.