Application Portfolio Diversity and Software Maintenance Productivity:An Empirical Analysis

The research addresses the issue of productivity in application software maintenance. Specifically, it examines the effect of diversity in tools, techniques, hardware and software associated with the portfolio being maintained. In manufacturing environments, there is some evidence to suggest that production of products where there is little sharing of inputs and production processes reduces focus and results in lower manufacturing performance (Skinner, 1974). In economics, it is argued that there are cost complementarities or economies of scope in sharing common inputs and processes among various products with commonalities in production, and diseconomies of scope when inputs and processes differ (Panzar and Willig, 1977, 1981). In the software maintenance context, the issue of diversity and its effect on productivity is particularly salient. Software maintenance is work done to enhance software functionality, correct errors and improve the performance of software (Schneidewind, 1987). It is a costly activity for organizations, requiring from 50 to 80% of the Information Systems (IS) budget and representing more than threefourths of software costs on a life cycle basis (Arthur, 1988). Application portfolio diversity, i.e.,differences in technical platforms, software languages, and development tools and techniques in the set of the organization\u27s software systems, arises as a consequence of the organization\u27s information technology infrastructure decisions. To meet a particular customer need, an IS group acquires or develops software using a certain tool, methodology, and hardware platform. However, it may be that the software does not fit well into the organization\u27s existing technical platform. Furthermore, the software may have been developed using a different methodology or tools than other software systems in the organization\u27s portfolio. This diversity may have the result of increased difficulty in software maintenance because software enhancement can require modification of multiple software systems that have been created using a variety of languages, tools and techniques. The results of our analysis suggest that software portfolio diversity reduces productivity in software maintenance. Potential inefficiencies from diversity in software maintenance can arise from several causes. Switching costs are incurred due to multiple, varied process flows and frequent change over in processes required when modifying software created using different methodologies and tools. Diversity may also increase the difficulty of software quality control, testing and verification; for example, inefficiencies may occur due to the complexities of conducting system and integration testing across multiple technical platforms. Finally, there may be costs due to the difficulties in selecting project team members with the multiple and varied skills required to modify diverse sets of software

Predictive Maintenance Support System in Industry 4.0 Scenario

The fourth industrial revolution that is being witnessed nowadays, also known as Industry 4.0, is heavily related to the digitization of manufacturing systems and the integration of different technologies to optimize manufacturing. By combining data acquisition using specific sensors and machine learning algorithms to analyze this data and predict a failure before it happens, Predictive Maintenance is a critical tool to implement towards reducing downtime due to unpredicted stoppages caused by malfunctions. Based on the reality of Commercial Specialty Tires factory at Continental Mabor - Indústria de Pneus, S.A., the present work describes several problems faced regarding equipment maintenance. Taking advantage of the information gathered from studying the processes incorporated in the factory, it is designed a solution model for applying predictive maintenance in these processes. The model is divided into two primary layers, hardware, and software. Concerning hardware, sensors and respective applications are delineated. In terms of software, techniques of data analysis namely machine learning algorithms are described so that the collected data is studied to detect possible failures

A new muscle fatigue and recovery model and its ergonomics application in human simulation

Although automatic techniques have been employed in manufacturing industries to increase productivity and efficiency, there are still lots of manual handling jobs, especially for assembly and maintenance jobs. In these jobs, musculoskeletal disorders (MSDs) are one of the major health problems due to overload and cumulative physical fatigue. With combination of conventional posture analysis techniques, digital human modelling and simulation (DHM) techniques have been developed and commercialized to evaluate the potential physical exposures. However, those ergonomics analysis tools are mainly based on posture analysis techniques, and until now there is still no fatigue index available in the commercial software to evaluate the physical fatigue easily and quickly. In this paper, a new muscle fatigue and recovery model is proposed and extended to evaluate joint fatigue level in manual handling jobs. A special application case is described and analyzed by digital human simulation technique.Comment: IDMME - Virtual Concept, Beijing : Chine (2008

Continuous maintenance and the future – Foundations and technological challenges

High value and long life products require continuous maintenance throughout their life cycle to achieve required performance with optimum through-life cost. This paper presents foundations and technologies required to offer the maintenance service. Component and system level degradation science, assessment and modelling along with life cycle ‘big data’ analytics are the two most important knowledge and skill base required for the continuous maintenance. Advanced computing and visualisation technologies will improve efficiency of the maintenance and reduce through-life cost of the product. Future of continuous maintenance within the Industry 4.0 context also identifies the role of IoT, standards and cyber security

AI and OR in management of operations: history and trends

The last decade has seen a considerable growth in the use of Artificial Intelligence (AI) for operations management with the aim of finding solutions to problems that are increasing in complexity and scale. This paper begins by setting the context for the survey through a historical perspective of OR and AI. An extensive survey of applications of AI techniques for operations management, covering a total of over 1200 papers published from 1995 to 2004 is then presented. The survey utilizes Elsevier's ScienceDirect database as a source. Hence, the survey may not cover all the relevant journals but includes a sufficiently wide range of publications to make it representative of the research in the field. The papers are categorized into four areas of operations management: (a) design, (b) scheduling, (c) process planning and control and (d) quality, maintenance and fault diagnosis. Each of the four areas is categorized in terms of the AI techniques used: genetic algorithms, case-based reasoning, knowledge-based systems, fuzzy logic and hybrid techniques. The trends over the last decade are identified, discussed with respect to expected trends and directions for future work suggested

On the role of Prognostics and Health Management in advanced maintenance systems

The advanced use of the Information and Communication Technologies is evolving the way that systems are managed and maintained. A great number of techniques and methods have emerged in the light of these advances allowing to have an accurate and knowledge about the systems’ condition evolution and remaining useful life. The advances are recognized as outcomes of an innovative discipline, nowadays discussed under the term of Prognostics and Health Management (PHM). In order to analyze how maintenance will change by using PHM, a conceptual model is proposed built upon three views. The model highlights: (i) how PHM may impact the definition of maintenance policies; (ii) how PHM fits within the Condition Based Maintenance (CBM) and (iii) how PHM can be integrated into Reliability Centered Maintenance (RCM) programs. The conceptual model is the research finding of this review note and helps to discuss the role of PHM in advanced maintenance systems.EU Framework Programme Horizon 2020, 645733 - Sustain-Owner - H2020-MSCA-RISE-201

Service Knowledge Capture and Reuse

The keynote will start with the need for service knowledge capture and reuse for industrial product-service systems. A novel approach to capture the service damage knowledge about individual component will be presented with experimental results. The technique uses active thermography and image processing approaches for the assessment. The paper will also give an overview of other non-destructive inspection techniques for service damage assessment. A robotic system will be described to automate the damage image capture. The keynote will then propose ways to reuse the knowledge to predict remaining life of the component and feedback to design and manufacturing

Overview of Remaining Useful Life prediction techniques in Through-life Engineering Services

Through-life Engineering Services (TES) are essential in the manufacture and servicing of complex engineering products. TES improves support services by providing prognosis of run-to-failure and time-to-failure on-demand data for better decision making. The concept of Remaining Useful Life (RUL) is utilised to predict life-span of components (of a service system) with the purpose of minimising catastrophic failure events in both manufacturing and service sectors. The purpose of this paper is to identify failure mechanisms and emphasise the failure events prediction approaches that can effectively reduce uncertainties. It will demonstrate the classification of techniques used in RUL prediction for optimisation of products’ future use based on current products in-service with regards to predictability, availability and reliability. It presents a mapping of degradation mechanisms against techniques for knowledge acquisition with the objective of presenting to designers and manufacturers ways to improve the life-span of components

Survey on the use of computational optimisation in UK engineering companies

The aim of this work is to capture current practices in the use of computational optimisation in UK engineering companies and identify the current challenges and future needs of the companies. To achieve this aim, a survey was conducted from June 2013 to August 2013 with 17 experts and practitioners from power, aerospace and automotive Original Equipment Manufacturers (OEMs), steel manufacturing sector, small- and medium-sized design, manufacturing and consultancy companies, and optimisation software vendors. By focusing on practitioners in industry, this work complements current surveys in optimisation that have mainly focused on published literature. This survey was carried out using a questionnaire administered through face-to-face interviews lasting around 2 h with each participant. The questionnaire covered 5 main topics: (i) state of optimisation in industry, (ii) optimisation problems, (iii) modelling techniques, (iv) optimisation techniques, and (v) challenges faced and future research areas. This survey identified the following challenges that the participant companies are facing in solving optimisation problems: large number of objectives and variables, availability of computing resources, data management and data mining for optimisation workflow, over-constrained problems, too many algorithms with limited help in selection, and cultural issues including training and mindset. The key areas for future research suggested by the participant companies are as follows: handling large number of variables, objectives and constraints particularly when solution robustness is important, reducing the number of iterations and evaluations, helping the users in algorithm selection and business case for optimisation, sharing data between different disciplines for multi-disciplinary optimisation, and supporting the users in model development and post-processing through design space visualisation and data mining