279 research outputs found

    Big Data and Analytics: Issues and Challenges for the Past and Next Ten Years

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    In this paper we continue the minitrack series of papers recognizing issues and challenges identified in the field of Big Data and Analytics, from the past and going forward. As this field has evolved, it has begun to encompass other analytical regimes, notably AI/ML systems. In this paper we focus on two areas: continuing main issues for which some progress has been made and new and emerging issues which we believe form the basis for near-term and future research in Big Data and Analytics. The Bottom Line: Big Data and Analytics is healthy, is growing in scope and evolving in capability, and is finding applicability in more problem domains than ever before

    Essays on enterprise social media: moderation, shop floor integration and information system induced organizational change

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    The digital transformation increases the pressure on innovation capabilities and challenges organizations to adapt their business models. In order to cope with the increased competitiveness, organizations face two significant internal challenges: Enabling internal digital collaboration and knowledge sharing as well as information system-induced change. This dissertation will investigate seven related research questions divided in two main parts. The first part focuses on how an organization can foster digital knowledge exchanges and collaboration in global organizations. Enterprise social media has attracted the attention of organizations as a technology for social collaboration and knowledge sharing. The dissertation will investigate how organizations can moderate the employee discourse in such platforms from a novel organizational perspective and provide insights on how to increase the encouragement for employees to contribute and assure content quality. The developed framework will provide detailed moderation approaches. In addition, the risk of privacy concerns associated with organizational interference in the new digital collaboration technologies are evaluated. The second part of the dissertation shifts the focus to the shop floor environment, an area that has faced substantial digital advancements. Those advancements change the organizational role of the shop floor to a more knowledge work-oriented environment. Firstly, a state of research regarding technology acceptance and professional diversity is presented to create an enterprise social media job-characteristic framework. Further, a unique and longitudinal shop floor case study is investigated to derive organizational challenges for enterprise social media and potentials for empowerment. To validate the future shop floor environment needs use cases for the shop floor are derived and a user profile is established. The case study is extended by expert interviews to focus on conceptualizing organizational information systems-induced change. In this regard, the role of work practices, organizational and employee mindset and information system change are integrated into a holistic organizational change model that targets employee empowerment. This dissertation provides a comprehensive overview of enterprise social media from an organizational management and shop floor perspective. It contributes to understanding new digital needs at the shop floor and the information systems-induced change journey towards digital employee empowerment

    Innovative Concepts within Knowledge Management

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    In our increasingly knowledge-based society the need for innovative concepts within the discipline of Knowledge Management (KM) becomes clear. Therefore, this article aims to shed light on current and uprising innovative technologies and concepts within the discipline of KM. This study conveys recent and previous scientific literature on the relevance of uprising innovative concepts within the various dimensions of KM. We conducted a systematic literature review (SLR) on various literature sources to cover the whole spectrum of innovative KM approaches. All 37 reviewed articles originate from acknowledged sources and were written in English. The findings show, which innovative concepts show relevance within KM, how they are classified into the three innovation categories social, technological, and organizational, how they manifest within KM and what to expect from future KM innovations

    Technical, Strategic, and Cultural Bottlenecks of Born-Global-Digital Firms

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    A born-global-digital firm belongs to the group of firms that apply and develop digital technologies to achieve early internationalization. However, there might be different types of bottlenecks related to foreign market entries and the development of digital services affecting those markets that limit such firms’ global activities. In this work, we divide these bottlenecks into technical, strategic, and cultural forms. This multi-case study examines the impact of those bottlenecks and how that might be overcome. We provide practical and theoretical alternatives to bypass the impediments created by the bottlenecks

    Propuesta de un modelo de gobierno de tecnologías de información basado en COBIT 5 para la mejora de la gestión de incidentes en una Fintech

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    Con el pasar de los años se ha visto la evolución de la tecnología y la gran afectación que tiene en las diversas organizaciones de diferentes maneras como positiva y negativa en los distintos rubros, en este caso se ve como las financieras están implementando nuevos modelos de negocio con la ayuda de la tecnología brindando servicios online u otros, donde se tienen procesos que no están definidos correctamente, por ello el desarrollo de esta investigación tuvo como objetivo principal proponer un modelo de gobierno de tecnologías de la información para la mejora de la gestión de incidentes en una Fintech, para lo cual se empleó la metodología Cobit 5. Al inicio el desarrollo del trabajo de investigación, se hizo un análisis de la situación actual del proceso en la Fintech, a su vez se evidenció un conciso marco teórico donde se tocaron términos como Gobierno de TI, gestión de incidentes, ISO/IEC 38500:2008 e ITIL. Al iniciar con la aplicación gobierno de TI basado en Cobit 5, se describieron los subprocesos que lo conforman, aquí se buscó identificar sus objetivos del negocio, alinear éstos con los objetivos de negocio descritos en Cobit 5, en base a las dimensiones CMI (Financiera, Cliente, Interna, Aprendizaje y crecimiento), el mismo proceso de alineación para los objetivos TI de la Fintech y los de Cobit 5, cuando se tuvo ambas alineaciones, se seleccionaron los procesos propuestos por el marco de trabajo Cobit 5 (para cada proceso se identificaron las actividades y matriz de responsabilidades RACI), luego se realizó la selección de las prácticas de gobierno. El resultado de ello fueron nuevos subprocesos y organigrama, aplicando esto, se logró mejorar el proceso de gestión de incidentes sin cuellos de botella, los miembros de la Fintech y usuarios externos percibieron la mejora en un 70.4% positivo para el nuevo flujo.Over the years, the evolution of technology has been seen and the great impact it has on the various organizations in different ways, such as positive and negative in the different areas, in this case it is seen how financial companies are implementing new business models with the help of technology providing online or other services, where there are processes that are not correctly defined, for this reason the development of this research has as its main objective to propose a model of government of information technologies for the improvement of the management of incidents in a Fintech, for which the Cobit 5 methodology is used. When starting with the development of the research work, an analysis of the current situation of the process in the Fintech will be made, in turn a concise theoretical framework is presented where You will touch on terms such as IT governance, incident management, ISO/IEC 38500:2008, and ITIL. When starting with the IT governance application based on Cobit 5, the threads that comprise it are described, here it is intended to identify its business objectives, align these with the business objectives described in Cobit 5, based on the CMI dimensions (Financial , Client, Internal, Learning and growth), the same alignment process for the IT objectives of the Fintech and those of Cobit 5, when both alignments are available, the various processes proposed in the Cobit 5 framework are selected (for each process is necessary to identify the activities and matrix of responsibilities RACI), then select the governance practices. The result of this were new threads and organization chart, applying this, it was possible to improve the incident management process without bottlenecks, fintech members and external users perceived the improvement in a positive 70.4% for the new flow.Campus Lima Centr

    Proposing Design Principles for Sustainable Fire Safety Training in Immersive Virtual Reality

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    Immersive Virtual Reality (IVR) technologies are frequently adopted by organizations for safety training. Safety training in IVR engages and motivates employees to develop skills in how to manage hazardous situations. By employing IVR for safety training, organizations and employees can develop safety knowledge and increase their sustainability awareness. In this paper we develop design principles for sustainable fire safety training in IVR. The principles were developed through an Action Design Research (ADR) case. The paper demonstrates how ADR can be used to design individual training environments and how the method supports the development of more generic design principles for such environments. The design principles are subsequently proposed as: Design for Multimodal Risk Perception, Design for Empathetic Safety Cognition, Design for Formative Hazard Inspection, and Design for Comfort in Uncomfortable Decision Making

    Monitoring Collective Intelligence in Lithuania’s Online Communities

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    This paper presents the findings of a systematic survey that evaluated the potential of online communities (or Civic Tech) in Lithuania to co-create collective intelligence. Traditional approaches to public engagement remain relevant, notwithstanding, our enquiry is more interested in the growing potential of digital-enabled citizens to increase efficient collective performance. Civic intelligence is a form of collective intelligence exercised by a group’s capacity to perceive societal problems and its ability to address them effectively. The subject of the research is “bottom up” digital-enabled online platforms initiated by Lithuanian public organizations, civic movements and/or business entities. This scientific project advances our understanding about the basic preconditions in online communities through which collective intelligence is being systematically co-created. By monitoring the performance of Civic Tech platforms, the scientific question was examined, what are the socio-technological conditions that led the communities to become more intelligent. The results of web-based monitoring were obtained by applying Collective intelligence Monitoring technique and Pearson correlation analysis. This provided information about the potential and limits of online communities, and what changes may be needed to overcome such limitations

    Understanding Customer Switching Behaviour in the Retail Banking Sector: The Case of Nigeria and the Gambia

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    This thesis examines customer switching behaviour in Nigeria and Gambia, focusing on the retail banking sector. The study’s key objective is to provide new knowledge on customer banking behaviour in the retail banking sector. The study is grounded in Bansal et al.’s (2005) push-pull-mooring model. A qualitative method was employed in the data collection, incorporating a triangulation approach, whereby direct observations were combined with thematic interviews and focus group discussions. The intention behind this method was to increase the validity of the research results. Ultimately, the study findings indicate significant factors and subfactors influencing customer switching behaviour in the retail banking sector. The results are categorised as push, pull, or mooring factors. It identifies seven push factors with thirteen subfactors, four pull factors with ten subfactors, and six mooring factors with three subfactors. The study’s significant contribution to existing knowledge of services marketing is the identification of new and emerging constructs, thus extending the existing knowledge in the literature. The study’s findings support numerous results of prior relevant research, while some findings disagree with those of previous research. Furthermore, the new constructs that emerge from this research are highly relevant to today’s consumers. For example, factors like banking products, perceived knowledge of banking products, perceived relative security of banking products, satisfaction with the current bank, emotions (e.g., regret or anger), liquidity challenges, bank staff career development prospects, and ethical banking issues are the study’s unique contributions to the push factors and subfactors. In addition, the emerging pull factors and subfactors include technological advancement, coronavirus pandemic-induced switching, a bank’s physical appearance, positive banking expectations, a bank’s relative proximity, expected switching benefits, perceived usefulness of a bank’s digital platforms, perceived ease of banking transactions, personalised banking offerings, and repositioning banking business models. Lastly, the new mooring factors and subfactors identified in this study are inertia, changes in customer needs or tastes, involuntary switching, and bank responsiveness. Consequently, the author has developed a framework/model based on the findings of this study. The new framework/model presented comprehensive results with practical implications and a valuable contribution to the current knowledge of customer switching behaviour
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