Soft Computing Models for the Development of Commercial Conversational Agents

Proceedings of: 6th International Conference on Soft Computing Models in Industrial and Environmental Applications (SOCO 2011). Salamanca, April 6-8, 2011In this paper we present a proposal for the development of conversational agents that, on the one hand, takes into account the benefits of using standards like VoiceXML, whilst on the other, includes a module with a soft computing model that avoids the effort of manually defining the dialog strategy. This module is trained using a labeled dialog corpus, and selects the next system response considering a classification process based on neural networks that takes into account the dialog history. Thus, system developers only need to define a set of VoiceXML files, each including a system prompt and the associated grammar to recognize the users responses to the prompt. We have applied this technique to develop a conversational agent in VoiceXML that provides railway information in Spanish.Funded by projects CICYT TIN2008-06742-C02-02/TSI, CICYT TEC2008-06732-C02- 02/TEC, CAM CONTEXTS (S2009/TIC-1485), and DPS2008-07029-C02-02.Publicad

Improving fairness in machine learning systems: What do industry practitioners need?

The potential for machine learning (ML) systems to amplify social inequities and unfairness is receiving increasing popular and academic attention. A surge of recent work has focused on the development of algorithmic tools to assess and mitigate such unfairness. If these tools are to have a positive impact on industry practice, however, it is crucial that their design be informed by an understanding of real-world needs. Through 35 semi-structured interviews and an anonymous survey of 267 ML practitioners, we conduct the first systematic investigation of commercial product teams' challenges and needs for support in developing fairer ML systems. We identify areas of alignment and disconnect between the challenges faced by industry practitioners and solutions proposed in the fair ML research literature. Based on these findings, we highlight directions for future ML and HCI research that will better address industry practitioners' needs.Comment: To appear in the 2019 ACM CHI Conference on Human Factors in Computing Systems (CHI 2019

Zeka - Friendy Chatterbot

The idea of chatbots firstly appeared in the 1960s. But only after more than half a century passed the world became ready for their implementation into the real life, this being a result of the rapid progress in natural language processing, artificial intelligence, and the global presence of text messaging applications. Today, specialized chatbots exist in different domains, thus helping organizations handle large amount of inquiries. Idea of this project was to develop one friendly chatbot with whom you can talk about politics, movies, weather, sport, emotions and similar everyday things. Friendly chatbot named Zeka, is a web-based chatbot developed with the help of Chatterbot library. Chatbot relies on different natural processing and machine learning algorithms altered by its developers to increase its performance

Bringing Statistical Methodologies for Enterprise Integration of Conversational Agents

Proceedings of: 9th International Conference on Practical Applications of Agents and Multiagent Systems (PAAMS 11). Salamanca, 6-8 April, 2011In this paper we present a methodology to develop commercial conversational agents that avoids the effort of manually defining the dialog strategy for the dialog management module. Our corpus-based methodology is based on selecting the next system answer by means of a classification process in which the complete dialog history is considered. This way, system developers can employ standards like VoiceXML to simply define system prompts and the associated grammars to recognize the users responses to the prompt, and the statistical dialog model automatically selects the next system prompt.We have applied this methodology for the development of an academic conversational agent.Funded by projects CICYT TIN2008-06742-C02-02/TSI, CICYT TEC 2008-06732-C02-02/TEC, CAM CONTEXTS (S2009/TIC-1485), and DPS2008-07029- C02-02.Publicad