Digital communication polices in the information society promotion stage

Fundação para a Ciência e a Tecnologia (FCT

Bridging the gap between Open and User Innovation? : exploring the value of Living Labs as a means to structure user contribution and manage distributed innovation

In nowadays society, organizations are struggling with the practical implementation of ‘distributed innovation’, or the fact that organizations need to reach outside their boundaries to tap into distributed sources of knowledge to enhance their innovation processes. Within this PhD, we will look at a specific approach, promoted and supported by the European Commission, that tries to facilitate and manage distributed innovation processes through a Public-Private-People partnership with a central role for the end-user: Living Labs. Following Almirall & Wareham (2011) and Leminen et al. (2014), we define Living Labs as an organized approach (as opposed to an ad hoc approach) to innovation consisting of real-life experimentation and active user involvement by means of different methods involving multiple stakeholders, as is implied in the Public-Private-People character of Living Labs. However, there are two main problems associated with these Living Labs. First problem, in terms of Living Lab practice and activity, is that there seem to be too many initiatives, without enough noticeable results or impact. This is linked to the second problem, dealing with Living Labs theory. To this date, there have been a lot of Living Lab publications, but there is no consistency in terms of connection to larger research paradigms and frameworks, and there is a lack of papers with a significant academic impact as well as research clearly illustrating their value. Therefore, from a theoretical perspective, we have investigated both the Open and User Innovation paradigms and demonstrated that Living Labs are an embodiment of both, although there are only few references to these literature streams in the current Living Labs literature. From a practice perspective, we have illustrated that Living Labs are rooted within various European predecessors such as cooperative design, social experiments and ‘digital cities’, but that out of the 345 affiliated members to the European Network of Living Labs, at least 40% is currently inactive. In order to further evolve Living Labs as a concept and to allow a better conceptualization, we developed a three layered model, consisting of a macro level (the Living Lab constellation), the meso level (consisting of a Living Lab innovation project) and the micro level (consisting of the different methodological research steps). Moreover, within a multiple case study analysis of 4 Living Lab constellation, 21 Living Lab innovation projects and 107 methodological research steps, we have been able to demonstrate that the concepts gathered from the Open Innovation literature could be used to analyze the macro level, whereas the concepts from the User Innovation literature could be used on the micro level. Through co-creation, both levels merge on the meso level, resulting in useful contributions to the innovation in development. Therefore, we concluded that Living Labs are able to govern innovation networks and to structure user participation in concrete innovation projects

Intelligent technologies for the aging brain: opportunities and challenges

Intelligent computing is rapidly reshaping healthcare. In light of the global burden of population aging and neurological disorders, dementia and elderly care are among the healthcare sectors that are most likely to benefit from this technological revolution. Trends in artificial intelligence, robotics, ubiquitous computing, neurotechnology and other branches of biomedical engineering are progressively enabling novel opportunities for technology-enhanced care. These Intelligent Assistive Technologies (IATs) open the prospects of supporting older adults with neurocognitive disabilities, maintain their independence, reduce the burden on caregivers and delay the need for long-term care (1, 2). While technology develops fast, yet little knowledge is available to patients and health professionals about the current availability, applicability, and capability of existing IATs. This thesis proposes a state-of-the-art analysis of IATs in dementia and elderly care. Our findings indicate that advances in intelligent technology are resulting in a rapidly expanding number and variety of assistive solutions for older adults and people with neurocognitive disabilities. However, our analysis identifies a number of challenges that negatively affect the optimal deployment and uptake of IATs among target users and care institutions. These include design issues, sub-optimal approaches to product development, translational barriers between lab and clinics, lack of adequate validation and implementation, as well as data security and cyber-risk weaknesses. Additionally, in virtue of their technological novelty, intelligent technologies raise a number of Ethical, Legal and Social Implications (ELSI). Therefore, a significant portion of this thesis is devoted to providing an early ethical Technology Assessment (eTA) of intelligent technology, hence contributing to preparing the terrain for its safe and ethically responsible adoption. This assessment is primarily focused on intelligent technologies at the human-machine interface, as these applications enable an unprecedented exposure of the intimate dimension of individuals to the digital infosphere. Issues of privacy, integrity, equality, and dual-use were addressed at the level of stakeholder analysis, normative ethics and human-rights law. Finally, this thesis is aimed at providing evidence-based recommendations for guiding participatory and responsible development in intelligent technology, and delineating governance strategies that maximize the clinical benefits of IATs for the aging world, while minimizing unintended risks

The introduction of digital television in the UK: a study of its early audience

This thesis examines the diffusion and adoption of digital television (DTV) in the UK by its first generation audience. It reveals how the spread of this innovation took place, and what were its early users and uses. The main objective is to investigate the processes through which a new medium and its new audience are shaped. The study focuses on Sky digital and its subscribers, covering the first four years of the life of DTV from its launch in October 1998. My analysis draws on empirical data derived from a UK-wide postal survey of Sky digital subscribers, a series of in-depth interviews with Sky digital users, and an analysis of advertising and marketing materials. By revealing a slice of time in British media and audience history, I argue that a number of forces influence the shaping and meaning construction of a new medium. I exemplify these by analysing early DTV in terms of the circuit of culture, showing how these forces contributed to its social and cultural shaping. DTV is a hybrid medium encompassing both old and new services. In discussing how it was promoted, taken up, used and made meaningful in the lives of early users, I address wider issues of how people understand and accept novelties and whether/why they are receptive to change, or resistant to it, staying attached to old habits. In demonstrating that early users focused on the offer of more channels/bigger choice/better picture and did not rush to embrace the new interactive internet-like features of DTV, I discuss how despite the hype presenting DTV as transformative, and despite fast take-up, access to it did not necessarily equate to use of all its services. For early users, DTV was a relatively conservative enhancement of traditional TV. I argue that the introduction of a new medium entails continuity not only in technological development, but also in consumption processes, resulting in the co-existence of 'old' and 'new'. Several theoretical perspectives and methodologies are integrated in the emergent history of this now old medium when it was new. The thesis recounts DTV's biography as manifested in the moments of production and design, representation and, particularly, consumption. The thesis is informed by and adds to theories of diffusion of innovations and of domestication. Its core theoretical contribution is that, in empirically addressing the relationship between new media diffusion and social change by drawing on domestication theory, it advances the theory of diffusion of innovations, expanding its theoretical and methodological scope by examining social and cultural processes within the household and people‟s lives

A Study of In-cell Television in a Closed Adult Male Prison: Governing Souls with In-cell Television

In-cell television is now a permanent feature of prisons in England and Wales, and a key part of the experience of modern incarceration. In-cell television was formally introduced in 1998 and its introduction took twelve years to complete across the prison estate. Its introduction was not informed by research and no formal evaluation of in-cell television in prisons has taken place. This thesis, therefore extends the small body of prisoner audience research with an exclusive focus on capturing the experience of the use of in-cell television. The research aimed to examine the impact of in-cell television on social relations in prison life in one closed male adult prison. An ethnographic research strategy was adopted and was directly informed by Layder’s (2005) theory of ‘domains’ and his ‘adaptive’ approach was used to interrogate the data from interviews and from diaries. Data collection was carried out using two methods: semi-structured interviews with nineteen prisoners and nine staff, and nine structured diaries completed by prisoners. The thesis concluded that in-cell television provides a key therapeutic resource in prisons. The study suggests that this resource is widely adopted and utilised by prisoners, staff and the institution to ‘care’ for prisoners in line with self-governance techniques and strategies. Television is exploited by prisoners and staff to enable forms of personal and inter-personal control. The thesis extends what current prison policies state about the provision of in-cell television with regard to formal policies on the incentives and privileges system for prisoners and also the interventions to promote and secure safer custody. The placement of television inside prison cells has resulted in significant shifts in the social, temporal and spatial characteristics of prison life and the types of encounters prisoners experience. Social relations within the prison setting are now routinely extended and stretched beyond the confines of the prison space as a consequence of in-cell television. Television normalises the prison cell and thus legitimates this space to hold prisoners for long periods of time, typically without structured activity. As a consequence, television’s place in the modern prison has also come to represent an unanticipated resource in the package of care for prisoners. The thesis offers a revised perspective on the role of television in prison and significantly contributes to an understanding of emotional responses to incarceration and social relations both inside and outside the prison setting. Principles of governmentality and dimensions of personal and interpersonal control emerge as fundamental to the understanding of in-cell television and the thesis offers new and significant insights into prisoners’ emotionality and their experience of what have been referred to as the ‘pains’ of incarceration (Sykes 1958/1999). This understanding and theorising about prison life was achieved through a theoretical synthesis of Layder’s (2005) domains within concepts such as governance and self-regulation, rationalization of emotions, uses and gratifications of media use, domestication of television and reach

Employees on social media: A multi-spokespeople model of CSR communication

Increasing societal and stakeholder expectations, along with easy access to information through social media, means corporations are asked for more information. The traditional approach to CSR communication, with corporations controlling what and how much to share with stakeholders has been restructured by social media, with stakeholders taking control. As legitimacy on social media is created through the positive and negative judgements of stakeholders, corporations must plan how to meet stakeholder demands for information effectively and legitimately, and this includes choosing appropriate spokespeople. Corporations in India have now turned towards their employees as CSR spokespeople. By encouraging employee activity on social media, these corporations are attempting to meet stakeholder demands and generate legitimacy through spokespeople whom stakeholders perceive as equals. This article examines that strategy and discusses its viability of using employees as spokespeople for CSR communication and engagement with stakeholder