SERVICE INNOVATION WITH INFORMATION MARKETS

Assessing innovation alternatives is a difficult task especially in newly upcoming forms of organization like Business Value Networks. This paper highlights the use of Information Markets and discusses state of the art Market Maker models. We designed a Market Maker mechanism in order to enhance liquidity, and hence, efficiency in the market. Therefore, an agent-based simulation as well as a field experiment was run to evaluate the usefulness and performance of Market Maker. It can be shown that the introduction of automated trading techniques increases market efficiency and thus the quality of the forecasting results for service innovation assessment

UNDERSTANDING THE IMPACT OF REMOTE SERVICE TECHNOLOGY ON SERVICE BUSINESS MODELS IN MANUFACTURING: FROM IMPROVING AFTER-SALES SERVICES TO BUILDING SERVICE ECOSYSTEMS

We explore the use of remote service technology in manufacturing. The study provides insights into the impact of information technology use on the service business models in German-based manufacturing companies. For these companies, services become increasingly important to compete in global markets. Our study traces how the use of IT, specifically remote service technology, enables innovation in service business models. The study is exploratory, being based on expert interviews with case companies and industry representatives. The study contributes by providing a systematic account of the link between the use of remote service technology and business model innovation

Reframing the Work of Rural Community Development: Case Studies in Innovative Rural Business Strategies

Much of community development work in this country is understood in urban terms - densely populated areas with attendant economies of scale, housing issues that can be addressed largely in isolation of economic development and infrastructure issues, micro-level service area focus without the need to address regional economies and housing markets, even simple communications and relationship-building opportunities.None of this is terribly surprising. After all, the community development field grew out of urban activism and experience.The translation of urban revitalization strategies and lessons learned into a rural community development model inevitably highlights the challenges unique to highly varied rural markets. The service area is typically numerous communities, sparsely populated, covering great distances. Absent are highly visible corporate headquarters and other traditional opportunities for local private partnership. Smaller municipalities are less likely to offer a full range of services to complement any nonprofit service delivery system.At first glance the challenges facing rural development seem daunting. Needs -- or everything that seems to be so glaringly absent -- outweigh assets. However, rural markets are well worth a second look. In the few years since NeighborWorks America launched its Rural Initiative, we've uncovered astonishing examples of innovation with enormous community impact in some of the most challenging markets in America.We think these innovations are well worth sharing. Rural markets are often the emerging markets for expanding regional economies. The closer we look at the work being done by community based organizations, and in particular, chartered members of the NeighborWorks network, the more we realize that these organizations function as front line economic engines for increased homeownership, infrastructure improvements, job creation and retention.This report documents the compelling attributes of six business strategies that are successfully transforming diverse rural markets across America. Our hope is that this exciting new information, the first of a series, will stimulate numerous and varied adaptations within the community development field and spur additional investment in rural development by the private and public sectors

The Internet-of-Things : review and research directions

This paper presents a review of the Internet-of-Things (IoT) through four conceptualizations: IoT as liquification and density of information of resources; IoT as digital materiality; IoT as assemblage or service system; and IoT as modules, transactions, and service. From the conceptualizations, we provide a definition of IoT and present its implications and impact on future research in Marketing that interfaces with information systems, design and innovation, data science and cybersecurity, as well as organizational studies and economics. By integrating the implications of IoT with extant literature, we then propose a set of priorities for future research in this area. Highlights ● Consumer experiences with physical products will be highly visible in an era of IoT. ● Physical products are evolving into connected and dynamically reconfigurable service platforms that are socio-cyber-physical. ● Information is leaking out and liquifying everywhere and data is ubiquitous. ● Consumers personal data allow for personalization of the offering but could result in consumer vulnerabilities. ● Shifting boundaries due to information flows in an era of IoT will transform markets and exchanges

Promoting hotel innovation with social media use

Service innovation has turned to be essential for hotels, to cope with current turbulent environment and quickly adapt to customers changing needs. To maintain competitiveness, hotels need to differentiate from competitors, improving existing services or offering new ones, creating memorable experiences for customers. To enhance innovation, hospitality firms are increasingly engaging customers in co-creation activities, to capture valuable knowledge, and crowdsource ideas. Additionally, absorptive capacity is emphasized as a significant antecedent of innovation activity in the tourism and hospitality industry. It is defined as the firm’s ability to identify, acquire, and use external knowledge to generate competitive products. Consequently, this organizational capability is emphasized as a key driver of service innovation. Moreover, today travel has become inherently technological, and tourism activity is powered by social media tools. These platforms facilitate connectivity, information sharing, and consumer generated content. The emergence of social media not only has transformed customer relations but is also changing internal firm processes such as innovation. However, despite the relevance of the topic, as tourism is one of the main economic activities in Spain, empirical evidence about the main antecedents of service innovation in hotels remain scarce. To extend knowledge on the issue, in the current study we empirically examine how social media use can foster service innovation, analysing also the role of customer co-creation and absorptive capacity in this phenomenon. Results confirm how service innovation has become a strategic priority for hotels to face current changing markets. Findings provide a holistic understanding of the chain of effects that leads to innovativeness when using social media, and offer relevant implications for academics and hotel managers.Universidad de Málaga. Campus de Excelencia Internacional Andalucía Tech

MSMEs Innovation Strategies during the COVID-19 Pandemic by Tofu Producers in Trunan Village, Magelang City

The role of Micro, Small, and Medium Enterprises (MSMEs) as a driving force for the nation's economy has weakened when faced with the COVID-19 pandemic. It is estimated that 50 percent of the total business operators in micro and small businesses went bankrupt during the pandemic. A community service program is needed to encourage MSMEs to survive and develop at this time. No exception, MSME players in Magelang City who are engaged in tofu production in Trunan Village are facing a decrease in production scale due to COVID-19 and need assistance through community service activities. This service activity was carried out with a blended approach between offline and online to reduce the risk of the COVID-19 transmission but still be productive during the pandemic. Field identification was carried out as an initial step to find out the problems faced by tofu producers. The problem faced by tofu producer in Trunan Village is the low innovation of tofu products and the weak use of business information systems, which results in weakening tofu production. The low level of tofu product innovation causes the final product to be marketed only in conventional markets and does not have a target end-consumer. The sales information system was implemented to encourage the sale of tofu and derivative products to the public with a wider market reach. The implementation of this service refers to the two problems faced by MSME players by determining the main achievements in the form of MSME innovation strategies during the COVID-19 pandemi

Management of Core Capabilities in Mexican and European Banks

This research considers the way in chinc banks have altered their strategies as regulatory change (ie deregulation) and information technology (IT) innovations created more opportunities for service delivery and extended the range of potential competitors and forms of competition. These external changes provided new diversification and growth opportunities but also modified prior expectations about the way managers defined and controlled their bank's core capabilities in pursuing current and potential business. The main research instrument used was a one hour, semi-structured interview; and in total 55 managers of commercial banks, investment banks, management consulting firns and regulators from Mexico, Spain, and the UK participated. Qualitative and quantitative analysis established that the great majority of banks responded to changes in growth opportunities through diversification moves but with no clear link to core capabilities. IT management played a secondary role in the design of bank strategy but at the same time, IT applications were perceived as an important force to modify competition in bank markets by supporting radical re-engineering of service delivery in ways that undermined previous advantagees of scale and scope.Banks, competition, IT innovation

Enhancing Sustainable Innovation by Design: an Approach to the Co-creation of Economic, Social and Environmental Value

The thesis introduces a new, flexible and easy-to-use methodological design approach to envisioning product-service systems able to create economic value for business, as well as social and environmental benefits for society. Such an approach has been developed to support business innovation projects, by finding a practical way of making ‘sustainability’ part of their design briefs. The approach proposed does not replace conventional eco-design practices: it is an instrument of different nature. It moves beyond the modification of products and their technological changes towards answers able to stimulate social innovation, and therefore to facilitate a radical transformation of industrially-oriented patterns of production and consumption. To elaborate on this theme, an iterative research approach has been used, one that moves from the theory currently available on how to produce and design sustainable product-service systems to new experimentation practices, and from these practices to a new, theoretical, contribution. The domain chosen for its application is digital networking and information communication technology, with a particular focus on the electronics and consumer electronics sectors in Western markets

MEĐUODNOS INOVACIJA I INTERNACIONALIZACIJE U TRŽIŠNOJ TRANZICIJI INFORMACIJSKO-TELEKOMUNIKACIJIH PODUZEĆA

The purpose of this study is to analyse differences in a small open transitional economy’s loci on innovation and internationalisation pace. Specifically, the effect of absorptive capacity, product and service innovation, and institutional support on internationalisation pace differences between firms founded in the command and capitalist market systems. Geographical setting of this study is the Republic of Croatia, which underwent a transition from a command to a capitalist market system in the early 1990s. Its information and telecommunications firms were pillars of innovation. The survey on Croatian information and telecommunications’ firms’ innovation and internationalisation was done between March and May 2014. This paper analysed 82 single firm responses based on firms’: internationalisation pace, amount of product and service innovation, absorptive capacity and institutional support in finding international markets. Results show that greater service innovation and smaller institutional support lead to faster internationalisation for all firms in the sample. When distinguishing between firms founded in the command system (“incumbents”) and those founded in the capitalist system (“young firms”), neither the amount of absorptive capacity, their product nor service innovation statistically significantly predict incumbents’ internationalisation pace. Conversely, young firms’ internationalisation pace was: (a) positively influenced by service innovation and absorptive capacity, and (b) negatively by product innovation and institutional support. Hence, absorptive capacity and service innovation are more important for internationalisation pace of firms founded in the capitalist system, which is consistent with the globally integrated growth of the information and telecommunications industry. This paper further discusses theoretical and practical implications of the identified findings with respect to the small open transitional economy.Svrha ove studije bila je analiza razlika između inovacija i tempa internacionalizacije u maloj otvorenoj ekonomiji u tranziciji. Specifično, u radu se promatrao utjecaj apsorpcijskog kapaciteta, proizvodnih i uslužnih inovacija i institucionalne potpore na razlike u tempu internacionalizacije između poduzeća osnovanih u socijalističkom i kapitalističkom tržišnom sustavu. Studija se geografski bazirala na teritoriju Republike Hrvatske, koja je prošla tranziciju od socijalističkog ka kapitalističkom tržišnom sustavu ranih 1990.-ih godina. Razvoj informacijskotelekomunikacijskih poduzeća omogućavao je daljnje inovacije ostalih sektora. Upitnik o inovacijama i internacionalizaciji hrvatskih informacijsko-telekomunikacijskim poduzeća proveden je između ožujka i svibnja 2014. godine. Studija je analizirala 82 odgovora poduzeća o: njihovom tempu internacionalizacije, količini proizvodnih i uslužnih inovacija, apsorpcijskom kapacitetu i institucionalnoj potpori u pronalasku međunarodnih tržišta. Rezultati su pokazali kako viša razina uslužnih inovacija i manja razina institucionalne potpore vode bržem tempu internacionalizacije za sva poduzeća u uzorku. Uvođenje razlike između poduzeća nastalih u socijalističkom sustavu (tzv. „postojeća poduzeća“) i onih nastalih u kapitalističkom sustavu (tzv. „mlada poduzeća“) pokazalo je kako niti količina apsorpcijskog kapaciteta, proizvodnih ni uslužnih inovacija nisu statistički signifikantno predvidjela tempo internacionalizacije postojećih poduzeća (poduzeća nastalih u socijalističkom tržišnom sustavu). Nasuprot tome, na tempo internacionalizacije mladih poduzeća: (a) pozitivno je utjecala razina uslužnih inovacija i apsorpcijskog kapaciteta, i (b) negativno razina proizvodnih inovacija i institucionalne potpore. Zaključuje se kako su apsorpcijski kapacitet i uslužne inovacije važniji za tempo internacionalizacije poduzeća osnovanih u kapitalističkom sustavu (tzv. „mladih poduzeća“), a što je konzistentno sa sveobuhvatnim globalnim rastom i razvojem informacijsko-telekomunikacije industrije. U radu se također raspravlja o teorijskim i praktičnim implikacijama rezultata istraživanja u odnosu na malu otvorenu ekonomiju u tranziciji