Semantic-enhanced hybrid recommender systems for personalised e-Government services

University of Technology, Sydney. Faculty of Engineering and Information Technology.E-Government is becoming ever more active in terms of improving the provision of services to citizens from a citizen-centred perspective, in which online services and information are delivered to citizens on a personalised basis. Some developed governments have started to offer personalised services through their official portals. However, the personalised services that are offered are mostly limited to static customisation and are therefore far from achieving effective citizen-centred e-Government services. Furthermore, delivering personalised online services that match the different needs and interests of government users is a challenge for e-Government, specifically in connection with the increasing information and services that are offered through the medium of government portals. Therefore, more advanced and intelligent e-Government systems are desirable. Personalisation techniques, particularly in the form of recommender systems, are promising to provide better solutions to support the development of personalisation in e-Government services. Furthermore, semantic enhanced recommender systems can better support citizen-centred e-Government services and enhance recommendation accuracy. The success of semantic enhanced hybrid recommendation approaches and the citizen-centric initiative of e-Government have fostered the idea of developing personalised e-Government recommendation service systems using semantic enhanced hybrid recommender systems. Accordingly, the effectiveness of utilising the semantic knowledge of e-Government services to enhance the recommendation quality of offered services is addressed in this thesis. This thesis makes five significant contributions to the area of e-Government personalised recommendation services. These contributions are summarised as follows: (i) the thesis first proposes a general framework for offering personalised e-Government services from a citizen-centred perspective based on the available user profiles information and semantic knowledge of a specific e-Government domain of interest; (ii) based on this general framework, a personalised e-Government tourism service recommendation framework is also proposed and considered as a target domain in this research study; (iii) new semantic enhanced hybrid recommendation approaches are developed to support the implementation of the recommendation generator engines of the proposed e-Government frameworks. The recommendation generator engines represent the core components of the proposed frameworks; (iv) new semantic similarity measures based on semantic knowledge of a target domain ontology are proposed to effectively evaluate the similarity between e-Government service items. The new semantic similarity measures are incorporated within the proposed hybrid approaches to improve the quality and accuracy of recommendations and to overcome the limitations of existing hybrid recommendation approaches; and (v) a switching semantic enhanced hybrid recommendation system is further proposed to enhance the overall quality of recommendation, address the sparsity, the cold-start user and item problems. Experimental evaluations of the proposed semantic enhanced hybrid recommendation approaches and switching system, on a real world tourism dataset, show promising results against state-of-the-art recommendation approaches in terms of the quality of recommendations, capacity to alleviate the sparsity, cold-start item and user problems

Exploring Semantic Interoperability in e-Government Interoperability Frameworks for intra-African collaboration: A Systematic Literature Review

While many African countries have called for ICT based intra-African collaboration, services, and trade, it is not known whether this call is technically feasible. For such intra-African based collaboration, semantic interoperability would be required between the national e-government systems. This paper reviewed the e-government interoperability frameworks (e-GIFs) of English and Arabic speaking African countries to identify the evidence and conflict approaches to semantic interoperability. The results suggest that only seven African countries have e-GIFs, which have mainly been adopted from the UK\u27s e-Government Metadata Standards (eGMS) and on Dublin\u27s Core metadata (DC). However, many of the e-GIFs, with the exception of Nigeria, have not been contextualized to the local needs. The paper, therefore, concluded that more effort needs to be placed in developing e-GIFs in Africa, with particular emphasis on semantic interoperability, if the dream of intra-African collaboration is to be achieved

A Review Of Interoperability Standards And Initiatives In Electronic Government

Being important at organizational, process and semantic levels, interoperability became a key characteristic of the new electronic government systems and services, over the last decade. As a crucial prerequisite for automated process execution leading to “one-stop” e-Government services, interoperability has been systematically prescribed, since the dawn of the 21st century: Standardization frameworks, that included guidelines ranging from simple statements to well defined international Web-Service standards started to appear at National and Cross-Country levels, powered by governments, the European Union or the United Nations. In parallel, most international software, hardware and service vendors created their own strategies for achieving the goal of open, collaborative, loosely coupled systems and components. The paper presents the main milestones in this fascinating quest that shaped electronic government during the last 10 years, describing National Frameworks, key Pan-European projects, international standardization and main industrial and research achievements. Moreover, the paper describes the next steps needed to achieve interoperability at technical, semantic, organizational, legal or policy level – leading to the transformation of administrative processes and the provision of low-cost, high-quality services to citizens and businesses

Ontology-oriented e-government service integration utilising the semantic web

University of Technology, Sydney. Faculty of Engineering and Information Technology.E-government service integration process has recently become an important research topic in e-government domain since many countries have developed various levels of e-government services. Non-interoperability between government agencies in service delivery implementation and platform posing the technical challenge, and the lack of the formulated modelling framework is the main methodological obstacle on the way of achieving dynamic delivery of integrated e-government services. This research is a study of the problems associated with the integration and delivery of integrated e-government services, and proposes a novel solution to tackle them. We start with investigating the fundamentals of e-government as a field of research to build a sensible argument for the questions investigated by this research, which lead to the exposure of the methodological as well as technological problems with the mechanics of e-government in the areas of service integration and delivery. The outcomes of this study in Chapters 3, 4, 5, 6, and 7 respectively 1) suggests the most practically relevant and technically possible evolutionary pathway to e-government transformation, 2) proposes a modified software engineering process to achieve such transformation, 3) develops an innovative framework for modelling the service integration, 4) proposes an ontology as its knowledgebase, and 5) develops an innovative and intelligent software to support the practice of service integration and delivery. These outcomes collectively result in the introduction of a novel, complete and coherent solution for the abovementioned problems. This research is a cross disciplinary study of software integration engineering frameworks, e-government service delivery platform and semantic web technology, all working to devise the most efficient and robust framework of using semantic web capabilities to enable the delivery of integrated e-government services in an intelligent platform

The Measurement of Quality of Semantic Standards: the Application of a Quality Model on the SETU standard for eGovernment

eGovernment interoperability should be dealt with using high-quality standards. A quality model for standards is presented based on knowledge from the software engineering domain. In the tradition of action research the model is used on the SETU standard, a standard that is mandatory in the public sector of the Netherlands in order to achieve eGovernment interoperability. This results in improvement suggestions for the SETU standards, just as improvement suggestions for the quality model have been identified. Most importantly it shows that a quality model can be used for several purposes, including selecting standards for eGovernment interoperability

Supporting public decision making in policy deliberations: An ontological approach

This is the post-print version of the Paper. The official published version can be accessed from the link below - Copyright @ 2011 SpringerSupporting public decision making in policy deliberations has been a key objective of eParticipation which is an emerging area of eGovernment. EParticipation aims to enhance citizen involvement in public governance activities through the use of information and communication technologies. An innovative approach towards this objective is exploiting the potentials of semantic web technologies centred on conceptual knowledge models in the form of ontologies. Ontologies are generally defined as explicit human and computer shared views on the world of particular domains. In this paper, the potentials and benefits of using ontologies for policy deliberation processes are discussed. Previous work is then extended and synthesised to develop a deliberation ontology. The ontology aims to define the necessary semantics in order to structure and interrelate the stages and various activities of deliberation processes with legal information, participant stakeholders and their associated arguments. The practical implications of the proposed framework are illustrated.This work is funded by the European Commission under the 2006/1 eParticipation call

A characteristics framework for Semantic Information Systems Standards

Semantic Information Systems (IS) Standards play a critical role in the development of the networked economy. While their importance is undoubted by all stakeholders—such as businesses, policy makers, researchers, developers—the current state of research leaves a number of questions unaddressed. Terminological confusion exists around the notions of “business semantics”, “business-to-business interoperability”, and “interoperability standards” amongst others. And, moreover, a comprehensive understanding about the characteristics of Semantic IS Standards is missing. The paper addresses this gap in literature by developing a characteristics framework for Semantic IS Standards. Two case studies are used to check the applicability of the framework in a “real-life” context. The framework lays the foundation for future research in an important field of the IS discipline and supports practitioners in their efforts to analyze, compare, and evaluate Semantic IS Standard

Collaborative Solution Architecture for Developing a National Interoperability Framework in Romania

Interoperability framework is a set of standards and guidelines that describe how organizations have established or will establish to interact. The framework is not static, but one that adapts to the change of standards, administrative requirements and technology. It can be adapted to the socio - economic, political, cultural, linguistic, historical and geographical purposes and to a specific context or situation. The article aims to clarify the essential concepts necessary for outlining Romanian national interoperability framework and to propose collaborative solution architecture for its development, updating and maintaining.Interoperability Framework, National Interoperability Framework, European Interoperability Strategy, Collaborative Solution Architecture

Global integration of public sector information

This paper deals with technological methods for consolidating assets lists of available public sector information (PSI) for re-use. In this direction, the effort is to review the state of the art in delivering access to PSI throughout the world and to prioritize the necessary engagements for joining available PSI catalogues. We propose an architectural framework grounded on Semantic Web technologies to deliver a global platform for federated searching. A speculative survey of available PSI portals is presented, and the initial implementation, results, and analysis of the proposed architecture are covered in detail