Finding Relevant Answers in Software Forums

Abstract—Online software forums provide a huge amount of valuable content. Developers and users often ask questions and receive answers from such forums. The availability of a vast amount of thread discussions in forums provides ample opportunities for knowledge acquisition and summarization. For a given search query, current search engines use traditional information retrieval approach to extract webpages containin

Building ontologies from folksonomies and linked data: Data structures and Algorithms

We present the data structures and algorithms used in the approach for building domain ontologies from folksonomies and linked data. In this approach we extracts domain terms from folksonomies and enrich them with semantic information from the Linked Open Data cloud. As a result, we obtain a domain ontology that combines the emergent knowledge of social tagging systems with formal knowledge from Ontologies

A Factoid Question Answering System for Vietnamese

In this paper, we describe the development of an end-to-end factoid question answering system for the Vietnamese language. This system combines both statistical models and ontology-based methods in a chain of processing modules to provide high-quality mappings from natural language text to entities. We present the challenges in the development of such an intelligent user interface for an isolating language like Vietnamese and show that techniques developed for inflectional languages cannot be applied "as is". Our question answering system can answer a wide range of general knowledge questions with promising accuracy on a test set.Comment: In the proceedings of the HQA'18 workshop, The Web Conference Companion, Lyon, Franc

Web Query Reformulation via Joint Modeling of Latent Topic Dependency and Term Context

An important way to improve users’ satisfaction in Web search is to assist them by issuing more effective queries. One such approach is query reformulation, which generates new queries according to the current query issued by users. A common procedure for conducting reformulation is to generate some candidate queries first, then a scoring method is employed to assess these candidates. Currently, most of the existing methods are context based. They rely heavily on the context relation of terms in the history queries and cannot detect and maintain the semantic consistency of queries. In this article, we propose a graphical model to score queries. The proposed model exploits a latent topic space, which is automatically derived from the query log, to detect semantic dependency of terms in a query and dependency among topics. Meanwhile, the graphical model also captures the term context in the history query by skip-bigram and n-gram language models. In addition, our model can be easily extended to consider users’ history search interests when we conduct query reformulation for different users. In the task of candidate query generation, we investigate a social tagging data resource—Delicious bookmark—to generate addition and substitution patterns that are employed as supplements to the patterns generated from query log data

A User-Centered Concept Mining System for Query and Document Understanding at Tencent

Concepts embody the knowledge of the world and facilitate the cognitive processes of human beings. Mining concepts from web documents and constructing the corresponding taxonomy are core research problems in text understanding and support many downstream tasks such as query analysis, knowledge base construction, recommendation, and search. However, we argue that most prior studies extract formal and overly general concepts from Wikipedia or static web pages, which are not representing the user perspective. In this paper, we describe our experience of implementing and deploying ConcepT in Tencent QQ Browser. It discovers user-centered concepts at the right granularity conforming to user interests, by mining a large amount of user queries and interactive search click logs. The extracted concepts have the proper granularity, are consistent with user language styles and are dynamically updated. We further present our techniques to tag documents with user-centered concepts and to construct a topic-concept-instance taxonomy, which has helped to improve search as well as news feeds recommendation in Tencent QQ Browser. We performed extensive offline evaluation to demonstrate that our approach could extract concepts of higher quality compared to several other existing methods. Our system has been deployed in Tencent QQ Browser. Results from online A/B testing involving a large number of real users suggest that the Impression Efficiency of feeds users increased by 6.01% after incorporating the user-centered concepts into the recommendation framework of Tencent QQ Browser.Comment: Accepted by KDD 201