Dynamics of private social networks

Social networks, have been a significant turning point in ways individuals and companies interact. Various research has also revolved around public social networks, such as Twitter and Facebook. In most cases trying to understand what's happening in the network such predicting trends, and identifying natural phenomenon. Seeing the growth of public social networks several corporations have sought to build their own private networks to enable their staff to share knowledge, and expertise. Little research has been done in regards to the value private networks give to their stake holders. This is primarily due to the fact as their name implies, these networks are private, thus access to internal data is limited to a trusted few. This paper looks at a particular online private social network, and seeks to investigate the research possibilities made available, and how this can bring value to the organisation which runs the network. Notwithstanding the limitations of the network, this paper seeks to explore the connections graph between members of the network, as well as understanding the topics discussed within the network. The findings show that by visualising a social network one can assess the success or failure of their online networks. The Analysis conducted can also identify skill shortages within areas of the network, thus allowing corporations to take action and rectify any potential problems.peer-reviewe

CHORUS Deliverable 2.2: Second report - identification of multi-disciplinary key issues for gap analysis toward EU multimedia search engines roadmap

After addressing the state-of-the-art during the first year of Chorus and establishing the existing landscape in multimedia search engines, we have identified and analyzed gaps within European research effort during our second year. In this period we focused on three directions, notably technological issues, user-centred issues and use-cases and socio- economic and legal aspects. These were assessed by two central studies: firstly, a concerted vision of functional breakdown of generic multimedia search engine, and secondly, a representative use-cases descriptions with the related discussion on requirement for technological challenges. Both studies have been carried out in cooperation and consultation with the community at large through EC concertation meetings (multimedia search engines cluster), several meetings with our Think-Tank, presentations in international conferences, and surveys addressed to EU projects coordinators as well as National initiatives coordinators. Based on the obtained feedback we identified two types of gaps, namely core technological gaps that involve research challenges, and “enablers”, which are not necessarily technical research challenges, but have impact on innovation progress. New socio-economic trends are presented as well as emerging legal challenges

Standards Framework for Intelligent Manufacturing Systems Supply Chain

ISBN 979-953-307-708-5 http://www.intechopen.com/articles/show/title/standards-framework-for-intelligent-manufacturing-systems-supply-chain#referenceThe global market is striving to increase competitiveness among organizations and networks. Nowadays, management of supply chains does not only consider business processes in the traditional value chain, but also processes that penetrate networks of organisations. Indeed, the formation of cooperation and collaboration partnerships between several small organizations can be, in multiple cases, more efficient by comparison with big companies (Rudberg et al., 2002). This way, the research on supply chain management has turned from an intra-enterprise focus towards an inter-enterprise focus with companies looking for enhanced interoperability between computer systems and applications. Supply chain networks are characterized by different structures such as, business processes and technological, organizational, topological, informational, and financial structures. All are interrelated but following their own dynamics. Thus, in order to ensure a high responsiveness level, the supply chain plans must be formed robustly and extremely quickly in relation to all the structures (Gupta & Maranas, 2003). In fact, with regards to supply chain in the advent of globalization, one of the difficulties enterprises are facing is the lack of interoperability of systems and software applications to manage and orchestrate the different structures involved (Jardim-Goncalves et al. 2006; Panetto et al., 2006; Farinha et al., 2007). The increasing need for cooperation and collaboration together with the rapid advances in information and communication technology (ICT) have brought supply chain planning into the forefront of the business practices of most manufacturing and service organizations (Gupta & Maranas, 2003). Moreover, there has been a growing interest and research in e-business solutions to facilitate information sharing between organisations in the supply chain network

Hi, how can I help you?: Automating enterprise IT support help desks

Question answering is one of the primary challenges of natural language understanding. In realizing such a system, providing complex long answers to questions is a challenging task as opposed to factoid answering as the former needs context disambiguation. The different methods explored in the literature can be broadly classified into three categories namely: 1) classification based, 2) knowledge graph based and 3) retrieval based. Individually, none of them address the need of an enterprise wide assistance system for an IT support and maintenance domain. In this domain the variance of answers is large ranging from factoid to structured operating procedures; the knowledge is present across heterogeneous data sources like application specific documentation, ticket management systems and any single technique for a general purpose assistance is unable to scale for such a landscape. To address this, we have built a cognitive platform with capabilities adopted for this domain. Further, we have built a general purpose question answering system leveraging the platform that can be instantiated for multiple products, technologies in the support domain. The system uses a novel hybrid answering model that orchestrates across a deep learning classifier, a knowledge graph based context disambiguation module and a sophisticated bag-of-words search system. This orchestration performs context switching for a provided question and also does a smooth hand-off of the question to a human expert if none of the automated techniques can provide a confident answer. This system has been deployed across 675 internal enterprise IT support and maintenance projects.Comment: To appear in IAAI 201

Continuous Improvement Through Knowledge-Guided Analysis in Experience Feedback

Continuous improvement in industrial processes is increasingly a key element of competitiveness for industrial systems. The management of experience feedback in this framework is designed to build, analyze and facilitate the knowledge sharing among problem solving practitioners of an organization in order to improve processes and products achievement. During Problem Solving Processes, the intellectual investment of experts is often considerable and the opportunities for expert knowledge exploitation are numerous: decision making, problem solving under uncertainty, and expert configuration. In this paper, our contribution relates to the structuring of a cognitive experience feedback framework, which allows a flexible exploitation of expert knowledge during Problem Solving Processes and a reuse such collected experience. To that purpose, the proposed approach uses the general principles of root cause analysis for identifying the root causes of problems or events, the conceptual graphs formalism for the semantic conceptualization of the domain vocabulary and the Transferable Belief Model for the fusion of information from different sources. The underlying formal reasoning mechanisms (logic-based semantics) in conceptual graphs enable intelligent information retrieval for the effective exploitation of lessons learned from past projects. An example will illustrate the application of the proposed approach of experience feedback processes formalization in the transport industry sector