1,583 research outputs found
Using Argument-based Features to Predict and Analyse Review Helpfulness
We study the helpful product reviews identification problem in this paper. We
observe that the evidence-conclusion discourse relations, also known as
arguments, often appear in product reviews, and we hypothesise that some
argument-based features, e.g. the percentage of argumentative sentences, the
evidences-conclusions ratios, are good indicators of helpful reviews. To
validate this hypothesis, we manually annotate arguments in 110 hotel reviews,
and investigate the effectiveness of several combinations of argument-based
features. Experiments suggest that, when being used together with the
argument-based features, the state-of-the-art baseline features can enjoy a
performance boost (in terms of F1) of 11.01\% in average.Comment: 6 pages, EMNLP201
Using Argument-based Features to Predict and Analyse Review Helpfulness
We study the helpful product reviews identification problem in this paper. We
observe that the evidence-conclusion discourse relations, also known as
arguments, often appear in product reviews, and we hypothesise that some
argument-based features, e.g. the percentage of argumentative sentences, the
evidences-conclusions ratios, are good indicators of helpful reviews. To
validate this hypothesis, we manually annotate arguments in 110 hotel reviews,
and investigate the effectiveness of several combinations of argument-based
features. Experiments suggest that, when being used together with the
argument-based features, the state-of-the-art baseline features can enjoy a
performance boost (in terms of F1) of 11.01\% in average.Comment: 6 pages, EMNLP201
Exploring Latent Semantic Factors to Find Useful Product Reviews
Online reviews provided by consumers are a valuable asset for e-Commerce
platforms, influencing potential consumers in making purchasing decisions.
However, these reviews are of varying quality, with the useful ones buried deep
within a heap of non-informative reviews. In this work, we attempt to
automatically identify review quality in terms of its helpfulness to the end
consumers. In contrast to previous works in this domain exploiting a variety of
syntactic and community-level features, we delve deep into the semantics of
reviews as to what makes them useful, providing interpretable explanation for
the same. We identify a set of consistency and semantic factors, all from the
text, ratings, and timestamps of user-generated reviews, making our approach
generalizable across all communities and domains. We explore review semantics
in terms of several latent factors like the expertise of its author, his
judgment about the fine-grained facets of the underlying product, and his
writing style. These are cast into a Hidden Markov Model -- Latent Dirichlet
Allocation (HMM-LDA) based model to jointly infer: (i) reviewer expertise, (ii)
item facets, and (iii) review helpfulness. Large-scale experiments on five
real-world datasets from Amazon show significant improvement over
state-of-the-art baselines in predicting and ranking useful reviews
Context-aware Helpfulness Prediction for Online Product Reviews
Modeling and prediction of review helpfulness has become more predominant due
to proliferation of e-commerce websites and online shops. Since the
functionality of a product cannot be tested before buying, people often rely on
different kinds of user reviews to decide whether or not to buy a product.
However, quality reviews might be buried deep in the heap of a large amount of
reviews. Therefore, recommending reviews to customers based on the review
quality is of the essence. Since there is no direct indication of review
quality, most reviews use the information that ''X out of Y'' users found the
review helpful for obtaining the review quality. However, this approach
undermines helpfulness prediction because not all reviews have statistically
abundant votes. In this paper, we propose a neural deep learning model that
predicts the helpfulness score of a review. This model is based on
convolutional neural network (CNN) and a context-aware encoding mechanism which
can directly capture relationships between words irrespective of their distance
in a long sequence. We validated our model on human annotated dataset and the
result shows that our model significantly outperforms existing models for
helpfulness prediction.Comment: Published as a proceeding paper in AIRS 201
HETEROGENEOUS GRAPH-BASED USER-SPECIFIC REVIEW HELPFULNESS PREDICTION
With the popularity of e-commerce and review websites, it is becoming increasingly important to identify the helpfulness of reviews. However, existing works on predicting reviewsā helpfulness have three major issues: (i) the correlation between helpfulness and features from review text is not clear yet, although many standard features are proposed, (ii) the relations between users, reviews and products have not been considered, (iii) the eļ¬ectiveness of the existing approaches have not been systematically compared. To address these challenges, we ļ¬rst analyze the correlation between standard features and review helpfulness that are widely used in other work. Based on this analysis, we propose an end-to-end neural network architecture, the Global-Local Heterogeneous Graph Neural Networks (GL-HGNN). It consists of the graph construction and learning nodes representations both globally and locally. The graph is composed of three types of nodes including users, reviews and products, as well as four link types to build connections among these nodes. To better learn the feature representations, we employ a global graph neural network (GNN) branch and a local GNN branch on the whole graph and associated subgraphs to capture graph structure and information propagation. Finally, we provide an empirical comparison with traditional machine learning models training on hand-crafted features as well as four state-of-the-art deep learning models on eight Amazon product categories
Estimating the Socio-Economic Impact of Product Reviews: Mining Text and Reviewer Characteristics
With the rapid growth of the Internet, the ability of users to create and publish content has created active electronic communities that provide a wealth of product information. However, the high volume of reviews that are typically published for a single product makes harder for individuals as well as manufacturers to locate the best reviews and understand the true underlying quality of a product. In this paper, we re-examine the impact of reviews on economic outcomes like product sales and see how different factors affect social outcomes like the extent of their perceived usefulness. Our approach explores multiple aspects of review text, such as lexical, grammatical, semantic, and stylistic levels to identify important text-based features. In addition, we also examine multiple reviewer-level features such as average usefulness of past reviews and the self-disclosed identity measures of reviewers that are displayed next to a review. Our econometric analysis reveals that the extent of subjectivity, informativeness, readability, and linguistic correctness in reviews matters in influencing sales and perceived usefulness. Reviews that have a mixture of objective, and highly subjective sentences have a negative effect on product sales, compared to reviews that tend to include only subjective or only objective information. However, such reviews are considered more informative (or helpful) by the users. By using Random Forest based classifiers, we show that we can accurately predict the impact of reviews on sales and their perceived usefulness. Reviews for products that have received widely fluctuating reviews, also have reviews of widely fluctuating helpfulness. In particular, we find that highly detailed and readable reviews can have low helpfulness votes in cases when users tend to vote negatively not because they disapprove of the review quality but rather to convey their disapproval of the review polarity. We examine the relative importance of the three broad feature categories: `reviewer-related' features, `review subjectivity' features, and `review readability' features, and find that using any of the three feature sets results in a statistically equivalent performance as in the case of using all available features. This paper is the first study that integrates econometric, text mining, and predictive modeling techniques toward a more complete analysis of the information captured by user-generated online reviews in order to estimate their socio-economic impact. Our results can have implications for judicious design of opinion forums
The Impact of Mobile Application Information on Application Download: A Text Mining Approach
The effects of customersā reviews on products have been understood in the initial digital purchase context. This study extends this literature by exploring the reviews in the mobile environment. It calls for understanding the context of reviews which types of information in the review have significant impact on customersā behavior. This study applied text mining in analyzing customersā reviews in purchasing mobile applications and find out important applicationsā features valuable for customers by discovering meaningful information in influential words. We find that for mobile applications, specific expressions in online customer review, companiesā reply to the review, and quality certifications from application store have significant impacts on the number of download. Theoretical and practical implications are discussed
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