Establishing a Central Archive for Transit Passenger Data

This report describes the rationale, background, establishing organization, and future steps of CATPAD, the Central Archive for Transit Passenger Data. The Central Archive for Transit Passenger Data is a repository that collects, indexes, archives, and makes available online the transit survey instruments, data, and reports collected across the country. This resource is unique in its focus on the disaggregated information of individual transit users – information that is critical for a range of transportation planning analyses. In addition, where available, CATPAD contains aggregated information, such as station boardings and service and fare schedules, to provide key context for the disaggregate person-level data. The Central Archive for Transit Passenger Data seeks to overcome the current impediments to accessing transit survey data by providing a single, searchable, internet archive to store and disseminate this valuable information. The Central Archive for Transit Passenger Data explicitly aims to expand the public return on the considerable investment made to gather transit passenger data. The resource is designed from the start to serve the needs of a range of use cases from transportation planners and policy makers to researchers and community advocates. The goal of CATPAD is to make useful data available to inform transit decision making at all levels and to foster ongoing refinement of the nation’s transit network

A Comparison of Information Technology Mediated Customer Services Between the U.S. and China

Information technology mediated customer service is a reality of the 21st century. More and more companies have moved their customer services from in store and in person to online through computer or mobile devices. Using 442 responses collected from one USA university (234 responses) and two Chinese universities (208 responses), the study investigates customer preferences over two service delivery models (either in store or online) on five types of purchasing (retail, eating-out, banking, travel and entertainment) and their perception difference in customer service quality between those two delivery models in the U.S. and China. The results show that the majority of the U.S. and Chinese students prefer in-store and in person for eating out and prefer computer/mobile devices for ordering tickets for travel and entertainment. In addition, more than half of the U.S. students prefer in person services for retail and banking, and this number reduces to 40% for Chinese students. In most customer service quality measurements, the results also show that Chinese students give higher ratings for ordering through a computer/mobile device than ordering in store, indicating ordering through computer/mobile devices has become more acceptable in China and has been perceived as having better customer services quality than in-store ordering

Developing a Framework for Creating mHealth Surveys

Various issues in the design of surveys for mobile health (mHealth) research projects yet exist. As mHealth solutions become more popular, new issues are brought into consideration. Researchers need to collect some critical information from participants in these mHealth studies. These mHealth studies require a specialized framework to create surveys, track progress and analyze user data. In these procedures, mHealth’s needs differ from other studies. Therefore, there has to be a new framework that satisfies needs of mHealth research studies. Although there are studies for creating efficient, robust and user-friendly surveys, there is no solution or study, which is specialized in mHealth area and solves specific problems of mHealth research studies. mHealth research studies sometimes require real-time access to user data. Reward systems may play a key role in their study. Most importantly, storing user information securely plays a key role in these studies. There is no such solution or study, which covers all these areas. In this thesis, we present guidelines for developing a framework for creating mHealth surveys. In doing this, we hope that we propose a solution for problems of creating and using of surveys in mHealth studies

Why Do Developers Get Password Storage Wrong? A Qualitative Usability Study

Passwords are still a mainstay of various security systems, as well as the cause of many usability issues. For end-users, many of these issues have been studied extensively, highlighting problems and informing design decisions for better policies and motivating research into alternatives. However, end-users are not the only ones who have usability problems with passwords! Developers who are tasked with writing the code by which passwords are stored must do so securely. Yet history has shown that this complex task often fails due to human error with catastrophic results. While an end-user who selects a bad password can have dire consequences, the consequences of a developer who forgets to hash and salt a password database can lead to far larger problems. In this paper we present a first qualitative usability study with 20 computer science students to discover how developers deal with password storage and to inform research into aiding developers in the creation of secure password systems

SMEs, electronically-mediated working and data security: cause for concern?

Security of data is critical to the operations of firms. Without the ability to store, process and transmit data securely, operations may be compromised, with the potential for serious consequences to trading integrity. Thus the role that electronically-mediated working plays in business today and its dependency on data security is of critical interest, especially in light of the fact that much of this communication is based on the use of open networks (i.e. the Internet). This paper discusses findings from a 'WestFocus' survey on electronically-mediated working and telework amongst a sample of SMEs located in West London and adjacent counties in South-Eastern England in order to highlight the problems that such practice raises in terms of data security. Data collection involved a telephone survey undertaken in early 2006 of 378 firms classified into four industrial sectors ('Media', 'Logistics', 'Internet Services' and 'Food Processing'). After establishing how ICTs and the Internet are being exploited as business applications for small firms, data security practice is explored on the basis of sector and size with a focus on telework. The paper goes on to highlight areas of concern in terms of data security policy and training practice. Findings show some sector and size influences.WestFocus* under the Higher Education Innovation Fund (HEIF 2

Energy security: insights from a ten country comparison

The article explores the extent to which energy security concerns differ between countries from the perspectives of energy users. It relies on a survey distributed to more than 2,100 energy consumers across Brazil, China, Germany, India, Kazakhstan, Japan, Papua New Guinea, Saudi Arabia, Singapore, and United States, facilitated through its translation into seven languages (English, Mandarin, Portuguese, Russian, Arabic, German, and Japanese). The article first discusses the survey methodology and then presents a discussion of the results according to four key components of energy security, namely availability, affordability, energy efficiency and stewardship. In addition to analyzing the survey results by different demographic and country levels, the authors compare the results to country-level data indicators. They find that energy security is a multi-dimensional concept with different priorities for different countries that can often be explained by the country’s inherent circumstances