Recommendation, collaboration and social search

This chapter considers the social component of interactive information retrieval: what is the role of other people in searching and browsing? For simplicity we begin by considering situations without computers. After all, you can interactively retrieve information without a computer; you just have to interact with someone or something else. Such an analysis can then help us think about the new forms of collaborative interactions that extend our conceptions of information search, made possible by the growth of networked ubiquitous computing technology. Information searching and browsing have often been conceptualized as a solitary activity, however they always have a social component. We may talk about 'the' searcher or 'the' user of a database or information resource. Our focus may be on individual uses and our research may look at individual users. Our experiments may be designed to observe the behaviors of individual subjects. Our models and theories derived from our empirical analyses may focus substantially or exclusively on an individual's evolving goals, thoughts, beliefs, emotions and actions. Nevertheless there are always social aspects of information seeking and use present, both implicitly and explicitly. We start by summarizing some of the history of information access with an emphasis on social and collaborative interactions. Then we look at the nature of recommendations, social search and interfaces to support collaboration between information seekers. Following this we consider how the design of interactive information systems is influenced by their social elements

Evaluating Collaborative Information Seeking Interfaces with a Search-Oriented Inspection Method and Re-framed Information Seeking Theory

Despite the many implicit references to the social contexts of search within Information Seeking and Retrieval research, there has been relatively little work that has specifically investigated the additional requirements for collaborative information seeking interfaces. Here, we re-assess a recent analytical inspection framework, designed for individual information seeking, and then apply it to evaluate a recent collaborative information seeking interface: SearchTogether. The framework was built upon two models of solitary information seeking, and so as part of the re-assessment we first re-frame the models for collaborative contexts. We re-frame a model of search tactics, providing revised definitions that consider known collaborators. We then re-frame a model of user profiles to analyse support for different group dynamics. After presenting an analysis of SearchTogether, we reflect on its accuracy, showing that the framework identified 8 known truths, 8 new insights, and no known-to-be-untrue insights into the design. We conclude that the framework a) can still be applied to collaborative information seeking interfaces; b) can successfully produce additional requirements for collaborative information seeking interfaces; and c) can successfully model different dynamics of collaborating searchers

Collaborative video searching on a tabletop

Almost all system and application design for multimedia systems is based around a single user working in isolation to perform some task yet much of the work for which we use computers to help us, is based on working collaboratively with colleagues. Groupware systems do support user collaboration but typically this is supported through software and users still physically work independently. Tabletop systems, such as the DiamondTouch from MERL, are interface devices which support direct user collaboration on a tabletop. When a tabletop is used as the interface for a multimedia system, such as a video search system, then this kind of direct collaboration raises many questions for system design. In this paper we present a tabletop system for supporting a pair of users in a video search task and we evaluate the system not only in terms of search performance but also in terms of user–user interaction and how different user personalities within each pair of searchers impacts search performance and user interaction. Incorporating the user into the system evaluation as we have done here reveals several interesting results and has important ramifications for the design of a multimedia search system

Write While You Search: Ambient Searching of a Digital Library in the Context of Writing

We consider ideas for a tighter integration of searching a digital library while writing a paper. A prototype system based on web services is described which allows us to explore the design space of ambient search tools to support and inspire the writing process.published or submitted for publicationis peer reviewe

Exploration of applying a theory-based user classification model to inform personalised content-based image retrieval system design

© ACM, 2016. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published at http://dl.acm.org/citation.cfm?id=2903636To better understand users and create more personalised search experiences, a number of user models have been developed, usually based on different theories or empirical data study. After developing the user models, it is important to effectively utilise them in the design, development and evaluation of search systems to improve users’ overall search experiences. However there is a lack of research has been done on the utilisation of the user models especially theory-based models, because of the challenges on the utilization methodologies when applying the model to different search systems. This paper explores and states how to apply an Information Foraging Theory (IFT) based user classification model called ISE to effectively identify user’s search characteristics and create user groups, based on an empirically-driven methodology for content-based image retrieval (CBIR) systems and how the preferences of different user types inform the personalized design of the CBIR systems