Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

BIM-Based Life Cycle Sustainability Assessment for Buildings

In recent years, the progress of digitization in the architecture and construction sectors has produced enormous advances in the automation of analysis and evaluation processes. This is the case with environmental analysis systems, such as the life cycle analysis. Methodology practitioners have found a fundamental ally in the building information modeling platforms, which allow tasks that conventionally consume large amounts of energy and time to be carried out more automatically and efficiently. In this publication, the reader will find some of the latest advances in this area

Newsletter no. 44

INHIGEO produces an annual publication that includes information on the commission's activities, national reports, book reviews, interviews and occasional historical articles.N

HSCI2013: proceedings of the 10th International Conference on Hands-on Science

The core topic of the 10th Hands-on Science Conference is "Educating for Science and through Science"Livro de trabalhos extensos aceites para publicação no livro de proceedings da 10ª conferencia HSC

Teacher roles during amusement park visits – insights from observations, interviews and questionnaires

Amusement parks offer rich possibilities for physics learning, through observations and experiments that illustrate important physical principles and often involve the whole body. Amusement parks are also among the most popular school excursions, but very often the learning possibilities are underused. In this work we have studied different teacher roles and discuss how universities, parks or event managers can encourage and support teachers and schools in their efforts to make amusement park visits true learning experiences for their students

Newsletter no. 38 for 2005

INHIGEO produces an annual publication that includes information on the commission's activities, national reports, book reviews, interviews and occasional historical articles.N

Papers on anthropology XIV

Eelkäija: Tartu Ülikooli toimetised. Antropoloogia-alaseid töid, ISSN 0207-4575http://www.ester.ee/record=b1339521*es