An identity- and trust-based computational model for privacy

The seemingly contradictory need and want of online users for information sharing and privacy has inspired this thesis work. The crux of the problem lies in the fact that a user has inadequate control over the flow (with whom information to be shared), boundary (acceptable usage), and persistence (duration of use) of their personal information. This thesis has built a privacy-preserving information sharing model using context, identity, and trust to manage the flow, boundary, and persistence of disclosed information. In this vein, privacy is viewed as context-dependent selective disclosures of information. This thesis presents the design, implementation, and analysis of a five-layer Identity and Trust based Model for Privacy (ITMP). Context, trust, and identity are the main building blocks of this model. The application layer identifies the counterparts, the purpose of communication, and the information being sought. The context layer determines the context of a communication episode through identifying the role of a partner and assessing the relationship with the partner. The trust layer combines partner and purpose information with the respective context information to determine the trustworthiness of a purpose and a partner. Given that the purpose and the partner have a known level of trustworthiness, the identity layer constructs a contextual partial identity from the user's complete identity. The presentation layer facilitates in disclosing a set of information that is a subset of the respective partial identity. It also attaches expiration (time-to-live) and usage (purpose-to-live) tags into each piece of information before disclosure. In this model, roles and relationships are used to adequately capture the notion of context to address privacy. A role is a set of activities assigned to an actor or expected of an actor to perform. For example, an actor in a learner role is expected to be involved in various learning activities, such as attending lectures, participating in a course discussion, appearing in exams, etc. A relationship involves related entities performing activities involving one another. Interactions between actors can be heavily influenced by roles. For example, in a learning-teaching relationship, both the learner and the teacher are expected to perform their respective roles. The nuances of activities warranted by each role are dictated by individual relationships. For example, two learners seeking help from an instructor are going to present themselves differently. In this model, trust is realized in two forms: trust in partners and trust of purposes. The first form of trust assesses the trustworthiness of a partner in a given context. For example, a stranger may be considered untrustworthy to be given a home phone number. The second form of trust determines the relevance or justification of a purpose for seeking data in a given context. For example, seeking/providing a social insurance number for the purpose of a membership in a student organization is inappropriate. A known and tested trustee can understandably be re-trusted or re-evaluated based on the personal experience of a trustor. In online settings, however, a software manifestation of a trusted persistent public actor, namely a guarantor, is required to help find a trustee, because we interact with a myriad of actors in a large number of contexts, often with no prior relationships. The ITMP model is instantiated as a suite of Role- and Relationship-based Identity and Reputation Management (RRIRM) features in iHelp, an e-learning environment in use at the University of Saskatchewan. This thesis presents the results of a two-phase (pilot and larger-scale) user study that illustrates the effectiveness of the RRIRM features and thus the ITMP model in enhancing privacy through identity and trust management in the iHelp Discussion Forum. This research contributes to the understanding of privacy problems along with other competing interests in the online world, as well as to the development of privacy-enhanced communications through understanding context, negotiating identity, and using trust

Social Media in the Dental School Environment, Part B: Curricular Considerations

The goal of this article is to describe the broad curricular constructs surrounding teaching and learning about social media in dental education. This analysis takes into account timing, development, and assessment of the knowledge, skills, attitudes, and behaviors needed to effectively use social media tools as a contemporary dentist. Three developmental stages in a student’s path to becoming a competent professional are described: from undergraduate to dental student, from the classroom and preclinical simulation laboratory to the clinical setting, and from dental student to licensed practitioner. Considerations for developing the dental curriculum and suggestions for effective instruction at each stage are offered. In all three stages in the future dentist’s evolution, faculty members need to educate students about appropriate professional uses of social media. Faculty members should provide instruction on the beneficial aspects of this communication medium and help students recognize the potential pitfalls associated with its use. The authors provide guidelines for customizing instruction to complement each stage of development, recognizing that careful timing is not only important for optimal learning but can prevent inappropriate use of social media as students are introduced to novel situations

Smartphones

Many of the research approaches to smartphones actually regard them as more or less transparent points of access to other kinds of communication experiences. That is, rather than considering the smartphone as something in itself, the researchers look at how individuals use the smartphone for their communicative purposes, whether these be talking, surfing the web, using on-line data access for off-site data sources, downloading or uploading materials, or any kind of interaction with social media. They focus not so much on the smartphone itself but on the activities that people engage in with their smartphones

Cyborgs as Frontline Service Employees: A Research Agenda

The file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.Purpose This paper identifies and explores potential applications of cyborgian technologies within service contexts and how service providers may leverage the integration of cyborgian service actors into their service proposition. In doing so, the paper proposes a new category of ‘melded’ frontline service employees (FLEs), where advanced technologies become embodied within human actors. The paper presents potential opportunities and challenges that may arise through cyborg technological advancements and proposes a future research agenda related to these. Design/methodology This study draws on literature in the fields of services management, Artificial Intelligence [AI], robotics, Intelligence Augmentation [IA] and Human Intelligence [HIs] to conceptualise potential cyborgian applications. Findings The paper examines how cyborg bio- and psychophysical characteristics may significantly differentiate the nature of service interactions from traditional ‘unenhanced’ service interactions. In doing so, we propose ‘melding’ as a conceptual category of technological impact on FLEs. This category reflects the embodiment of emergent technologies not previously captured within existing literature on cyborgs. We examine how traditional roles of FLEs will be potentially impacted by the integration of emergent cyborg technologies, such as neural interfaces and implants, into service contexts before outlining future research directions related to these, specifically highlighting the range of ethical considerations. Originality/Value Service interactions with cyborg FLEs represent a new context for examining the potential impact of cyborgs. This paper explores how technological advancements will alter the individual capacities of humans to enable such employees to intuitively and empathetically create solutions to complex service challenges. In doing so, we augment the extant literature on cyborgs, such as the body hacking movement. The paper also outlines a research agenda to address the potential consequences of cyborgian integration

Addressing the cyber safety challenge: from risk to resilience

Addressing the cyber safety challenge: from risk to resilience describes the cyber safety issues emerging from a range of technology trends, how different populations are using technologies and the risks they face, and how we can effectively respond to each group’s unique cyber safety needs. Written by the University of Western Sydney for Telstra Corporation Ltd, the report advocates for continuing to move cyber safety from a ‘risk and protection’ framework to one that focuses on building digital resilience, as well as fostering trust and confidence in the online environment. To do this we need to: Address the needs of populations often neglected by current policies and programs – including adults, seniors, parents, and small to medium enterprises Continue to build the digital literacy skills of all populations, because digital literacy strongly influences users’ ability to engage safely online – this is best achieved by a hands-on learning approach Keep risk in perspective – the risks and benefits of digital participation go hand in hand Broaden the focus from awareness-raising to long-term behaviour change. As digital technologies become further integrated into the everyday lives of Australians, users are potentially exposed to greater risks. However, the risks and benefits of digital participation go hand in hand. The challenge, therefore, is to support users to minimise the risks without limiting their digital participation and their capacity to derive the full benefits of connectivity. If Australians are to benefit as either consumers or providers of online services and products in the e-commerce environment, consumer safety and trust need to be improved. Cyber safety needs to be considered against a transforming backdrop of technology trends, products and practices. While the rise of social media has tended to dominate recent debate and developments in cyber safety, particularly in relation to young people, a range of other trends is also shaping how users engage online, the risks they potentially face in the new media landscape, and the strategies used to address them. These trends include the rise of user generated content and content sharing platforms; the uptake of mobile technologies and, in particular, the adoption of smartphones; cloud computing; platform integration and single sign-on mechanisms; and the rise of GPS and location based services