Beyond Orality and Literacy: Letters and Organizational Communication

We draw on communication theories to study organizational communication from a literacy perspective. We suggest that the current debate over the capability of new media to foster the sharing and development of ideas and allow the expression of emotions, which presupposes face-to-face communication as the ideal form of communication, disappears once we switch the focus from the medium to the modality – written versus oral communication. An analysis of personal and organizational letters illustrates the role played by written communication throughout human history, in exchanging ideas and supporting emotionalOrality and Literacy; Online Interactions; Communicative Practices; Letters; Organizational Communication

Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study.

Modern organizations face many significant challenges because of turbulent environments and a competitive global economy. Among these challenges are the use of information and communication technology (ICT), a multicultural workforce, and organizational designs that involve global virtual teams. Ad hoc teams create both opportunities and challenges for organizations and many organizations are trying to understand how the virtual environment affects team effectiveness. Our exploratory study focused on the effects of cultural diversity and ICT on team effectiveness. Interviews with 41 team members from nine countries employed by a Fortune 500 corporation were analyzed. Results suggested that cultural diversity had a positive influence on decision‐making and a negative influence on communication. ICT mitigated the negative impact on intercultural communication and supported the positive impact on decision making. Effective technologies for intercultural communication included e‐mail, teleconferencing combined with e‐Meetings, and team rooms. Cultural diversity influenced selection of the communication media

The influence of high/low context culture on choice of communication media : students’ media choice to communicate with professors in China and the United States.

This study focuses on a widely used cultural construct, high context and low context culture to investigate the culture’s influence on media choices. This research compares the communication media choices of two cultures: the high context culture of China and the low context culture of the United States. 351 participants from the two countries filled out the surveys. All the participants were college students; 195 participants were from a mid-size college in China and 156 from a Midwestern University in the United States. The survey included the high context-low context scale, media richness questions and how participants choose media to communicate under different circumstances in school settings. The overall result confirmed that China is a high context culture and the U.S.A is a low context culture. The research findings supported the hypothesis that there is a difference between communication media choices in China and the U.S.A. The findings of this study indicate that cultural differences influence people’s choice of their communication media. Overall findings supported the hypothesis that Chinese participants tend to use richer media while the U.S participants tend to use less rich media. However, sometimes the Chinese participants chose less rich media such as text messages or phone calls over face-to-face communication. The unexpected findings may be due to factors other than high context and low context culture. The discussion and implication of this study suggest that future studies can focus on other factors such as power distance and people’s decision-making processes

Multiple multimodal mobile devices: Lessons learned from engineering lifelog solutions

For lifelogging, or the recording of one’s life history through digital means, to be successful, a range of separate multimodal mobile devices must be employed. These include smartphones such as the N95, the Microsoft SenseCam – a wearable passive photo capture device, or wearable biometric devices. Each collects a facet of the bigger picture, through, for example, personal digital photos, mobile messages and documents access history, but unfortunately, they operate independently and unaware of each other. This creates significant challenges for the practical application of these devices, the use and integration of their data and their operation by a user. In this chapter we discuss the software engineering challenges and their implications for individuals working on integration of data from multiple ubiquitous mobile devices drawing on our experiences working with such technology over the past several years for the development of integrated personal lifelogs. The chapter serves as an engineering guide to those considering working in the domain of lifelogging and more generally to those working with multiple multimodal devices and integration of their data

Communication in an "Officeless firm"

New technologies permit new types of organisations. This article describes and analyses one such organisation, an "officeless firm", where all employees work from their own homes and there is no central office. Drawing upon observations and interviews, the modes of communication and the nature of the interpersonal relationships that have permitted this organisation to succeed are described, along with the challenges that face this organisation in the future as it attempts to grow

The Process and Barriers in Computer-Mediated Communication (A Case Study of Indonesian and Australian Students' Collaboration Project)

This paper describes how university students from diverse cultural background and separated by geographical distance conduct communication process using computer-mediated communication (CMC). The purpose of our research is to examine the communication process and identify potential barriers that can disturb the collaboration. We also aim to find which cultural dimensions influence the communication process. The population is 15 Journalism students from UPH, Indonesia and 15 Journalism students from QUT, Australia who joined a collaboration project from October – November 2018. We use a qualitative case-study, with analytical descriptive method. We analyze multiple sources of evidence such as: logbook and recorded correspondence, Focus Group Discussions (FGD) and depth interview for data collection. Results show the students use mostly asynchronous communication such as chat text and Google Docs for their communication medium. The main barriers are language proficiency and slow internet connections. This study analyzes one case study involving students from two different nations. We find that Individualism, Masculinity and Power Distance cultural dimensions influence how they communicate to each other

Category-specific enhancement of retrieval due to field perspective

Two memory perspectives have been distinguished: A field perspective where events are re-experienced in the first person, and an observer perspective where events are witnessed in the third person. Two experiments examined the influence of memory perspective on objective memory performance. In both experiments participants were presented with a series of verbal passages, each of which contained several different categories of information. For four of these categories (pertaining to affective reactions, physical sensations, psychological states, and associated ideas), recall was significantly higher when a field perspective was adopted than when an observer perspective was adopted, but for the five other categories (pertaining to physical actions, personal appearance, fine details, spatial relations, and peripheral details) there was no significant effect of perspective upon recall. The study is examined in the context of mental models and imagined episodic events