Walk alongside: co-designing social initiatives with people experiencing vulnerabilities

The new VCOSS report, Walk alongside: Co-designing social initiatives with people experiencing vulnerabilities, invites people to challenge their thinking about social problems and the people affected by them, as well as the way government and the community sector works with them. It encourages us to genuinely connect with people experiencing vulnerabilities so as to understand their world, their aspirations and the solutions that will work best for them. The report describes the value of co-design: a ‘ground-up’ approach to service design that begins by asking people what their needs are, and then exploring possible solutions with them. It is characterised by the pursuit of social transformation, and focuses on positive goals of growth, wellbeing and social cohesion. Critical to this approach are the mentalities and mindsets that underlie a co-design practitioner’s thinking. The report describes a co-designer as being open and responsive to new insights, reflective about their own assumptions and holding belief in the creative potential of the people they are working with

Designing for Social Infrastructures in Complex Service Systems: A Human-Centered and Social Systems Perspective on Service Design

© 2017 Tongji University and Tongji University Press Service design is one of the keys to improving how we target today's complex societal problems. The predominant view of service systems is mechanistic and linear. A service infrastructure—which includes solutions like service blueprints, scripts, and protocols—is, in some ways, designed to control the behavior of service professionals at the service interface. This view undermines the intrinsic motivation, expertise, and creativity of service professionals. This article presents a different perspective on service design. Using theories of social systems and complex responsive processes, I define service organizations as ongoing iterated patterns of relationships between people, and identify them as complex social service systems. I go on to show how the human-centeredness of design practices contributes to designing for such service systems. In particular, I show how a deep understanding of the needs and aspirations of service professionals through phenomenological themes contributes to designing for social infrastructures that support continuous improvement and adaptation of the practices executed by service professionals at the service interface

ViBreathe: Heart Rate Variability Enhanced Respiration Training for Workaday Stress Management via an Eyes-free Tangible Interface

Slow breathing guiding applications increasingly emerge, showing promise for helping knowledge workers to better cope with workaday stress. However, standard breathing guidance is non-interactive, with rigid paces. Despite their effects being proved, they could cause respiratory fatigue, or lack of training motivation, especially for novice users. To explore new design possibilities, we investigate using heart rate variability (HRV) data to mediate breathing guidance, which results in two HRV-enhanced guidance modes: (i) responsive breathing guidance and (ii) adaptive breathing guidance. These guidance modes are implemented on a soft haptic interface named “ViBreathe”. We conducted a user test (N\ua0=\ua024), and a one-week field deployment (N\ua0=\ua04) with knowledge workers, to understand the user experience of our design. The HRV-enhanced modes were generally experienced to reduce tiresome and improve engagement and comfort. And Vibreathe showed great potential for seamlessly weaving slow breathing practice into work routines. We thereby summarize related design insights and opportunities