Emotions Management within Organizations

Emotions management in organizations is meant to habilitate the employees in administrating the emotional resources aiming at the correct adaptation to the organizational environment and the necessities in the work activity. The study of emotions in organizations has the purpose to know and optimize the employees’ emotional condition. The efficient leaders are interested in administrating the emotions, being aware of and capable to revaluate the factors which positively activate the employees emotional life. Emotions management is accomplished at two more important levels: personal level or subjective (represented by the person’s self-control capacity, the emotional intelligence, the ability to administrate the positive and negative emotions) and an interpersonal or social level, centered upon settling the emotional changes between employees and leaders, between employees and clients. From their settling into the practice point of view, the increase in the work performance and the benefits brought to the organizational environment, the concepts by which emotions management is accomplished/operate (positive emotions and negative emotions, emotional intelligence, emotional self-control, emotional labour etc.), this issue presents greater interest both for theorists and for the real doers/practitioners.emotions management, emotional labour, emotional contagion, emotional intelligence, organizational group

Significant of teritorry to increase sense of place in behavioural settlements

Cities have transformed collecting public places into private spaces. While in the past, public places as an urban place had a specific identity for themselves. Nowadays in nonexistence of connection between public and private life residents are forced to create their social life within their own control and are not entered to identity in public space. Urban spaces are made regardless to social needs of residents and their cultural origins. Formation of urban spaces impact to quality of its social and spatial and cannot be absorbed potential of environmental and social. For reproduction of social identity is required the behaviour-milieu this behaviour-milieu is a place for standing of pattern behaviour. In this way the role of neighborhood center as behavioural setting appears to be helping as to establish the distinctive identity of the place and create the conditions in which residents can develop their relationships and control. Behavioural complex also provide context of social partnership. Places can be considered as a physical form with their spatial territory which supports activity, ceremonies, and events and helps to sense of place formation. Feeling of neighborhood territory will exacerbate dependence and sense of place to it. The most important aspect of sense of place is attachment of people to their home or neighborhood sphere. Belonging to them make a territory feeling. Sense of place supports the cultural concept, social and culture relationship of society in the place and achieves to individual identity. This paper reviews recent research and literature review into the concept of sense of place and their assessment. The aim of this study was to evaluate the sense of place in the traditional urban to be carried out in the contemporary urban setting. The discussion presents the relationship between four groups of sense of place, territory, dependence, and finally provides a conceptual model as to show how these factors affect to sense of place. The result of this study indicates a model that mentions a relationship between dimensions of sense of place. This paper argues that territory in behavioural setting as the subset of place dependence is the best instrument to improve the sense of plac

Multimodal Observation and Interpretation of Subjects Engaged in Problem Solving

In this paper we present the first results of a pilot experiment in the capture and interpretation of multimodal signals of human experts engaged in solving challenging chess problems. Our goal is to investigate the extent to which observations of eye-gaze, posture, emotion and other physiological signals can be used to model the cognitive state of subjects, and to explore the integration of multiple sensor modalities to improve the reliability of detection of human displays of awareness and emotion. We observed chess players engaged in problems of increasing difficulty while recording their behavior. Such recordings can be used to estimate a participant's awareness of the current situation and to predict ability to respond effectively to challenging situations. Results show that a multimodal approach is more accurate than a unimodal one. By combining body posture, visual attention and emotion, the multimodal approach can reach up to 93% of accuracy when determining player's chess expertise while unimodal approach reaches 86%. Finally this experiment validates the use of our equipment as a general and reproducible tool for the study of participants engaged in screen-based interaction and/or problem solving

Neurophysiological Profile of Antismoking Campaigns

Over the past few decades, antismoking public service announcements (PSAs) have been used by governments to promote healthy behaviours in citizens, for instance, against drinking before the drive and against smoke. Effectiveness of such PSAs has been suggested especially for young persons. By now, PSAs efficacy is still mainly assessed through traditional methods (questionnaires and metrics) and could be performed only after the PSAs broadcasting, leading to waste of economic resources and time in the case of Ineffective PSAs. One possible countermeasure to such ineffective use of PSAs could be promoted by the evaluation of the cerebral reaction to the PSA of particular segments of population (e.g., old, young, and heavy smokers). In addition, it is crucial to gather such cerebral activity in front of PSAs that have been assessed to be effective against smoke (Effective PSAs), comparing results to the cerebral reactions to PSAs that have been certified to be not effective (Ineffective PSAs). &e eventual differences between the cerebral responses toward the two PSA groups will provide crucial information about the possible outcome of new PSAs before to its broadcasting. &is study focused on adult population, by investigating the cerebral reaction to the vision of different PSA images, which have already been shown to be Effective and Ineffective for the promotion of an antismoking behaviour. Results showed how variables as gender and smoking habits can influence the perception of PSA images, and how different communication styles of the antismoking campaigns could facilitate the comprehension of PSA’s message and then enhance the related impac

Mapping a multi-sensory identity territory at the early design stage

This article presents a kansei design methodology. It is placed at the very beginning of the design process and aims to influence the following steps in order to improve the user's understanding and experiencing of the designed product. The experimentation combines in a subtle way the design thinking approach of learning by doing and the kansei engineering quantitative approach. The research presented is based on the results of a previous study that defined the semantic and emotional scope of future hybrid cars for European using visual stimuli. This kansei design methodology creates and assesses multi-sensory atmospheres is order to provide tangible direction composed of vision, touch, hearing and smell stimuli. From the cognitive and affective responses of the 42 participants we were able to detail 3 directions for future cars interiors that aim to enrich the styling design briefs and to influence the design strategies such as the management of the different grades. The research presented here was supported by the Kansei Design department from Toyota Motor Europe (TME-KD). This collaboration also brought an industrial context to it.SUPPORTED BY TOYOTA EUROP

The Role of Kansei Engineering in Influencing Overall Satisfaction and Behavioral Intention in Service Encounters

Customers today concern themselves more on fulfilling their emotional needs rather than rationales and functionalities. In dealing with customer emotions in products/services, Kansei Engineering (KE) is applied. A comprehensive case study in luxury hotels was conducted. Eighty one Indonesian, 75 Singaporean, and 74 Japanese tourists participated in this survey. It aims to investigate the relationships among constructs during service encounter process. The finding shows that emotions (affective process) play a significant role as a complement to cognitive process in influencing customer satisfaction. Among 3 populations, Japanese was found to be more Kansei-oriented customer. Keywords: Kansei Engineering, emotional needs, customer satisfactio