Pelaksanaan sistem kerajaan eletronik dan impaknya terhadap organisasi dan masyarakat setempat: Kajian kes Majlis Bandaraya Alor Setar

This research aimed to study on the implementation of electronic government system in selected local authorities, Alor Setar City Council (MBAS) and its impacts on the organization and the local community. Electronic government was introduced on 1999 through Multimedia Super Corridor (MSC) which was one of the plans under Vision 2020. In Malaysia, the main aim on introducing electronic government was to make it acts as a medium to transform government sector and also as the trigger of MSC development success. Electronic government system is also a transformation in enhancing service quality by local authorities towards local community. Therefore, government has taken several proactive initiatives in enhancing the electronic based administration and management of country, starting from the local authority level. Besides that, people had been exposed with consumers towards information and communication technology (ICT) which made the implementation of electronic government system, as people demands a service that is effective, efficient, practical, and fast in line with progress of the nation. The implementation of electronic government especially in local authorities has not only changed the way of service providing, it also changes the communication structure of the authorities with local people. The people get benefits in connecting with local authorities’ service and getting information by using the application provided by the local authorities. However, this study found that there are still some constraints that dampen the process in implementing electronic government fully in the local authority level because of lacks of innovation in providing services

Telematics for community portal development.

Community portals emanate from information and communication technology (ICT) applied to community networking, enabling citizens to access information and services on-line. These telematic portal systems are now deployed globally, facilitating information services to geographic and virtual communities. The context of this research study is one of community portals deployed by UK government local authorities for citizen service interactions. To date there have been few studies that holistically and longitudinally examine the subject of community portals. The 5 year research exercise has been undertaken as a qualitative study using an interpretivist approach and methodology derived > from context-process analysis. The approach was influenced by Mumford’s writings on ‘people and technology' and Schuler’s early work on community network development in the USA. Data collection was undertaken using a national survey questionnaire and qualitative techniques including interviews and mini-case studies. Findings of the research include a new categorisation of community portals into two distinctive types of Civic and Civil portal. Theoretical outcomes include an improved understanding of the methodological, technical, and social dimensions of portal development and deployment. The implications for management include an exposition of the issues involved in community portal development and the important need for citizen engagement in the process. A case study of Blackpool, (and mini case studies of five civic / civil portals), point to lack of collaboration between central and local government portal architects and developers

Self directed disability support (SDDS): building community capacity through action research

Disability support has historically been organised and financially managed through government and service provider agencies (agency funding). Increasingly it is offered through individualised, person - centred packages of support (individual or self directed funding), which allow people to manage how their own funds are spent. Opportunities for self directed disability support (SDDS) – in both agency and individual funding approaches – are expanding across Australian states and territories, in line with the National Disability Insurance Scheme (NDIS) reforms. This project explores how people with disability manage the transition towards self directed disability support. Australian evidence on this critical topic is thin. We know little about the impact of self directed options on people requiring support, informal carers and support providers (Prideaux et al 2009). Likewise, there is little systematic information about the effectiveness of existing disability support systems (Baxter et al 2010). Such information is gathered in this project, and it is important for assessing the impact of new approaches on equity of access, quality and availability of support, and community outcomes (Ungerson & Yeandle 2007) . The Social Policy Research Centre (SPRC), University of New South Wales (UNSW), in collaboration with People With Disability Australia (PWDA) and the Centre for Children and Young People (CCYP), Southern Cross University (SCU), is conducting the project. This plan explains the project methodology and management. Authors: Karen R. Fisher, Sam Cooper, Christiane Purcal, Ngila Bevan and Ariella Meltzer

Between mediatisation and politicisation: The changing role and position of Whitehall press officers in the age of political spin

Despite widespread critiques of ‘political spin’, the way governments engage with the mass media has attracted relatively little empirical attention. There is a small but growing body of research into bureaucracies’ responses to mediatisation from within which have identified tensions between bureaucratic and party political values, but this has not included the United Kingdom. There are concerns that the traditional dividing line between government information and political propaganda has come under increasing pressure as a higher premium is placed on persuasion by both journalists and politicians battling for public attention in an increasingly competitive market. Within Whitehall, the arrival of Labour in 1997 after 18 years in opposition was a watershed for UK government communications, allowing the government to reconfigure its official information service in line with the party political imperative to deploy strategic communications as a defence against increasingly invasive media scrutiny. Public relations, in government as elsewhere, has grown in scale, scope and status, becoming institutionalised and normalised within state bureaucracies, but how has this affected the role, status and influence of the civil servants who conduct media management? Within the system of executive self-regulation of government publicity that is characteristic of Whitehall, government press officers must negotiate a difficult path between the need to inform citizens about the government’s programme, and demands by ministers to deploy privileged information to secure and maintain personal and party advantage in the struggle for power. Taking 1997 as a turning point, and through the voices of the actors who negotiate government news – mainly press officers, but also journalists and special advisers – this article examines the changing role and position of Whitehall press officers in what has become known as the age of political spin, finding that profound and lasting change in the rules of engagement has taken place and is continuing

Case Study: User satisfaction on Human Resource Management Information System (HRMIS) in Terengganu Police Contingent Headquarters (IPK Terengganu)

HRMIS is known as the Malaysian government’s effort to ensure that human resource management in the Public Service will produce skilled, trained and motivated workers. The project was developed based on six key principles aimed at realizing the K-economy. HRMIS objective is to enable a competent management resource enhanced by the modernization of technology-based for a better and condusive working environment. The implementation of HRMIS so-called system evolved in line with the Electronic Government (E-government) agenda; where the project is anchored by the Public Service Department (PSD) started in 1999. Studies show that failure of Information System (IS) duly because of psychological/organizational issues; comparable to technology issues during development and implementation stages (Garrity & Sanders, 1998). Public Service Department (PSD) of Malaysia and Malaysian Administrative Modernization and Management Planning Unit (MAMPU) on March 2012 had been given the task to re-develop and solve the dissatisfaction among public service servant on HRMIS2 system. According to Eghrmis (2012), essential actions had been taken to solve dispute among HRMIS faulty and errors to ensure the longevity of HRMIS application within government servant. Thus, the main objective of this proposal is to investigate and identify on user satisfaction among users (government servant in IPK Terengganu) towards HRMIS application. Measuring employee’s satisfaction and technology acceptance is a must for identifying the acceptance and satisfaction of Terengganu Police Contingent Headquarters (IPK Terengganu) employees on managing HRMIS system to compute information regarding routine tasks. Overall findings of this research show that HRMIS application, user's characteristic and also organizational supports are positively related towards user's satisfaction among HRMIS users in IPK Terengganu. Based on the output gathered from the SPSS system, the researcher would like to give some recommendation for future enhancement

EFEKTIVITAS IMPLEMENTASI SISTEM INFORMASI MANAJEMEN DAERAH (SIMDA) KEUANGAN CLOUD PADA PEMERINTAH KABUPATEN JEMBER

Abstract: The demand on performance improvement, including financial performance, requires local government to utilize advanced information technology. The Government of Jember Regency tries to improve the financial management quality by applying a computer application named Regional Financial Management Information System or called as Finance SIMDA. SIMDA application develops in line with the latest information technology, namely cloud computing. Since March 18th, 2015, the Government of Jember has implemented cloud-based SIMDA called Cloud Finance SIMDA. The application of Cloud SIMDA is resulting in a more practical, effective, and efficient financial management. The change from the old system to the new one needs to be analyzed to examine the system effectiveness as it is expected to positively affect the increase of performance, information, economy, control, efficiency, and service or often called as PIECES (Performance, Information, Economic, Control, Efficiency, and Services) variables. This research aims to analyze the effectiveness of Finance SIMDA implementation, before and after using the cloud computing technology, with PIECES variables. This is a quantitative research with survey method. The results show that there is a difference in the effectiveness of the implementation before and after the application of cloud-based Finance SIMDA as seen from the PIECES variables.  Keywords: Finance SIMDA, Effectiveness, PIECES Variables

Implementasi Prinsip-Prinsip Good Governance dalam Meningkatkan Kinerja Organisasi Pelayanan Publik pada Badan Penanaman Modal dan Pelayanan Terpadu Kabupaten Kubu Raya

Public services are becoming a very important thing for us trace its development in line with the enactment of Law No. 2 of 2015 on Regional Government and Law No. 33 of 2004 on the balance between the Local Government Finance and the Central Government. Applicability of these rules will result in the interaction between local officials and the public becomes more intensive. This coupled with the strong growing demands for democratization and recognition of human rights which gave birth to the demands on the quality of service management, which is characterized by good governance.Good governance as part of the reform agenda is basically an ideal condition that is expected to materialize in every aspect of government interact in society. The ideal condition is based on an understanding of the underlying principles that include public participation, the supremacy of law, transparency, caring and stakeholders, berorientas on consensus, equality, effectiveness and efficiency, and accountability. In order to improve the performance of local government Kubu Raya in the field of licensing services and non-licensing shall be established a Board of Investment and Integrated Services (BPMPT) Regional Regulation No. 14 of 2009 on the Organizational Structure of the regional (SOPD) with the organizational structure, main tasks, functions and working procedures referring to the decree No. 89 of 2009 Organizational Structure, Basic Tasks, Function and Administration of Board of Investment and Integrated Services Kubu Raya.So it is necessary to analyze the implementation of the principles of good governance in improving the performance of public service organizations in the Board of Investment and Integrated Services Kubu Raya. Based on practical terms, this research is expected to provide information and understanding to relevant agencies in an effort to optimize public services in the field of licensing Kubu Raya so that it can be used as a brainstorming and opinions of various parties in determining the measures and further policy

E-government systems success and user acceptance in developing countries: The role of perceived support quality

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Electronic government (e-Government) projects create numerous benefits and opportunities for both governments and citizens worldwide. Accordingly, the increasing interest in e-Government raises the issue of how governments can increase citizen adoption and usage of their on-line services. The successful adoption of Information Communication Technologies (ICTs), the explosive increase in Internet usage and the rapid development of e-commerce in private sectors have placed pressure on public organisations to interact electronically with citizens. Conversely, the success of e-Government does not depend only on the supplier side, but also on the demand side and the willingness to adopt the on-line service. The concept of e-Government was developed and implemented initially in industrialised countries. Consequently, it should not be assumed that this concept is automatically appropriate for developing countries. Thus far, e-Government still faces major challenges as it continues to expand in developing countries. Moreover, when introducing e-Government to developing nations, it is anticipated that more effort will be necessary than in developed countries. The objective of various e-Government initiatives has moved in the past decade towards establishing services offering greater accessibility for citizens. As a result, it is necessary to examine all possible factors to explain citizens' adoption and usage of such systems. Hence, numerous models of e-Government adoption and intention to use and their extensions have been proposed and applied to empirical studies. Obviously, e-Government has occurred due to the technological revolution following the diffusion of the Internet and the success of information systems (IS) in organisations and e-Commerce. However, regardless of their success within the general IS context, the models are limited in terms of considering the diversity of users; they tend to assume that all end-users are homogeneous. The end-users of e-Government systems are more diverse than e-Commerce, with comparisons of wider layers of user groups (for example, elderly and less well-educated people) who are more likely to encounter problems while interacting with e-Government systems. IS literature confirmed that users’ technical capabilities and management support are influenced by their technical knowledge and expertise. Therefore, this research argues that perceived support quality is a new way of looking at citizens’ adoption and usage in the e-Government system’s field and a major factor of e-Government system’s acceptance, particularly in developing countries. This study is the first to examine the roles of perceived support quality and support satisfaction in the context of government-to-citizen (G2C), and it aims to advance knowledge within the field of e-Government by revealing the roles of perceived support quality and satisfaction towards behaviour intention and usage in developing countries. The proposed model builds upon Wixom and Todd’s (2005) theoretical model, which, in turn, was based on the integration of DeLone and McLean model (1992) into the technology acceptance model (TAM). The strength of the integrated model lies in its ability to guide both IT design and predict usage behaviours towards the system under investigation, and assume the overall theoretical model to maintain validity in G2C settings. Thirteen hypotheses were formulated to test the proposed research model. Behaviour intention to use e-Government services was proposed as the dependent variable, while the independent variables were information quality; information satisfaction; system quality; system satisfaction; social influence; performance expectancy; effort expectancy; perceived support quality and support satisfaction. A quantitative approach was deemed best suited to test the proposed model. Using a survey method (i.e. paper-based and an on-line survey), a total of 1252 responses was collected; however, only 628 were analysed. To test the proposed e-Government model, the state of Kuwait was chosen as the application area and the official website of Kuwait Government On-line Services (KGOS) was selected, since it offers a number of services on-line. Elements were citizens who have had prior experience with the KGOS website, and the survey was conducted from 5th August to 10th October 2010. Structural equation modelling (SEM) was selected as the statistical analysis technique with the Analysis of Moment Structures (AMOS) software. A total of 40 percent of the variance among the factors of support satisfaction, system satisfaction, information quality, effort expectancy and performance expectancy was explained by behavioural intention to use an e-Government system. All hypotheses were supported except for one. The findings confirm the significance to the support quality perceived by citizens, and also provide insights into whether user satisfaction literature and TAMs should be integrated to explain citizens’ intention to use e-Government systems. Thus, in terms of the theoretical implications, this study highlights the significance of recognising theoretical relationships when performing empirical research in e-Government settings. Consequently, to capture both the technical aspects and the services provided on-line, a new variable was introduced and renamed ‘perceived support quality’. Additionally, the model offers managers a new perspective for dealing with e-Government adoption by signifying the importance of support quality perceived by citizens. The proposed model provides government decision-makers in developing countries with an appropriate approach to determining which factors require attention in order to reap the highest benefits from e-Governments’ projects. This suggests paying less attention to the social influence (SI) factor and consider instead improving the quality of on-line support citizens demand

Sistem Informasi Akuntansi Pembayaran Rekening Air Swasta Secara Online Pada PDAM Surya Sembada Kota Surabaya

PDAM Surya Sembada Kota Surabaya is local water company belong to government that supply drinking water in Surabaya. In order to balance the development of advanced and sophisticated technology, PDAM need good managements, account payment is one of the examples. This account becomes crucial because it is the customers responsibility to pay water bill monthly. At present, PDAM Surabaya has already implemented on line and real time water bill payment. In this payment system PDAM needs more efficient and accurate accounting information to facilitate management and payments account.Based on this case, the research is conduct about accounting information system of account water bill payment on line in PDAM Surya Sembada Kota Surabaya. This research conduct with a descriptive method to explain and interpreted the data or information collected from PDAM Surabaya. Research subject is information about water bill payment using on line system in PDAM Surya Sembada Kota Surabaya. The data collection is interviewing, observation and documentation. The research result: PDAM Surya Sembada Kota Surabaya is using on line payment system with real time and system procedure payment account by on line that the system already fit with standardized operational system. The report recording system is good too. The researcher concludes that the system has to be improving and researcher suggest to PDAM to raise the service quality to customer by adding member card for customer as the facility. To raise accounting information system of account water bill payment on line in PDAM Surya Sembada Kota Surabaya to be better and compatible with the customer need at present. Also have to be aware of recent demand in order to do not make the customer disappointment. Keyword : Waterbill payment, Accounting Information System, Account, Onlin