Business process modeling and simulation

The textbook provides the essentials of the Business Process (BP) Modeling and Simulation (M&S) from the verbal BP description to the formulation of the mathematical scheme of the model and the simulation program. Both the analytical modeling and the simulation approaches to BP M&S are considered. Special attention is given to the theoretical and practical aspects of the BP M&S. The text covers the following topics: fundamentals of the BP M&S, conceptual modeling using IDEF3 standard, cost metrics and the activity based costing, analytical modeling (queuing networks, linear and dynamic programming), simulation with GPSS, timed Petri Nets, and Crystal Ball toolkits. Case studies include BP simulations with BPwin and GPSS. The intended readers are senior graduate students and junior postgraduate students of computer science and industrial management

Process Modeling for Simulation

This paper discusses shortfalls in relation to the requirements gathering phases of simulation. While many developments have taken place around supporting the model coding task of simulation, there are few tools available to assist in the requirements gathering phase. This is surprising as it has been reported by several researchers that the requirements phase can absorb twice as much resources as the coding phase. There are numerous process modeling tools available (over 100) that can and have been used to support the requirements phase of simulation. This paper provides a selective review of some of the most important in relation to simulation. A conclusion from this review is that none of the tools available adequately supports the requirements gathering phase of simulation. It is proposed that a process modeling tool be developed specifically to support simulation requirements gathering. The design objectives in the development of the tool are: (1) it should be capable of capturing a detailed description of a discrete event system; (2) it should have a low modeling burden and therefore be capable of being used by non-specialists; (3) it should present modeling information at a high semantic level so that manufacturing personnel can rationalize with it; (4) it should have good visualization capabilities; (5) it should support project teamwork. Based on these design objectives a proposed simulation process modeling tool called simulation activity diagrams (SAD) is presented

A new formal and analytical process to product modeling (PPM) method and its application to the precast concrete industry

The current standard product (data) modeling process relies on the experience and subjectivity of data modelers who use their experience to eliminate redundancies and identify omissions. As a result, product modeling becomes a social activity that involves iterative review processes of committees. This study aims to develop a new, formal method for deriving product models from data collected in process models of companies within an industry sector. The theoretical goals of this study are to provide a scientific foundation to bridge the requirements collection phase and the logical modeling phase of product modeling and to formalize the derivation and normalization of a product model from the processes it supports. To achieve these goals, a new and formal method, Georgia Tech Process to Product Modeling (GTPPM), has been proposed. GTPPM consists of two modules. The first module is called the Requirements Collection and Modeling (RCM) module. It provides semantics and a mechanism to define a process model, information items used by each activity, and information flow between activities. The logic to dynamically check the consistency of information flow within a process also has been developed. The second module is called the Logical Product Modeling (LPM) module. It integrates, decomposes, and normalizes information constructs collected from a process model into a preliminary product model. Nine design patterns are defined to resolve conflicts between information constructs (ICs) and to normalize the resultant model. These two modules have been implemented as a Microsoft Visio ™ add-on. The tool has been registered and is also called GTPPM ™. The method has been tested and evaluated in the precast concrete sector of the construction industry through several GTPPM modeling efforts. By using GTPPM, a complete set of information items required for product modeling for a medium or a large industry can be collected without generalizing each company's unique process into one unified high-level model. However, the use of GTPPM is not limited to product modeling. It can be deployed in several other areas including: workflow management system or MIS (Management Information System) development software specification development business process re-engineering.Ph.D.Committee Chair: Eastman, Charles M.; Committee Co-Chair: Augenbroe, Godfried; Committee Co-Chair: Navathe, Shamkant B.; Committee Member: Hardwick, Martin; Committee Member: Sacks, Rafae

Development of a Process Modelling System for Simulation

This thesis details the development of a process modelling technique to aid a simulation model developer during the requirements gathering and conceptual modelling phases of a simulation project. There are a number of process modelling techniques available that are capable of being used during such phases of a simulation project, however there is currently a lack of process modelling techniques developed specifically to aid a simulation model developer in capturing, representing and communicating information and systems issues to persons involved in the operation of discrete systems under investigation. A detailed review of the literature related to techniques capable of supporting the pre-simulation phases of a simulation project is presented. The main conclusion of this review is that there is a specific lack of support available to aid a simulation model developer in the pre-coding phases of a simulation project. Currently there are no process modelling techniques available that specifically support the pre-simulation phases of a discrete event simulation project. To attempt to overcome this shortfall the thesis discusses the development of a process modelling technique specifically developed to support the pre-simulation phases of a simulation project. Objectives in the development of this technique were to develop a technique that: 1. Is capable of capturing a detailed description of a Discrete Event System; 2. Has a low modelling burden and therefore is capable of being used by non specialists; 3. Presents modelling information at a high semantic level so that manufacturing personnel can rationalise with it; 4. Has good visualisation capabilities. The technique developed is called Simulation Activity Diagrams (SADs). To demonstrate the ability of the SAD technique to model discrete event information a prototype process modelling tool, Process Modelling for Simulation (PMS) was developed. An evaluation of the SAD technique is then presented through of a number of real and conceptual discrete event systems used to examine the techniques ability to accurately model information along with its ease of use and modelling accuracy. The thesis concludes that more research is required in validating and developing SADs and in developing other techniques in the pre-simulation area

Enhanced integrated modelling approach to reconfiguring manufacturing enterprises

Dynamism and uncertainty are real challenges for present day manufacturing enterprises (MEs). Reasons include: an increasing demand for customisation, reduced time to market, shortened product life cycles and globalisation. MEs can reduce competitive pressure by becoming reconfigurable and change-capable. However, modern manufacturing philosophies, including agile and lean, must complement the application of reconfigurable manufacturing paradigms. Choosing and applying the best philosophies and techniques is very difficult as most MEs deploy complex and unique configurations of processes and resource systems, and seek economies of scope and scale in respect of changing and distinctive product flows. It follows that systematic methods of achieving model driven reconfiguration and interoperation of component based manufacturing systems are required to design, engineer and change future MEs. This thesis, titled Enhanced Integrated Modelling Approach to Reconfiguring Manufacturing Enterprises , introduces the development and prototyping a model-driven environment for the design, engineering, optimisation and control of the reconfiguration of MEs with an embedded capability to handle various types of change. The thesis describes a novel systematic approach, namely enhanced integrated modelling approach (EIMA), in which coherent sets of integrated models are created that facilitates the engineering of MEs especially their production planning and control (PPC) systems. The developed environment supports the engineering of common types of strategic, tactical and operational processes found in many MEs. The EIMA is centred on the ISO standardised CIMOSA process modelling approach. Early study led to the development of simulation models during which various CIMOSA shortcomings were observed, especially in its support for aspects of ME dynamism. A need was raised to structure and create semantically enriched models hence forming an enhanced integrated modelling environment. The thesis also presents three industrial case examples: (1) Ford Motor Company; (2) Bradgate Furniture Manufacturing Company; and (3) ACM Bearings Company. In order to understand the system prior to realisation of any PPC strategy, multiple process segments of any target organisation need to be modelled. Coherent multi-perspective case study models are presented that have facilitated process reengineering and associated resource system configuration. Such models have a capability to enable PPC decision making processes in support of the reconfiguration of MEs. During these case studies, capabilities of a number of software tools were exploited such as Arena®, Simul8®, Plant Simulation®, MS Visio®, and MS Excel®. Case study results demonstrated effectiveness of the concepts related to the EIMA. The research has resulted in new contributions to knowledge in terms of new understandings, concepts and methods in following ways: (1) a structured model driven integrated approach to the design, optimisation and control of future reconfiguration of MEs. The EIMA is an enriched and generic process modelling approach with capability to represent both static and dynamic aspects of an ME; and (2) example application cases showing benefits in terms of reduction in lead time, cost and resource load and in terms of improved responsiveness of processes and resource systems with a special focus on PPC; (3) identification and industrial application of a new key performance indicator (KPI) known as P3C the measuring and monitoring of which can aid in enhancing reconfigurability and responsiveness of MEs; and (4) an enriched modelling concept framework (E-MUNE) to capture requirements of static and dynamic aspects of MEs where the conceptual framework has the capability to be extended and modified according to the requirements. The thesis outlines key areas outlining a need for future research into integrated modelling approaches, interoperation and updating mechanisms of partial models in support of the reconfiguration of MEs

A manufacturing model to support data-driven applications for design and manufacture

This thesis is primarily concerned with conceptual work on the Manufacturing Model. The Manufacturing Model is an information model which describes the manufacturing capability of an enterprise. To achieve general applicability, the model consists of the entities that are relevant and important for any type of manufacturing firm, namely: manufacturing resources (e.g. machines, tools, fixtures, machining cells, operators, etc.), manufacturing processes (e.g. injection moulding, machining processes, etc.) and manufacturing strategies (e.g. how these resources and processes are used and organized). The Manufacturing Model is a four level model based on a de—facto standard (i.e. Factory, Shop, Cell, Station) which represents the functionality of the manufacturing facility of any firm. In the course of the research, the concept of data—driven applications has emerged in response to the need of integrated and flexible computer environments for the support of design and manufacturing activities. These data—driven applications require the use of different information models to capture and represent the company's information and knowledge. One of these information models is the Manufacturing Model. The value of this research work is highlighted by the use of two case studies, one related with the representation of a single machining station, and the other, the representation of a multi-cellular manufacturing facility of a high performance company

Metodología dirigida por modelos para las pruebas de un sistema distribuido multiagente de fabricación

Las presiones del mercado han empujado a las empresas de fabricación a reducir costes a la vez que mejoran sus productos, especializándose en las actividades sobre las que pueden añadir valor y colaborando con especialistas de las otras áreas para el resto. Estos sistemas distribuidos de fabricación conllevan nuevos retos, dado que es difícil integrar los distintos sistemas de información y organizarlos de forma coherente. Esto ha llevado a los investigadores a proponer una variedad de abstracciones, arquitecturas y especificaciones que tratan de atacar esta complejidad. Entre ellas, los sistemas de fabricación holónicos han recibido una atención especial: ven las empresas como redes de holones, entidades que a la vez están formados y forman parte de varios otros holones. Hasta ahora, los holones se han implementado para control de fabricación como agentes inteligentes autoconscientes, pero su curva de aprendizaje y las dificultades a la hora de integrarlos con sistemas tradicionales han dificultado su adopción en la industria. Por otro lado, su comportamiento emergente puede que no sea deseable si se necesita que las tareas cumplan ciertas garantías, como ocurren en las relaciones de negocio a negocio o de negocio a cliente y en las operaciones de alto nivel de gestión de planta. Esta tesis propone una visión más flexible del concepto de holón, permitiendo que se sitúe en un espectro más amplio de niveles de inteligencia, y defiende que sea mejor implementar los holones de negocio como servicios, componentes software que pueden ser reutilizados a través de tecnologías estándar desde cualquier parte de la organización. Estos servicios suelen organizarse como catálogos coherentes, conocidos como Arquitecturas Orientadas a Servicios (‘Service Oriented Architectures’ o SOA). Una iniciativa SOA exitosa puede reportar importantes beneficios, pero no es una tarea trivial. Por este motivo, se han propuesto muchas metodologías SOA en la literatura, pero ninguna de ellas cubre explícitamente la necesidad de probar los servicios. Considerando que la meta de las SOA es incrementar la reutilización del software en la organización, es una carencia importante: tener servicios de alta calidad es crucial para una SOA exitosa. Por este motivo, el objetivo principal de la presente Tesis es definir una metodología extendida que ayude a los usuarios a probar los servicios que implementan a sus holones de negocio. Tras considerar las opciones disponibles, se tomó la metodología dirigida por modelos SODM como punto de partida y se reescribió en su mayor parte con el framework Epsilon de código abierto, permitiendo a los usuarios que modelen su conocimiento parcial sobre el rendimiento esperado de los servicios. Este conocimiento parcial es aprovechado por varios nuevos algoritmos de inferencia de requisitos de rendimiento, que extraen los requisitos específicos de cada servicio. Aunque el algoritmo de inferencia de peticiones por segundo es sencillo, el algoritmo de inferencia de tiempos límite pasó por numerosas revisiones hasta obtener el nivel deseado de funcionalidad y rendimiento. Tras una primera formulación basada en programación lineal, se reemplazó con un algoritmo sencillo ad-hoc que recorría el grafo y después con un algoritmo incremental mucho más rápido y avanzado. El algoritmo incremental produce resultados equivalentes y tarda mucho menos, incluso con modelos grandes. Para sacar más partidos de los modelos, esta Tesis también propone un enfoque general para generar artefactos de prueba para múltiples tecnologías a partir de los modelos anotados por los algoritmos. Para evaluar la viabilidad de este enfoque, se implementó para dos posibles usos: reutilizar pruebas unitarias escritas en Java como pruebas de rendimiento, y generar proyectos completos de prueba de rendimiento usando el framework The Grinder para cualquier Servicio Web que esté descrito usando el estándar Web Services Description Language. La metodología completa es finalmente aplicada con éxito a un caso de estudio basado en un área de fabricación de losas cerámicas rectificadas de un grupo de empresas español. En este caso de estudio se parte de una descripción de alto nivel del negocio y se termina con la implementación de parte de uno de los holones y la generación de pruebas de rendimiento para uno de sus Servicios Web. Con su soporte para tanto diseñar como implementar pruebas de rendimiento de los servicios, se puede concluir que SODM+T ayuda a que los usuarios tengan una mayor confianza en sus implementaciones de los holones de negocio observados en sus empresas

Uma metodologia para integração CAD/CAPP/CAM voltada para manufatura remota de peças rotacionais baseada na internet

Tese [doutorado) - Universidade Federal de Santa Catarina, Centro Tecnológico. Programa de Pós-graduação em Engenharia MecânicaEsta tese de doutorado apresenta uma metodologia para integração CAD/CAPP/CAM voltada para manufatura remota de peças rotacionais via Internet, em especial os protocolos associados à World Wide Web, bem como a implementação de um sistema computacional baseado na arquitetura proposta, que permitiu a validação da metodologia concebida. Esta metodologia, denominada WebMachining (http://WebMachining.AlvaresTech.com), descreve uma arquitetura para implementação do sistema integrado CAD/CAPP/CAM via Web, definindo um arcabouço para um sistema integrado CAD/CAPP/CAM via Internet

Modelling information flow for organisations delivering microsystems technology

Motivated by recent growth and applications of microsystems technology (MST), companies within the MST domain are beginning to explore avenues for understanding, maintaining and improving information flow, within their organisations and to/from customers, with a view to enhancing delivery performance. Delivery for organisations is the flow of goods from sellers to buyers and a classic approach to understanding information flow is via the use of modelling techniques. Cont/d

Modelling business processes with links to ISO 9001

Merged with duplicate record 10026.1/795 on 14.02.2017 by CS (TIS)This work in the domain of quality management and business process design looks at how the requirements of the ISO 9001 standard for quality management systems are designed and implemented in business. It is the aim of the research reported in this thesis to support manufacturing companies when modelling a Fulfil Order Process by identifying the links to the ISO 9001 quality standard and highlighting potential impact from any changes in the process or the standard during a redesign project. It does so by presenting a modelling technique, named IDEF9000, which will enable companies to take a systemic perspective of a Fulfil Order Process identifying all relevant links to ISO 9001. A research strategy based around the experiences of companies when designing business processes with links to ISO 9001 was adopted. In-depth case studies carried out by the author showed that simply documenting what an organisation does to satisfy the various elements of ISO 9001 is still one of the most common approaches adopted. This results in a process-oriented character only at the documentation stage. It is the result of limited guidance on how to integrate the requirements of ISO 900 I in business processes. The work proceeded by exploring the domains of business processes, the use of systems thinking to explain business processes and the relevance of ISO 9001 requirements from a process-based viewpoint. A set of criteria was developed to identify activities, information and other flows controlled by ISO 9001 to design a Fulfil Order Process in a manufacturing company. This provided the context for the development of the modelling technique IDEF9000, which is an enhanced version of IDEFo, and its validation by review and by use in two manufacturing companies. The originality of this work lies in the identification and emphasis by the author of the need to take a systemic view of business processes when designing or redesigning a process-based ISO 9001 quality management system. Also, criteria for a technique to address the modelling of a Fulfil Order Process were identified. Furthermore this contribution to knowledge includes the identification of links between ISO 9001 requirements and a holistic Fulfil Order Process. This led to the development of further criteria for modelling such a business process showing the links to ISO 9001. IDEF9000 represents an improved modelling approach that fulfils the identified criteria and permits the systemic design or redesign of a Fulfil Order Process while establishing the links controlled by the ISO 9001 quality standard