A Hybrid Approach to the Sentiment Analysis Problem at the Sentence Level

The file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.The objective of this article is to present a hybrid approach to the Sentiment Analysis problem at the sentence level. This new method uses natural language processing (NLP) essential techniques, a sentiment lexicon enhanced with the assistance of SentiWordNet, and fuzzy sets to estimate the semantic orientation polarity and its intensity for sentences, which provides a foundation for computing with sentiments. The proposed hybrid method is applied to three different data-sets and the results achieved are compared to those obtained using Naïve Bayes and Maximum Entropy techniques. It is demonstrated that the presented hybrid approach is more accurate and precise than both Naïve Bayes and Maximum Entropy techniques, when the latter are utilised in isolation. In addition, it is shown that when applied to datasets containing snippets, the proposed method performs similarly to state of the art techniques

A fuzzy approach to text classification with two-stage training for ambiguous instances

Sentiment analysis is a very popular application area of text mining and machine learning. The popular methods include Support Vector Machine, Naive Bayes, Decision Trees and Deep Neural Networks. However, these methods generally belong to discriminative learning, which aims to distinguish one class from others with a clear-cut outcome, under the presence of ground truth. In the context of text classification, instances are naturally fuzzy (can be multi-labeled in some application areas) and thus are not considered clear-cut, especially given the fact that labels assigned to sentiment in text represent an agreed level of subjective opinion for multiple human annotators rather than indisputable ground truth. This has motivated researchers to develop fuzzy methods, which typically train classifiers through generative learning, i.e. a fuzzy classifier is used to measure the degree to which an instance belongs to each class. Traditional fuzzy methods typically involve generation of a single fuzzy classifier and employ a fixed rule of defuzzification outputting the class with the maximum membership degree. The use of a single fuzzy classifier with the above fixed rule of defuzzification is likely to get the classifier encountering the text ambiguity situation on sentiment data, i.e. an instance may obtain equal membership degrees to both the positive and negative classes. In this paper, we focus on cyberhate classification, since the spread of hate speech via social media can have disruptive impacts on social cohesion and lead to regional and community tensions. Automatic detection of cyberhate has thus become a priority research area. In particular, we propose a modified fuzzy approach with two stage training for dealing with text ambiguity and classifying four types of hate speech, namely: religion, race, disability and sexual orientation - and compare its performance with those popular methods as well as some existing fuzzy approaches, while the features are prepared through the Bag-of-Words and Word Embedding feature extraction methods alongside the correlation based feature subset selection method. The experimental results show that the proposed fuzzy method outperforms the other methods in most cases

A finder and representation system for knowledge carriers based on granular computing

In one of his publications Aristotle states ”All human beings by their nature desire to know” [Kraut 1991]. This desire is initiated the day we are born and accompanies us for the rest of our life. While at a young age our parents serve as one of the principle sources for knowledge, this changes over the course of time. Technological advances and particularly the introduction of the Internet, have given us new possibilities to share and access knowledge from almost anywhere at any given time. Being able to access and share large collections of written down knowledge is only one part of the equation. Just as important is the internalization of it, which in many cases can prove to be difficult to accomplish. Hence, being able to request assistance from someone who holds the necessary knowledge is of great importance, as it can positively stimulate the internalization procedure. However, digitalization does not only provide a larger pool of knowledge sources to choose from but also more people that can be potentially activated, in a bid to receive personalized assistance with a given problem statement or question. While this is beneficial, it imposes the issue that it is hard to keep track of who knows what. For this task so-called Expert Finder Systems have been introduced, which are designed to identify and suggest the most suited candidates to provide assistance. Throughout this Ph.D. thesis a novel type of Expert Finder System will be introduced that is capable of capturing the knowledge users within a community hold, from explicit and implicit data sources. This is accomplished with the use of granular computing, natural language processing and a set of metrics that have been introduced to measure and compare the suitability of candidates. Furthermore, are the knowledge requirements of a problem statement or question being assessed, in order to ensure that only the most suited candidates are being recommended to provide assistance

Proceedings of the 1st Doctoral Consortium at the European Conference on Artificial Intelligence (DC-ECAI 2020)

1st Doctoral Consortium at the European Conference on Artificial Intelligence (DC-ECAI 2020), 29-30 August, 2020 Santiago de Compostela, SpainThe DC-ECAI 2020 provides a unique opportunity for PhD students, who are close to finishing their doctorate research, to interact with experienced researchers in the field. Senior members of the community are assigned as mentors for each group of students based on the student’s research or similarity of research interests. The DC-ECAI 2020, which is held virtually this year, allows students from all over the world to present their research and discuss their ongoing research and career plans with their mentor, to do networking with other participants, and to receive training and mentoring about career planning and career option

A review of natural language processing in contact centre automation

Contact centres have been highly valued by organizations for a long time. However, the COVID-19 pandemic has highlighted their critical importance in ensuring business continuity, economic activity, and quality customer support. The pandemic has led to an increase in customer inquiries related to payment extensions, cancellations, and stock inquiries, each with varying degrees of urgency. To address this challenge, organizations have taken the opportunity to re-evaluate the function of contact centres and explore innovative solutions. Next-generation platforms that incorporate machine learning techniques and natural language processing, such as self-service voice portals and chatbots, are being implemented to enhance customer service. These platforms offer robust features that equip customer agents with the necessary tools to provide exceptional customer support. Through an extensive review of existing literature, this paper aims to uncover research gaps and explore the advantages of transitioning to a contact centre that utilizes natural language solutions as the norm. Additionally, we will examine the major challenges faced by contact centre organizations and offer reco

A Hybrid Approach to the Sentiment Analysis Problem at the Sentence Level

This doctoral thesis deals with a number of challenges related to investigating and devising solutions to the Sentiment Analysis Problem, a subset of the discipline known as Natural Language Processing (NLP), following a path that differs from the most common approaches currently in-use. The majority of the research and applications building in Sentiment Analysis (SA) / Opinion Mining (OM) have been conducted and developed using Supervised Machine Learning techniques. It is our intention to prove that a hybrid approach merging fuzzy sets, a solid sentiment lexicon, traditional NLP techniques and aggregation methods will have the effect of compounding the power of all the positive aspects of these tools. In this thesis we will prove three main aspects, namely: 1. That a Hybrid Classification Model based on the techniques mentioned in the previous paragraphs will be capable of: (a) performing same or better than established Supervised Machine Learning techniques -namely, Naïve Bayes and Maximum Entropy (ME)- when the latter are utilised respectively as the only classification methods being applied, when calculating subjectivity polarity, and (b) computing the intensity of the polarity previously estimated. 2. That cross-ratio uninorms can be used to effectively fuse the classification outputs of several algorithms producing a compensatory effect. 3. That the Induced Ordered Weighted Averaging (IOWA) operator is a very good choice to model the opinion of the majority (consensus) when the outputs of a number of classification methods are combined together. For academic and experimental purposes we have built the proposed methods and associated prototypes in an iterative fashion: Step 1: we start with the so-called Hybrid Standard Classification (HSC) method, responsible for subjectivity polarity determination. Step 2: then, we have continued with the Hybrid Advanced Classification (HAC) method that computes the polarity intensity of opinions/sentiments. Step 3: in closing, we present two methods that produce a semantic-specific aggregation of two or more classification methods, as a complement to the HSC/HAC methods when the latter cannot generate a classification value or when we are looking for an aggregation that implies consensus, respectively: *the Hybrid Advanced Classification with Aggregation by Cross-ratio Uninorm (HACACU) method

Grammatical Functions and Possibilistic Reasoning for the Extraction and Representation of Semantic Knowledge in Text Documents

This study seeks to explore and develop innovative methods for the extraction of semantic knowledge from unlabelled written English documents and the representation of this knowledge using a formal mathematical expression to facilitate its use in practical applications. The first method developed in this research focuses on semantic information extraction. To perform this task, the study introduces a natural language processing (NLP) method designed to extract information-rich keywords from English sentences. The method involves initially learning a set of rules that guide the extraction of keywords from parts of sentences. Once this learning stage is completed, the method can be used to extract the keywords from complete sentences by pairing these sentences to the most similar sequence of rules. The key innovation in this method is the use of a part-of-speech hierarchy. By raising words to increasingly general grammatical categories in this hierarchy, the system can compare rules, compute the degree of similarity between them, and learn new rules. The second method developed in this study addresses the problem of knowledge representation. This method processes triplets of keywords through several successive steps to represent information contained in the triplets using possibility distributions. These distributions represent the possibility of a topic given a particular triplet of keywords. Using this methodology, the information contained in the natural language triplets can be quantified and represented in a mathematical format, which can be easily used in a number of applications, such as document classifiers. In further extensions to the research, a theoretical justification and mathematical development for both methods are provided, and examples are given to illustrate these notions. Sample applications are also developed based on these methods, and the experimental results generated through these implementations are expounded and thoroughly analyzed to confirm that the methods are reliable in practice

Fuzzy Techniques for Decision Making 2018

Zadeh's fuzzy set theory incorporates the impreciseness of data and evaluations, by imputting the degrees by which each object belongs to a set. Its success fostered theories that codify the subjectivity, uncertainty, imprecision, or roughness of the evaluations. Their rationale is to produce new flexible methodologies in order to model a variety of concrete decision problems more realistically. This Special Issue garners contributions addressing novel tools, techniques and methodologies for decision making (inclusive of both individual and group, single- or multi-criteria decision making) in the context of these theories. It contains 38 research articles that contribute to a variety of setups that combine fuzziness, hesitancy, roughness, covering sets, and linguistic approaches. Their ranges vary from fundamental or technical to applied approaches

Gaining Insight into Determinants of Physical Activity using Bayesian Network Learning

Contains fulltext : 228326pre.pdf (preprint version ) (Open Access) Contains fulltext : 228326pub.pdf (publisher's version ) (Open Access)BNAIC/BeneLearn 202