EDI and intelligent agents integration to manage food chains

Electronic Data Interchange (EDI) is a type of inter-organizational information system, which permits the automatic and structured communication of data between organizations. Although EDI is used for internal communication, its main application is in facilitating closer collaboration between organizational entities, e.g. suppliers, credit institutions, and transportation carriers. This study illustrates how agent technology can be used to solve real food supply chain inefficiencies and optimise the logistics network. For instance, we explain how agribusiness companies can use agent technology in association with EDI to collect data from retailers, group them into meaningful categories, and then perform different functions. As a result, the distribution chain can be managed more efficiently. Intelligent agents also make available timely data to inventory management resulting in reducing stocks and tied capital. Intelligent agents are adoptive to changes so they are valuable in a dynamic environment where new products or partners have entered into the supply chain. This flexibility gives agent technology a relative advantage which, for pioneer companies, can be a competitive advantage. The study concludes with recommendations and directions for further research

Agent-based models of social behaviour and communication in evacuations:A systematic review

Most modern agent-based evacuation models involve interactions between evacuees. However, the assumed reasons for interactions and portrayal of them may be overly simple. Research from social psychology suggests that people interact and communicate with one another when evacuating and evacuee response is impacted by the way information is communicated. Thus, we conducted a systematic review of agent-based evacuation models to identify 1) how social interactions and communication approaches between agents are simulated, and 2) what key variables related to evacuation are addressed in these models. We searched Web of Science and ScienceDirect to identify articles that simulated information exchange between agents during evacuations, and social behaviour during evacuations. From the final 70 included articles, we categorised eight types of social interaction that increased in social complexity from collision avoidance to social influence based on strength of social connections with other agents. In the 17 models which simulated communication, we categorised four ways that agents communicate information: spatially through information trails or radii around agents, via social networks and via external communication. Finally, the variables either manipulated or measured in the models were categorised into the following groups: environmental condition, personal attributes of the agents, procedure, and source of information. We discuss promising directions for agent-based evacuation models to capture the effects of communication and group dynamics on evacuee behaviour. Moreover, we demonstrate how communication and group dynamics may impact the variables commonly used in agent-based evacuation models

Agent-based models of social behaviour and communication in evacuations: A systematic review

Most modern agent-based evacuation models involve interactions between evacuees. However, the assumed reasons for interactions and portrayal of them may be overly simple. Research from social psychology suggests that people interact and communicate with one another when evacuating and evacuee response is impacted by the way information is communicated. Thus, we conducted a systematic review of agent-based evacuation models to identify 1) how social interactions and communication approaches between agents are simulated, and 2) what key variables related to evacuation are addressed in these models. We searched Web of Science and ScienceDirect to identify articles that simulated information exchange between agents during evacuations, and social behaviour during evacuations. From the final 70 included articles, we categorised eight types of social interaction that increased in social complexity from collision avoidance to social influence based on strength of social connections with other agents. In the 17 models which simulated communication, we categorised four ways that agents communicate information: spatially through information trails or radii around agents, via social networks and via external communication. Finally, the variables either manipulated or measured in the models were categorised into the following groups: environmental condition, personal attributes of the agents, procedure, and source of information. We discuss promising directions for agent-based evacuation models to capture the effects of communication and group dynamics on evacuee behaviour. Moreover, we demonstrate how communication and group dynamics may impact the variables commonly used in agent-based evacuation models.Comment: Pre-print submitted to Safety Science special issue following the 2023 Pedestrian and Evacuation Dynamics conferenc

SamenMarkt®, a Proposal for Restoring Trust in the Horticultural Fresh Food Market by Using Multi-Agent System Technology

In the horticultural fresh food supply chain network in the Netherlands, a crisis is emerging. The market is out of balance and many growers are facing bankruptcy, in the period of 2011–2013, 50% of the growers were not able to pay interest and redemption. Trust between participants in the supply chain network has decreased. This chapter presents the currently not established and identifies design requirements for new systems to address this challenge and provide directions for possible improvement. As a result, this chapter introduces the concept of SamenMarkt®, a participatory system in which multi-agent system technology enables distributed price negotiation, distribution and communication between producers, retailers and consumers. A SWOT analysis of the concept of SamenMarkt® is provided together with a research and development plan in which simulation and emulation create the basis for stakeholder- and participant involvement in the design process of a distributed digital market place. Further research aims to study how SamenMarkt® can provide a solution space for the emerging global food crises. At present, we are using agent-based modelling to simulate the present market and scenarios. The next step will be to build the actual agent-based platform for real-time negotiations and business intelligence

A Low-Cost Experimental Testbed for Multi-Agent System Coordination Control

A multi-agent system can be defined as a coordinated network of mobile, physical agents that execute complex tasks beyond their individual capabilities. Observations of biological multi-agent systems in nature reveal that these ``super-organisms” accomplish large scale tasks by leveraging the inherent advantages of a coordinated group. With this in mind, such systems have the potential to positively impact a wide variety of engineering applications (e.g. surveillance, self-driving cars, and mobile sensor networks). The current state of research in the area of multi-agent systems is quickly evolving from the theoretical development of coordination control algorithms and their computer simulations to experimental validations on proof-of-concept testbeds using small-scale mobile robotic platforms. An in-house testbed would allow for rapid prototyping and validation of control algorithms, and potentially lead to new research directions spawned by experimentally-observed issues. To this end, a custom experimental testbed, TIGER Square, has been designed, developed, built, and tested at Louisiana State University. In this work, the completed design and test results for a centralized testbed is presented. That is, the individual robots follow an overarching control entity and are reliant on a global structure, such as a central processing computer. As part of the validation process, a series of formation control experiments were executed to assess the performance of the testbed. In order to eliminate single-point failures, a multi-agent system must be fully decentralized or distributed. This means that the responsibilities of processing, localization, and communication are distributed to each agent. Therefore, this work concludes with the introduction of a prototype localization module that will be integrated into the existing centralized testbed. This initial step allows for the future decentralization of TIGER Square and opens the path to achieve a fully capable multi-agent system testbed

How Helpdesk Agents Help Clients

Helpdesks are an important channel for supporting users of technical products and software. This study analyses some phenomena in telephone helpdesk calls, using conversational analysis as a methodological and theoretical framework. Helpdesk calls are characterized by the common goal of the helpdesk agent and the client to understand and solve the client's problem with a particular technical device or with computer software. Both parties cooperate in a complex manner to define and diagnose the problem, and to solve it. The paper identifies the typical structure of a helpdesk call and describes a number of strategies that the participants use to make the call successful