Cross-lingual Argumentation Mining: Machine Translation (and a bit of Projection) is All You Need!

Argumentation mining (AM) requires the identification of complex discourse structures and has lately been applied with success monolingually. In this work, we show that the existing resources are, however, not adequate for assessing cross-lingual AM, due to their heterogeneity or lack of complexity. We therefore create suitable parallel corpora by (human and machine) translating a popular AM dataset consisting of persuasive student essays into German, French, Spanish, and Chinese. We then compare (i) annotation projection and (ii) bilingual word embeddings based direct transfer strategies for cross-lingual AM, finding that the former performs considerably better and almost eliminates the loss from cross-lingual transfer. Moreover, we find that annotation projection works equally well when using either costly human or cheap machine translations. Our code and data are available at \url{http://github.com/UKPLab/coling2018-xling_argument_mining}.Comment: Accepted at Coling 201

Productivity Measurement of Call Centre Agents using a Multimodal Classification Approach

Call centre channels play a cornerstone role in business communications and transactions, especially in challenging business situations. Operations’ efficiency, service quality, and resource productivity are core aspects of call centres’ competitive advantage in rapid market competition. Performance evaluation in call centres is challenging due to human subjective evaluation, manual assortment to massive calls, and inequality in evaluations because of different raters. These challenges impact these operations' efficiency and lead to frustrated customers. This study aims to automate performance evaluation in call centres using various deep learning approaches. Calls recorded in a call centre are modelled and classified into high- or low-performance evaluations categorised as productive or nonproductive calls. The proposed conceptual model considers a deep learning network approach to model the recorded calls as text and speech. It is based on the following: 1) focus on the technical part of agent performance, 2) objective evaluation of the corpus, 3) extension of features for both text and speech, and 4) combination of the best accuracy from text and speech data using a multimodal structure. Accordingly, the diarisation algorithm extracts that part of the call where the agent is talking from which the customer is doing so. Manual annotation is also necessary to divide the modelling corpus into productive and nonproductive (supervised training). Krippendorff’s alpha was applied to avoid subjectivity in the manual annotation. Arabic speech recognition is then developed to transcribe the speech into text. The text features are the words embedded using the embedding layer. The speech features make several attempts to use the Mel Frequency Cepstral Coefficient (MFCC) upgraded with Low-Level Descriptors (LLD) to improve classification accuracy. The data modelling architectures for speech and text are based on CNNs, BiLSTMs, and the attention layer. The multimodal approach follows the generated models to improve performance accuracy by concatenating the text and speech models using the joint representation methodology. The main contributions of this thesis are: • Developing an Arabic Speech recognition method for automatic transcription of speech into text. • Drawing several DNN architectures to improve performance evaluation using speech features based on MFCC and LLD. • Developing a Max Weight Similarity (MWS) function to outperform the SoftMax function used in the attention layer. • Proposing a multimodal approach for combining the text and speech models for best performance evaluation

State of the art document clustering algorithms based on semantic similarity

The constant success of the Internet made the number of text documents in electronic forms increases hugely. The techniques to group these documents into meaningful clusters are becoming critical missions. The traditional clustering method was based on statistical features, and the clustering was done using a syntactic notion rather than semantically. However, these techniques resulted in un-similar data gathered in the same group due to polysemy and synonymy problems. The important solution to this issue is to document clustering based on semantic similarity, in which the documents are grouped according to the meaning and not keywords. In this research, eighty papers that use semantic similarity in different fields have been reviewed; forty of them that are using semantic similarity based on document clustering in seven recent years have been selected for a deep study, published between the years 2014 to 2020. A comprehensive literature review for all the selected papers is stated. Detailed research and comparison regarding their clustering algorithms, utilized tools, and methods of evaluation are given. This helps in the implementation and evaluation of the clustering of documents. The exposed research is used in the same direction when preparing the proposed research. Finally, an intensive discussion comparing the works is presented, and the result of our research is shown in figures