Auditory interfaces: Using sound to improve the HSL metro ticketing interface for the visually impaired

Around 252 million trips by public transport are taken in Helsinki every year, and about 122 million passengers travel by Helsinki City Transport (tram, metro and ferry) in and around Finland's capitol. Given these numbers, it is important that the system be as wholly efficient, inclusive, and as easy to use as possible. In my master's thesis, I examine Helsinki Region Transport's ticketing and information system. I pay special attention to their new touch screen card readers, framing them in the context of increasing usability and accessibility through the use of sound design. I look at what design decisions have been made and compare these with a variety of available technology that exists today, as well as what solutions are being used in other cities. Throughout my research, I've placed an emphasis on sonic cues and sound design, as this is my area of study. Everything is assessed against the requirements and perspective of Helsinki's public transportation end users who are blind and visually impaired. I have used desk research, field research, user testing and stakeholder interviews in my methodology. I have put forth suggestions on how to improve the current system, taking into account the learnings from my research. I have looked at key points around people with disabilities and how sound can be used to improve accessibility and general functionality for all. I also hope to share this thesis with HSL and HKL, whom may use it to inform future optimization of their systems

Uncovering factors influencing railway passenger experiences through love and breakup declarations

While existing approaches for assessing passenger experience are often limited to surveys of customer satisfaction, societal and technological challenges push the railway industry to adopt a user-centric approach to the design of their service. We used the love and breakup method in a study involving N = 53 passengers making a declaration to their railway company to collect qualitative feedback on the passenger experience. The method allowed to gather personal, emotional, and contextual insights into passengers’ experiences that can inform the transportation service design process. We describe 21 factors and 8 needs influencing the passenger experience, thereby consolidating and deepening prior work in the railway context. Using the lens of user experience theories, we argue that the service should be assessed against fulfilling these needs, which can act as guiding principles regarding service improvement. The study also presents valuable insights into the love and breakup method to explore service experiences

Passenger Flows in Underground Railway Stations and Platforms, MTI Report 12-43

Urban rail systems are designed to carry large volumes of people into and out of major activity centers. As a result, the stations at these major activity centers are often crowded with boarding and alighting passengers, resulting in passenger inconvenience, delays, and at times danger. This study examines the planning and analysis of station passenger queuing and flows to offer rail transit station designers and transit system operators guidance on how to best accommodate and manage their rail passengers. The objectives of the study are to: 1) Understand the particular infrastructural, operational, behavioral, and spatial factors that affect and may constrain passenger queuing and flows in different types of rail transit stations; 2) Identify, compare, and evaluate practices for efficient, expedient, and safe passenger flows in different types of station environments and during typical (rush hour) and atypical (evacuations, station maintenance/ refurbishment) situations; and 3) Compile short-, medium-, and long-term recommendations for optimizing passenger flows in different station environments

Designing and Operating Safe and Secure Transit Systems: Assessing Current Practices in the United States and Abroad, MTI Report 04-05

Public transit systems around the world have for decades served as a principal venue for terrorist acts. Today, transit security is widely viewed as an important public policy issue and is a high priority at most large transit systems and at smaller systems operating in large metropolitan areas. Research on transit security in the United States has mushroomed since 9/11; this study is part of that new wave of research. This study contributes to our understanding of transit security by (1) reviewing and synthesizing nearly all previously published research on transit terrorism; (2) conducting detailed case studies of transit systems in London, Madrid, New York, Paris, Tokyo, and Washington, D.C.; (3) interviewing federal officials here in the United States responsible for overseeing transit security and transit industry representatives both here and abroad to learn about efforts to coordinate and finance transit security planning; and (4) surveying 113 of the largest transit operators in the United States. Our major findings include: (1) the threat of transit terrorism is probably not universal—most major attacks in the developed world have been on the largest systems in the largest cities; (2) this asymmetry of risk does not square with fiscal politics that seek to spread security funding among many jurisdictions; (3) transit managers are struggling to balance the costs and (uncertain) benefits of increased security against the costs and (certain) benefits of attracting passengers; (4) coordination and cooperation between security and transit agencies is improving, but far from complete; (5) enlisting passengers in surveillance has benefits, but fearful passengers may stop using public transit; (6) the role of crime prevention through environmental design in security planning is waxing; and (7) given the uncertain effectiveness of antitransit terrorism efforts, the most tangible benefits of increased attention to and spending on transit security may be a reduction in transit-related person and property crimes

Promoting Intermodal Connectivity at California’s High Speed Rail Stations

High-speed rail (HSR) has emerged as one of the most revolutionary and transformative transportation technologies, having a profound impact on urban-regional accessibility and inter-city travel across Europe, Japan, and more recently China and other Asian countries. One of HSR’s biggest advantages over air travel is that it offers passengers a one-seat ride into the center of major cities, eliminating time-consuming airport transfers and wait times, and providing ample opportunities for intermodal transfers at these locales. Thus, HSR passengers are typically able to arrive at stations that are only a short walk away from central business districts and major tourist attractions, without experiencing any of the stress that car drivers often experience in negotiating such highly congested environments. Such an approach requires a high level of coordination and planning of the infrastructural and spatial aspects of the HSR service, and a high degree of intermodal connectivity. But what key elements can help the US high-speed rail system blend successfully with other existing rail and transit services? That question is critically important now that high-speed rail is under construction in California. The study seeks to understand the requirements for high levels of connectivity and spatial and operational integration of HSR stations and offer recommendations for seamless, and convenient integrated service in California intercity rail/HSR stations. The study draws data from a review of the literature on the connectivity, intermodality, and spatial and operational integration of transit systems; a survey of 26 high-speed rail experts from six different European countries; and an in-depth look of the German and Spanish HSR systems and some of their stations, which are deemed as exemplary models of station connectivity. The study offers recommendations on how to enhance both the spatial and the operational connectivity of high-speed rail systems giving emphasis on four spatial zones: the station, the station neighborhood, the municipality at large, and the region

Mobility Design

Climate change and the scarcity of resources, but also the steadily increasing amount of traffic, make it indispensable to develop new solutions for environmentally friendly and people-friendly mobility. With the expansion of digital information systems, we will in future be able to easily combine different modes of transport according to our needs. These developments are a great challenge for the design of different mobility spaces. While the focus in Volume 1 was on practice, Volume 2 now brings together research from the fields of design, architecture, urban planning, geography, social science, transport planning, psychology and communication technology. The current discussion about the traffic turnaround is expanded to include the perspective of user-centred mobility design

Intelligent transport systems as generators of built form: towards the design of a transport interchange in Harare, Zimbabwe.

Master’s degree. University of KwaZulu-Natal, Durban.Rapid urbanisation in the last century resulted in a more urban population although some countries and continents still have higher rural population. It is estimated that by the year 2050 more than 75% of the world‟s population will be living in urban areas (WB, 2013; OECD, 2015). Most of this increase in global urbanisation is forecast to take place in the emerging, developing and less developed, or third world Africa, Asia and South America (Pojani & Stead, 2015). Transport plays a critically important role within urban areas in ensuring that urban dwellers gain access to resources and socioeconomic opportunities. The transport systems in most urbanized and urbanizing areas of developing nations are largely unsustainable and cause numerous problems that directly affect the quality of social, economic and environmental urban systems. With limited access to financial capital and strong institutional structures these nations struggle to develop their urban infrastructures to keep up with the increasing human populations and demands of safe, reliable and sustainable transportation services. The information and communications technology (ICT) sector has recorded unprecedented growth in Africa over the last decade. In Zimbabwe, for example, telecommunications technology, in the form of an electronic mobile payment system, has enabled the sustainable growth of the informal economy by creating a cashless society. The system has enabled the poorest of citizens access to financial and credit facilities and helped them start up and run profitable small businesses (www.econetwireless.com). It provided a sustainable solution for managing the financial crisis in the country. With more than 75% of the population now owning mobile telephones and wireless devices technologies like the payment systems can be used to improve other sectors of the economy currently under stress and strain. This research study intends to investigate the use of advanced transport systems and technologies in improving transport in the major urban centers of Zimbabwe. The study will investigate intelligent transport systems as tools of improving urban transport and how their operational and functional requirements can be used by design professional to create sustainable and meaningful urban built form

Gateway to a city: a transport interchange in Vereeniging

Thesis is submitted in partial fulfilment for the degree of Master of Architecture (Professional) to the Faculty of Engineering and the Built Environment, School of Architecture and Planning at the University of the Witwatersrand, Johannesburg, 2017This research report is an exploration of the public arena of a transport interchange in Vereeniging’s urban centre, and the opportunities created within a zone where many people of different backgrounds converge and interact. Therefore the document looks at various forms of transport converging on a single node and how best to integrate these into a single zone where all can feed off one another and enhance the experience within the public transport realm itself. The divisions of race, class & income cannot be wished away in Vereeniging, therefore the urban context of the inner city needs to be addressed (this indirectly affects the mindsets of the city’s inhabitants). The local informal economy, mini-bus taxi industry, bus services and rail have each appropriated responses to overcome the obstacles of segregation. The entrenched presence of the local informal economy and mini-bus taxi industry and its legal conflict with formal urban systems further fuels their independence. This still young newly found independence can mature in an urban intervention in which new rules of engagement are charted and a new tradition in the built environment begins. Therefore a gateway is a metaphor for the integration of public transport modes into a point of convergence at an urban movement node. It is also here at the threshold of this gateway, in and out of the city, that trade is best exploited and social engagements have the highest potential. It is not about erasing but rather reassembling a viable urban future, through learning from and working within the given conditionsXL201