Recommending Learning Algorithms and Their Associated Hyperparameters

The success of machine learning on a given task dependson, among other things, which learning algorithm is selected and its associated hyperparameters. Selecting an appropriate learning algorithm and setting its hyperparameters for a given data set can be a challenging task, especially for users who are not experts in machine learning. Previous work has examined using meta-features to predict which learning algorithm and hyperparameters should be used. However, choosing a set of meta-features that are predictive of algorithm performance is difficult. Here, we propose to apply collaborative filtering techniques to learning algorithm and hyperparameter selection, and find that doing so avoids determining which meta-features to use and outperforms traditional meta-learning approaches in many cases.Comment: Short paper--2 pages, 2 table

Outfit Recommender System

The online apparel retail market size in the United States is worth about seventy-two billion US dollars. Recommendation systems on retail websites generate a lot of this revenue. Thus, improving recommendation systems can increase their revenue. Traditional recommendations for clothes consisted of lexical methods. However, visual-based recommendations have gained popularity over the past few years. This involves processing a multitude of images using different image processing techniques. In order to handle such a vast quantity of images, deep neural networks have been used extensively. With the help of fast Graphics Processing Units, these networks provide results which are extremely accurate, within a small amount of time. However, there are still ways in which recommendations for clothes can be improved. We propose an event-based clothing recommendation system which uses object detection. We train a model to identify nine events/scenarios that a user might attend: White Wedding, Indian Wedding, Conference, Funeral, Red Carpet, Pool Party, Birthday, Graduation and Workout. We train another model to detect clothes out of fifty-three categories of clothes worn at the event. Object detection gives a mAP of 84.01. Nearest neighbors of the clothes detected are recommended to the user

COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks

For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed and reliability of customer support for end users through automated ticket classification and answers selection for support representatives. Two machine learning and natural language processing techniques are demonstrated: one relying on feature engineering (COTA v1) and the other exploiting raw signals through deep learning architectures (COTA v2). COTA v1 employs a new approach that converts the multi-classification task into a ranking problem, demonstrating significantly better performance in the case of thousands of classes. For COTA v2, we propose an Encoder-Combiner-Decoder, a novel deep learning architecture that allows for heterogeneous input and output feature types and injection of prior knowledge through network architecture choices. This paper compares these models and their variants on the task of ticket classification and answer selection, showing model COTA v2 outperforms COTA v1, and analyzes their inner workings and shortcomings. Finally, an A/B test is conducted in a production setting validating the real-world impact of COTA in reducing issue resolution time by 10 percent without reducing customer satisfaction