Understanding user experience of mobile video: Framework, measurement, and optimization

Since users have become the focus of product/service design in last decade, the term User eXperience (UX) has been frequently used in the field of Human-Computer-Interaction (HCI). Research on UX facilitates a better understanding of the various aspects of the user’s interaction with the product or service. Mobile video, as a new and promising service and research field, has attracted great attention. Due to the significance of UX in the success of mobile video (Jordan, 2002), many researchers have centered on this area, examining users’ expectations, motivations, requirements, and usage context. As a result, many influencing factors have been explored (Buchinger, Kriglstein, Brandt & Hlavacs, 2011; Buchinger, Kriglstein & Hlavacs, 2009). However, a general framework for specific mobile video service is lacking for structuring such a great number of factors. To measure user experience of multimedia services such as mobile video, quality of experience (QoE) has recently become a prominent concept. In contrast to the traditionally used concept quality of service (QoS), QoE not only involves objectively measuring the delivered service but also takes into account user’s needs and desires when using the service, emphasizing the user’s overall acceptability on the service. Many QoE metrics are able to estimate the user perceived quality or acceptability of mobile video, but may be not enough accurate for the overall UX prediction due to the complexity of UX. Only a few frameworks of QoE have addressed more aspects of UX for mobile multimedia applications but need be transformed into practical measures. The challenge of optimizing UX remains adaptations to the resource constrains (e.g., network conditions, mobile device capabilities, and heterogeneous usage contexts) as well as meeting complicated user requirements (e.g., usage purposes and personal preferences). In this chapter, we investigate the existing important UX frameworks, compare their similarities and discuss some important features that fit in the mobile video service. Based on the previous research, we propose a simple UX framework for mobile video application by mapping a variety of influencing factors of UX upon a typical mobile video delivery system. Each component and its factors are explored with comprehensive literature reviews. The proposed framework may benefit in user-centred design of mobile video through taking a complete consideration of UX influences and in improvement of mobile videoservice quality by adjusting the values of certain factors to produce a positive user experience. It may also facilitate relative research in the way of locating important issues to study, clarifying research scopes, and setting up proper study procedures. We then review a great deal of research on UX measurement, including QoE metrics and QoE frameworks of mobile multimedia. Finally, we discuss how to achieve an optimal quality of user experience by focusing on the issues of various aspects of UX of mobile video. In the conclusion, we suggest some open issues for future study

No-reference bitstream-based visual quality impairment detection for high definition H.264/AVC encoded video sequences

Ensuring and maintaining adequate Quality of Experience towards end-users are key objectives for video service providers, not only for increasing customer satisfaction but also as service differentiator. However, in the case of High Definition video streaming over IP-based networks, network impairments such as packet loss can severely degrade the perceived visual quality. Several standard organizations have established a minimum set of performance objectives which should be achieved for obtaining satisfactory quality. Therefore, video service providers should continuously monitor the network and the quality of the received video streams in order to detect visual degradations. Objective video quality metrics enable automatic measurement of perceived quality. Unfortunately, the most reliable metrics require access to both the original and the received video streams which makes them inappropriate for real-time monitoring. In this article, we present a novel no-reference bitstream-based visual quality impairment detector which enables real-time detection of visual degradations caused by network impairments. By only incorporating information extracted from the encoded bitstream, network impairments are classified as visible or invisible to the end-user. Our results show that impairment visibility can be classified with a high accuracy which enables real-time validation of the existing performance objectives

Testing QoE in Different 3D HDTV Technologies

The three dimensional (3D) display technology has started flooding the consumer television market. There is a number of different systems available with different marketing strategies and different advertised advantages. The main goal of the experiment described in this paper is to compare the systems in terms of achievable Quality of Experience (QoE) in different situations. The display systems considered are the liquid crystal display using polarized light and passive lightweight glasses for the separation of the left- and right-eye images, a plasma display with time multiplexed images and active shutter glasses and a projection system with time multiplexed images and active shutter glasses. As no standardized test methodology has been defined for testing of stereoscopic systems, we develop our own approach to testing different aspects of QoE on different systems without reference using semantic differential scales. We present an analysis of scores with respect to different phenomena under study and define which of the tested aspects can really express a difference in the performance of the considered display technologies

Analysis and Simulation of the Signals Transmission in the DVB-H/SH Standards

Tato disertační práce se zabývá analýzou, simulací a měřením zpracování a přenosu signálů digitální televize pro příjem mobilního TV vysílání ve standardech DVB-H a DVB-SH. Tyto standardy vycházejí z předpokladu, že příjem signálu je charakterizován modely přenosových kanálů s vícecestným šířením. Tyto, tzv. únikové kanály, jsou charakterizovány hlavně zpožděním a ziskem jednotlivých cest. V závislosti na dalších parametrech (rychlost přijímače, Dopplerovské spektrum), je možné rozdělit únikové kanály do třech hlavních skupin: mobilní, přenosné a fixní. Dá se předpokládat, že v různých modelech kanálů bude přenášený signál různě ovlivněn. Proto je potřebné najít optimální parametry systémů (DVB-H/SH) pro kvalitní příjem vysílaných služeb mobilní televize, což je hlavním cílem této disertační práci. Pro tento účel byly vytvořeny dvě vhodné aplikace (jedna pro DVB-H a jedna pro DVB-SH) s GUI v prostředí MATLAB, které umožňují simulovat a analyzovat míru zkreslení signálu v případě mobilních, přenosných a fixních scénářů přenosu. Navíc, tyto aplikace obsahují i druhý samostatný simulátor pro nastavení a modifikaci parametrů jednotlivých přenosových cest. Díky tomu je možné zhodnotit vliv parametrů celého systému a kanálových modelů na dosaženou chybovost (BER a MER) a kvalitu přenosu. Ve všech přenosových scénářích (v závislosti na poměru C/N) byly získané, vyhodnocené a diskutované zkreslení signálů. Navíc, u standardu DVB-H, všechny získané výsledky ze simulací byly ověřeny měřením. Rozdíly mezi dosaženými výsledky (simulace a měření) byly rovněž podrobeny diskuzi. Tuto disertační práci je možné rozdělit do čtyř hlavních částí. První část disertační práce se zabývá rešerší současného vývoje v oblasti digitálního televizního vysílání na mobilní terminály ve standardech DVB-H/SH. Na konci této části jsou jasně popsány cíle této disertační práce. Druhá část práce je zaměřená na stručný popis blokového diagramu vysílačů v obou standardech DVB-H/SH. Dále jsou stručně popsány modely přenosových kanálů, které se používají pro modelování přenosu signálu. Stručný popis vytvořených aplikací, i s vývojovým diagramem, které jsou vhodné pro simulaci a analýzu přenosu v DVB-H/SH, jsou popsány v třetí části práce. Čtvrtá a nejdelší část této disertační práce se zabývá vyhodnocením získaných výsledků ze simulací a měření.This dissertation thesis deals with the analysis, simulation and measurement of the signal processing and transmission in DVB-H and DVB-SH standards. These standards are based on the assumption that signal reception is characterized by the transmission channels with echoes. These, so called fading channels, are mainly characterized by the path delays and path losses. Depending on the other, additional features (speed of the receiver, Doppler spectrum, etc.), it can be possible divided these channels onto three main groups: mobile, portable and fixed. Of course, signal transmission in different transmission channel models are affected differently. Therefore, it is needed found the optimal system parameters in both, DVB-H and DVB-SH standards, for the quality reception of the broadcasted mobile TV services, which is the main goal of this thesis. For this purpose, two appropriate applications (one for DVB-H and one for DVB-SH) with GUI were created in MATLAB, which enable simulated and analyzed the signal distortions in mobile, portable and fixed transmission scenarios. Moreover, these applications also contain a second application with GUI for the easy set and modification of the parameters of the used channel models. Therefore, it is possible to evaluate the effect of parameters of whole system and channel models on the achieved error rate (BER and MER) and quality of the transmission. In all mentioned transmission scenarios, the signal distortions (depending on the Carrier-to-Noise ratio) were obtained, evaluated and discussed in this dissertation thesis. Furthermore, in case of DVB-H, all obtained results from the simulations, were verified by the measuring. Differences between the obtained results (simulation and measuring) are also discussed. This dissertation thesis can be divided into four main parts. The first part of this dissertation thesis, after the short introduction, deals with present state-of-the-art and literature survey in mobile broadcast DVB-H/SH standards. At the end of this part are clearly outlined the main aims of this dissertation thesis. Second part is focused on the brief description of the functional block diagram of transmitters in both, DVB-H/SH standards. Furthermore, there are briefly described the transmission fading channel models, which are commonly used for the modeling of the signal transmission. The brief description of program applications with flowcharts, appropriate for the simulation of the transmission in the DVB-H/SH standards, are presented and described in the third part of this thesis. Finally, the fourth and longest part of this thesis is focused on the evaluation and comparison of obtained results from the simulations and measurements.