An architecture for organisational decision support

The Decision Support (DS) topic of the Network Enabled Capability for Through Life Systems Engineering (NECTISE) project aims to provide organisational through-life decision support for the products and services that BAE Systems deliver. The topic consists of five streams that cover resource capability management, decision management, collaboration, change prediction and integration. A proposed architecture is presented for an Integrated Decision Support Environment (IDSE) that combines the streams to provide a structured approach to addressing a number of issues that have been identified by BAE Systems business units as being relevant to DS: uncertainty and risk, shared situational awareness, types of decision making, decision tempo, triggering of decisions, and support for autonomous decision making. The proposed architecture will identify how either individuals or groups of decision makers (including autonomous agents) would be utilised on the basis of their capability within the requirements of the scenario to collaboratively solve the decision problem. Features of the scenario such as time criticality, required experience level, the need for justification, and conflict management, will be addressed within the architecture to ensure that the most appropriate decision management support (system/naturalistic/hybrid) is provided. In addition to being reliant on a number of human factors issues, the decision making process is also reliant on a number of information issues: overload, consistency, completeness, uncertainty and evolution, which will be discussed within the context of the architecture

Strategic alignment in the virtual organisation

This paper reviews the literature in relation to virtual E-business models and strategies. From this the authors develop a framework to test two new strategic alignment instruments designed to measure the espoused readiness of an organisation to collaborate virtually and the actual preparedness to operate virtually. These instruments will assist organisations in recognising and exploiting their degree of virtuality and can assist organisations in developing new organisational forms that fully leverage the value of their ICT assets

Managing projects for change: Contextualised project management

This paper will detail three projects which focussed on enhancing online learning at a large Australian distance education University within a School of Business,School of Health and School of Education. Each project had special funding and took quite distinctive project management approaches, which reflect the desire to embed innovation and ownership at the instructor and student interface. By responding to the stakeholder requirements these three projects provide insight into a) how integrated professional development serves to enable change in practice; b) why leadership at both junior and senior levels of the organisation is an important driver to support instructor engagement for real change; c) what role external private contractors can play; and, d) how instructors were integrated through the varied project management approaches. The integrating theme of the paper is instructor engagement for real change. Each project will be detailed as mini-cases and key lessons drawn out that describe and explain the challenges, opportunities and scope of varied project management approaches to suit the distinct four contexts. This paper builds on and brings together considerable investigation into how we can support and enhance dissemination of a variety of project-based models that respond to contextual needs and issues. The multiple school case study methodology serves to provide an approach that is both robust and cognisant of current trends in increased university investment through shortterm project funding. The final recommendations will highlight how different approaches to project management are both desirable and essential for successfully embedding change of instructor practices for enhancing student learning in distance education modes

NEC themes: a conceptual analysis and applied principles

This paper deals with essential principles of Interoperability, Agility, Collaboration and Knowledge applied in the context of Network Enabled Capability Through Innovative Systems Engineering (NECTISE). Using empirical investigations these concepts have been identified as NEC-readiness themes and they contribute significantly to the realisation of NEC. Based on a systemic analysis and application of theoretical principles, the approach described in this paper contributes towards the demonstration of NEC as well as the identification of a limited set of critical features for capability planning and systems design. Some research questions are derived and discussed and a gap analysis strategy is proposed. These themes also defined as critical features have been investigated in a variety of contexts The main contributions of this paper are related to the mapping the themes to the military capability model and formalisation of the relationships. The purpose of such an exercise is to exploit learning from other (mainly civil) domains in the military context, with regard to the readiness themes which overlap with a limited set of critical features for design within a NEC context

Organisational Improvement Plan: System of Care

This organizational improvement plan (OIP) describes a way to develop and implement a system of care philosophy within a district school board with the intent of spreading this philosophy throughout the district, province, and country in the future. It is intended to be used as a tool to guide other district school boards interested in implementing a system of care. More specifically, the problem of practice this OIP is intended to address is as follows: “The current model of care for JK-8 students with mental health needs must improve. The service delivery system and pathways to treatment for child and youth mental health in Canada, and in Ontario specifically, are costly, highly fragmented, and dif­ficult to navigate for families and children (Shanley, Reid, & Evans, 2008; Pepler & Bryant, 2011). A system of care, which wraps diverse services around children and families within the communities in which they live, learn, and play, is a better way to meet the needs of children and youth with mental health and other challenges and their families as compared to the current fragmented system (Stroul, Blau & Friedman, 2010). A readiness to change is a strategic first step to realizing this goal. As such, this OIP explores the leadership capacities necessary to develop, in principals and vice principals within an urban district school board, a readiness for change that will facilitate the development a system of care for child and youth mental health. This OIP can be generalized to other organizations outside education, including agencies, municipalities, and provincial and national governments. A definition of a system of care is offered along with the accompanying values and principles for system management approaches and principles for service delivery. Development and management of a system of care in a community involves strengthening relationships with all human service agencies, a change in system management models, and case management and review, wherein all partners agree to abide by the definition, values, and principles of a system of care. Assessment with respect to readiness to change, equity and adherence to system of care structures, values, and principles are offered, as well as the tools which are to be used initially and at regular intervals at all stages of development and implementation

Autonomic Management of Networked Small-Medium Factories

The Chapter reports the achievements of a research project that is developing a software platform with a suite of autonomic services enabling every company in the network to move from a situation where it wastes valuable resources in struggling with its customers and suppliers, towards a rational business environment where communication becomes faster, and operation and collaboration more efficient. The ultimate objective of the project is to set-up, develop, experiment and promote the adoption of a new collaboration practice within networked factories taking advantage of the autonomic model applied to a suite of support software services

Evaluating organisational readiness for virtual collaboration

This chapter endeavours to clarify some of the concepts related to the virtual organisation and to move away from the definition of a “virtual organisation” as one with few or no tangible assets, existing in virtual space created through information communication technologies (ICT) (Warner & Witzel, 2004). The authors focus on the concept of an organisation, which is “virtually organised,” employing ICT for the majority of its communication, asset management, knowledge management and customer resource management, across a network of customers, suppliers and employees (Venkatraman & Henderson, 1998). The authors consider the concepts of virtual organisations and virtual organising and develop an instrument that can be used to evaluate organisational readiness to exploit virtual networks. The instrument can be used initially to measure the value of virtual models to the organisation and then reapplied to measure the extent to which these values are actually embraced

The Potential of Critical E-Applications for Engaging SMEs in E Business: A Provider Perspective

YesAgainst a background of the low engagement of SMEs in e-business this paper investigates the emergence of, and potential for, critical e-applications defined as `an e-business application, promoted by a trusted third party, which engages a significant number of SMEs by addressing an important shared business concern within an aggregation.¿ By a review of secondary data and empirical investigation with service providers and other intermediaries the research shows that such applications can facilitate the e-business engagement of SMEs. There are three key findings, namely: the emergence of aggregation specific e-business applications; the emergence of collaboratively based `one to many¿ business models; and the importance of trusted third parties in the adoption of higher complexity e-business applications by SMEs. Significantly this work takes a deliberately provider perspective and complements the already considerable literature on SME IT adoption from a user and network perspective. In terms of future research the importance of a better conceptual understanding of the impact of complexity on the adoption of IT by SMEs is highlighted