Being Omnipresent To Be Almighty: The Importance of The Global Web Evidence for Organizational Expert Finding

Modern expert nding algorithms are developed under the assumption that all possible expertise evidence for a person is concentrated in a company that currently employs the person. The evidence that can be acquired outside of an enterprise is traditionally unnoticed. At the same time, the Web is full of personal information which is sufficiently detailed to judge about a person's skills and knowledge. In this work, we review various sources of expertise evidence out-side of an organization and experiment with rankings built on the data acquired from six dierent sources, accessible through APIs of two major web search engines. We show that these rankings and their combinations are often more realistic and of higher quality than rankings built on organizational data only

Finding Academic Experts on a MultiSensor Approach using Shannon's Entropy

Expert finding is an information retrieval task concerned with the search for the most knowledgeable people, in some topic, with basis on documents describing peoples activities. The task involves taking a user query as input and returning a list of people sorted by their level of expertise regarding the user query. This paper introduces a novel approach for combining multiple estimators of expertise based on a multisensor data fusion framework together with the Dempster-Shafer theory of evidence and Shannon's entropy. More specifically, we defined three sensors which detect heterogeneous information derived from the textual contents, from the graph structure of the citation patterns for the community of experts, and from profile information about the academic experts. Given the evidences collected, each sensor may define different candidates as experts and consequently do not agree in a final ranking decision. To deal with these conflicts, we applied the Dempster-Shafer theory of evidence combined with Shannon's Entropy formula to fuse this information and come up with a more accurate and reliable final ranking list. Experiments made over two datasets of academic publications from the Computer Science domain attest for the adequacy of the proposed approach over the traditional state of the art approaches. We also made experiments against representative supervised state of the art algorithms. Results revealed that the proposed method achieved a similar performance when compared to these supervised techniques, confirming the capabilities of the proposed framework

The onus on us? Stage one in developing an i-Trust model for our users.

This article describes a Joint Information Systems Committee (JISC)-funded project, conducted by a cross-disciplinary team, examining trust in information resources in the web environment employing a literature review and online Delphi study with follow-up community consultation. The project aimed to try to explain how users assess or assert trust in their use of resources in the web environment; to examine how perceptions of trust influence the behavior of information users; and to consider whether ways of asserting trust in information resources could assist the development of information literacy. A trust model was developed from the analysis of the literature and discussed in the consultation. Elements comprising the i-Trust model include external factors, internal factors and user's cognitive state. This article gives a brief overview of the JISC funded project which has now produced the i-Trust model (Pickard et. al. 2010) and focuses on issues of particular relevance for information providers and practitioners

People on Drugs: Credibility of User Statements in Health Communities

Online health communities are a valuable source of information for patients and physicians. However, such user-generated resources are often plagued by inaccuracies and misinformation. In this work we propose a method for automatically establishing the credibility of user-generated medical statements and the trustworthiness of their authors by exploiting linguistic cues and distant supervision from expert sources. To this end we introduce a probabilistic graphical model that jointly learns user trustworthiness, statement credibility, and language objectivity. We apply this methodology to the task of extracting rare or unknown side-effects of medical drugs --- this being one of the problems where large scale non-expert data has the potential to complement expert medical knowledge. We show that our method can reliably extract side-effects and filter out false statements, while identifying trustworthy users that are likely to contribute valuable medical information