6,741 research outputs found

    A Design Science Research Approach to Smart and Collaborative Urban Supply Networks

    Get PDF
    Urban supply networks are facing increasing demands and challenges and thus constitute a relevant field for research and practical development. Supply chain management holds enormous potential and relevance for society and everyday life as the flow of goods and information are important economic functions. Being a heterogeneous field, the literature base of supply chain management research is difficult to manage and navigate. Disruptive digital technologies and the implementation of cross-network information analysis and sharing drive the need for new organisational and technological approaches. Practical issues are manifold and include mega trends such as digital transformation, urbanisation, and environmental awareness. A promising approach to solving these problems is the realisation of smart and collaborative supply networks. The growth of artificial intelligence applications in recent years has led to a wide range of applications in a variety of domains. However, the potential of artificial intelligence utilisation in supply chain management has not yet been fully exploited. Similarly, value creation increasingly takes place in networked value creation cycles that have become continuously more collaborative, complex, and dynamic as interactions in business processes involving information technologies have become more intense. Following a design science research approach this cumulative thesis comprises the development and discussion of four artefacts for the analysis and advancement of smart and collaborative urban supply networks. This thesis aims to highlight the potential of artificial intelligence-based supply networks, to advance data-driven inter-organisational collaboration, and to improve last mile supply network sustainability. Based on thorough machine learning and systematic literature reviews, reference and system dynamics modelling, simulation, and qualitative empirical research, the artefacts provide a valuable contribution to research and practice

    Corporate Social Responsibility: the institutionalization of ESG

    Get PDF
    Understanding the impact of Corporate Social Responsibility (CSR) on firm performance as it relates to industries reliant on technological innovation is a complex and perpetually evolving challenge. To thoroughly investigate this topic, this dissertation will adopt an economics-based structure to address three primary hypotheses. This structure allows for each hypothesis to essentially be a standalone empirical paper, unified by an overall analysis of the nature of impact that ESG has on firm performance. The first hypothesis explores the evolution of CSR to the modern quantified iteration of ESG has led to the institutionalization and standardization of the CSR concept. The second hypothesis fills gaps in existing literature testing the relationship between firm performance and ESG by finding that the relationship is significantly positive in long-term, strategic metrics (ROA and ROIC) and that there is no correlation in short-term metrics (ROE and ROS). Finally, the third hypothesis states that if a firm has a long-term strategic ESG plan, as proxied by the publication of CSR reports, then it is more resilience to damage from controversies. This is supported by the finding that pro-ESG firms consistently fared better than their counterparts in both financial and ESG performance, even in the event of a controversy. However, firms with consistent reporting are also held to a higher standard than their nonreporting peers, suggesting a higher risk and higher reward dynamic. These findings support the theory of good management, in that long-term strategic planning is both immediately economically beneficial and serves as a means of risk management and social impact mitigation. Overall, this contributes to the literature by fillings gaps in the nature of impact that ESG has on firm performance, particularly from a management perspective

    The determinants of value addition: a crtitical analysis of global software engineering industry in Sri Lanka

    Get PDF
    It was evident through the literature that the perceived value delivery of the global software engineering industry is low due to various facts. Therefore, this research concerns global software product companies in Sri Lanka to explore the software engineering methods and practices in increasing the value addition. The overall aim of the study is to identify the key determinants for value addition in the global software engineering industry and critically evaluate the impact of them for the software product companies to help maximise the value addition to ultimately assure the sustainability of the industry. An exploratory research approach was used initially since findings would emerge while the study unfolds. Mixed method was employed as the literature itself was inadequate to investigate the problem effectively to formulate the research framework. Twenty-three face-to-face online interviews were conducted with the subject matter experts covering all the disciplines from the targeted organisations which was combined with the literature findings as well as the outcomes of the market research outcomes conducted by both government and nongovernment institutes. Data from the interviews were analysed using NVivo 12. The findings of the existing literature were verified through the exploratory study and the outcomes were used to formulate the questionnaire for the public survey. 371 responses were considered after cleansing the total responses received for the data analysis through SPSS 21 with alpha level 0.05. Internal consistency test was done before the descriptive analysis. After assuring the reliability of the dataset, the correlation test, multiple regression test and analysis of variance (ANOVA) test were carried out to fulfil the requirements of meeting the research objectives. Five determinants for value addition were identified along with the key themes for each area. They are staffing, delivery process, use of tools, governance, and technology infrastructure. The cross-functional and self-organised teams built around the value streams, employing a properly interconnected software delivery process with the right governance in the delivery pipelines, selection of tools and providing the right infrastructure increases the value delivery. Moreover, the constraints for value addition are poor interconnection in the internal processes, rigid functional hierarchies, inaccurate selections and uses of tools, inflexible team arrangements and inadequate focus for the technology infrastructure. The findings add to the existing body of knowledge on increasing the value addition by employing effective processes, practices and tools and the impacts of inaccurate applications the same in the global software engineering industry

    From wallet to mobile: exploring how mobile payments create customer value in the service experience

    Get PDF
    This study explores how mobile proximity payments (MPP) (e.g., Apple Pay) create customer value in the service experience compared to traditional payment methods (e.g. cash and card). The main objectives were firstly to understand how customer value manifests as an outcome in the MPP service experience, and secondly to understand how the customer activities in the process of using MPP create customer value. To achieve these objectives a conceptual framework is built upon the Grönroos-Voima Value Model (Grönroos and Voima, 2013), and uses the Theory of Consumption Value (Sheth et al., 1991) to determine the customer value constructs for MPP, which is complimented with Script theory (Abelson, 1981) to determine the value creating activities the consumer does in the process of paying with MPP. The study uses a sequential exploratory mixed methods design, wherein the first qualitative stage uses two methods, self-observations (n=200) and semi-structured interviews (n=18). The subsequent second quantitative stage uses an online survey (n=441) and Structural Equation Modelling analysis to further examine the relationships and effect between the value creating activities and customer value constructs identified in stage one. The academic contributions include the development of a model of mobile payment services value creation in the service experience, introducing the concept of in-use barriers which occur after adoption and constrains the consumers existing use of MPP, and revealing the importance of the mobile in-hand momentary condition as an antecedent state. Additionally, the customer value perspective of this thesis demonstrates an alternative to the dominant Information Technology approaches to researching mobile payments and broadens the view of technology from purely an object a user interacts with to an object that is immersed in consumers’ daily life

    Freelance subtitlers in a subtitle production network in the OTT industry in Thailand: a longitudinal study

    Get PDF
    The present study sets out to investigate a subtitle production network in the over-the-top (OTT) industry in Thailand through the perspective of freelance subtitlers. A qualitative longitudinal research design was adopted to gain insights into (1) the way the work practices of freelance subtitlers are influenced by both human and non-human actors in the network, (2) the evolution of the network, and (3) how the freelance subtitlers’ perception of quality is influenced by changes occurring in the network. Eleven subtitlers were interviewed every six months over a period of two years, contributing to over 60 hours of interview data. The data analysis was informed by selected concepts from Actor-Network Theory (ANT) (Law 1992, 2009; Latour 1996, 2005; Mol 2010), and complemented by the three-dimensional quality model proposed by Abdallah (2016, 2017). Reflexive thematic analysis (Braun and Clarke 2019a, 2020b) was used to generate themes and sub-themes which address the research questions and tell compelling stories about the actor-network. It was found that from July 2017 to September 2019, the subtitle production network, which was sustained by complex interrelationships between actors, underwent a number of changes. The changes affected the work practices of freelance subtitlers in a more negative than positive way, demonstrating their precarious position in an industry that has widely adopted the vendor model (Moorkens 2017). Moreover, as perceived by the research participants, under increasingly undesirable working conditions, it became more challenging to maintain a quality process and to produce quality subtitles. Finally, translation technology and tools, including machine translation, were found to be key non-human actors that catalyse the changes in the network under study

    The Effect of Performance Management on Perceived Justice in Family Businesses in Hungary

    Get PDF
    My research connects to three main disciplines: Family Business Management, Organizational Behaviour Management, and Human Resource Management. Specifically, in my thesis proposal, I study the Performance Management System and its effects on perceived justice at family businesses. For identifying the research focus and questions and developing the research design, I apply the Interactive Model (Maxwell & Loomis, 2003), which has five main components: Purposes, Conceptual Framework, Research Questions, Methods, and Validity. In this interactive model, these five components form an integrated, interacting whole. The research questions play a central role. The components are closely tied to each other, and each element can influence and be influenced by the others, rather than being linked in a linear or cyclic sequence

    The new age of fear: an analysis of crisis framing by right-wing populist parties in Greece and France

    Get PDF
    From the 2009 Eurozone economic downturn, to the 2015 mass movement of forcibly displaced migrants and the current COVID-19 pandemic, crises have seemingly become a ‘new normal’ feature of European politics. During this decade, rolling crises generated a wave of public discontent that damaged the legitimacy of national governments and the European Union and heralded a renaissance of populism. The central message of populist parties, which helped them rise in popularity or enter parliament for the first time, is simple but very effective: democratic representation has been undermined by national and global elites. This has provoked a wealth of studies seeking to explain the rise or breakthrough of populist fringe parties, without adequate consideration of how crises transform, not only the demand side, but also the supply of populist arguments, which has received scarce attention. This thesis seeks to address this imbalance by synthesising insights from the crisis framing literature, which facilitates an understanding and operationalisation of populism as a style of discourse. To assess how far-right parties employ this discourse, and the implications of this for their electoral prospects, a comparative case-study design is employed, exploring the discourse of parties, the National Rally (NR) in France and Golden Dawn (GD) in Greece. Their ideologically similar profile but differential electoral performance, allows for a more nuanced analysis of their respective framing strategies. The thesis examines the discourse of the two parties MPs on month by month basis over a four year period, 2012-2015 for GD and 2012-2013 and 2016-2017 for NR, via the use of the NVivo software. Their respective discourses are quantified and broken down into four key areas associated with Foreign Policy, the Economy, the Political System and Society, analysing the content, frequency and salience of key crisis frames. Discourse analysis of excerpts adds a qualitative element to the analysis that showcases the substantial differences between the two case studies. The analysis demonstrates that references to ‘the people’ and anti-elitism were the centrepieces of each case study’s discourse with strong nativist and nationalist elements. The two parties were extremely similar in the diagnostic stage of their framing and the way which they attribute blame for the crises. However, their discursive strategies diverge regarding their proposed solutions to the crises. Golden Dawn remained a single issue party in terms of discourse, since it never presented a comprehensive plan for ending the crises. As a result, Golden Dawn’s discourse remained one-dimensional throughout its brief period of success, being centred solely on attributing blame and attacking its political opponents and the European Union. On the other hand, National Rally’s framing was more elaborate and ambitious both in terms of the variety of issues raised and, especially, the proposed solutions if advocated. This, it is argued, contributed to the evolution of RN into a mainstream competitor that is no longer dependent on a niche part of the electoral market, while the inability of GD to develop equally successful crisis frames offers a unique understanding as to why the party failed electorally and was unable to enter Parliament in the 2019 elections. The overall analysis produces a rich framework that maps out the key elements of populist crisis discourse by far-right parties, which has implications for electoral politics and for our understanding of populism, more broadly
    • 

    corecore