10,977 research outputs found
Quality of Service and Service Provisioning on a Competitive Market
The objective of this paper is to provide an economic and commercial context for QoS research in open distributed environments. The analyses are based on a telecommunications value chain model. The model is used to define possible roles for telecommunications companies, migrating from traditional telephony network operators towards privatised ICT companies in a new economy. Based on these developments, we advocate R&D activities aiming at standardised concepts and engineering principles to establish and control QoS in open distributed environments
SLA-Oriented Resource Provisioning for Cloud Computing: Challenges, Architecture, and Solutions
Cloud computing systems promise to offer subscription-oriented,
enterprise-quality computing services to users worldwide. With the increased
demand for delivering services to a large number of users, they need to offer
differentiated services to users and meet their quality expectations. Existing
resource management systems in data centers are yet to support Service Level
Agreement (SLA)-oriented resource allocation, and thus need to be enhanced to
realize cloud computing and utility computing. In addition, no work has been
done to collectively incorporate customer-driven service management,
computational risk management, and autonomic resource management into a
market-based resource management system to target the rapidly changing
enterprise requirements of Cloud computing. This paper presents vision,
challenges, and architectural elements of SLA-oriented resource management. The
proposed architecture supports integration of marketbased provisioning policies
and virtualisation technologies for flexible allocation of resources to
applications. The performance results obtained from our working prototype
system shows the feasibility and effectiveness of SLA-based resource
provisioning in Clouds.Comment: 10 pages, 7 figures, Conference Keynote Paper: 2011 IEEE
International Conference on Cloud and Service Computing (CSC 2011, IEEE
Press, USA), Hong Kong, China, December 12-14, 201
Business process management tools as a measure of customer-centric maturity
In application of business process management (BPM) tools in European commercial sectors, this paper examines current maturity of customer centricity construct (CC) as an emerging dimension of competition and as a potential strategic management direction for the future of business. Processes are one of the key components of transformation in the CC roadmap. Particular departments are more customer orientated than others, and processes, customer-centric expertise, and approach can be built and utilized starting from them. Positive items within a current business process that only involve minor modification could be the basis for that. The evidence of movement on the customer-centric roadmap is found. BPM in European telecommunications, banking, utility and retail sector supports roadmap towards customer-centricity in process view, process alignment and process optimization. However, the movement is partial and not flawless, as BPM hasn’t been inquired for supporting many of customer-centric dimensions
IT process architectures for enterprises development: A survey from a maturity model perspective
During the last years much has been published about IT governance. Close to the success of many governance efforts are the business frameworks, quality models, and technology standards that help enterprises improve processes, customer service, quality of products, and control. In this paper we i) survey existing frameworks, namely ITIL, ASL and BiSL, ii) find relations with the IT Governance framework CobiT to determine if the maturity model of CobiT can be used by ITIL, ASL and BiSL, and (iii) provide an integrated vista of IT processes viewed from a maturity model perspective. This perspective can help us understand the importance of maturity models for increasing the efficiency of IT processes for enterprises development and business-IT alignment
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