Service Level Agreements in Cloud Computing and Big Data

Now-a-days Most of the industries are having large volumes of data. Data has range of Tera bytes to Peta byte. Organizations are looking to handle the growth of data. Enterprises are using cloud deployments to address the big data and analytics with respect to the interaction between cloud and big data. This paper presents big data issues and research directions towards the ongoing work of processing of big data in the distributed environments

Evaluating Sociotechnical Factors Associated With Telecom Service Provisioning: A Case Study

Provisioning Internet services remains an area of concern for Internet service providers. Despite investments to improve resources and technology, the understanding of sociotechnical factors that influence the service-provisioning life cycle remains limited. The purpose of this case study was to evaluate the influence of sociotechnical factors associated with telecom service provisioning and to explore the critical success and failure factors, specifically in the telecommunication industry of Kuwait. Guided by sociotechnical systems theory, this qualitative exploratory case study approach examined a purposeful sample of 19 participants comprising of managers, engineers, and technicians who had the knowledge and experience of the service-provisioning life cycle. Semistructured interviews, project logs, and a self-created follow-up questionnaire were the primary sources of data. Thematic analysis techniques assisted in coding the data and developing themes, which resulted in a set of critical success and failure factors that influence the service-provisioning life cycle. Cross-functional communication, risk management practices, infrastructure availability, and employee skill development were among the emergent factors that influenced the service implementation. Internet service providers may use the results from this study to improve the service-provisioning life cycle. Successful implementations will promote an environment of positive social change that will increase employee motivation, productivity, and employee morale

Service Level Agreements for Communication Networks: A Survey

Abstract. Information and Communication Technology (ICT) is being provided to the variety of endusers demands, thereby providing a better and improved management of services is crucial. Therefore, Service Level Agreements (SLAs) are essential and play a key role to manage the provided services among the network entities. This survey identifies the state of the art covering concepts, approaches and open problems of the SLAs establishment, deployment and management. This paper is organised in a way that the reader can access a variety of proposed SLA methods and models addressed and provides an overview of the SLA actors and elements. It also describes SLAs’ characteristics and objectives. SLAs’ existing methodologies are explained and categorised followed by the Service Quality Categories (SQD) and Quality-Based Service Descriptions (QSD). SLA modelling and architectures are discussed, and open research problems and future research directions are introduced. The establishment of a reliable, safe and QoE-aware computer networking needs a group of services that goes beyond pure networking services. Therefore, within the paper this broader set of services are taken into consideration and for each Service Level Objective (SLO) the related services domains will be indicated. The purpose of this survey is to identify existing research gaps in utilising SLA elements to develop a generic methodology, considering all quality parameters beyond the Quality of Service (QoS) and what must or can be taken into account to define, establish and deploy an SLA. This study is still an active research on how to specify and develop an SLA to achieve the win-win agreements among all actors.Peer ReviewedPostprint (published version

Resource Allocation in Networking and Computing Systems: A Security and Dependability Perspective

In recent years, there has been a trend to integrate networking and computing systems, whose management is getting increasingly complex. Resource allocation is one of the crucial aspects of managing such systems and is affected by this increased complexity. Resource allocation strategies aim to effectively maximize performance, system utilization, and profit by considering virtualization technologies, heterogeneous resources, context awareness, and other features. In such complex scenario, security and dependability are vital concerns that need to be considered in future computing and networking systems in order to provide the future advanced services, such as mission-critical applications. This paper provides a comprehensive survey of existing literature that considers security and dependability for resource allocation in computing and networking systems. The current research works are categorized by considering the allocated type of resources for different technologies, scenarios, issues, attributes, and solutions. The paper presents the research works on resource allocation that includes security and dependability, both singularly and jointly. The future research directions on resource allocation are also discussed. The paper shows how there are only a few works that, even singularly, consider security and dependability in resource allocation in the future computing and networking systems and highlights the importance of jointly considering security and dependability and the need for intelligent, adaptive and robust solutions. This paper aims to help the researchers effectively consider security and dependability in future networking and computing systems.publishedVersio

Holistic Resource Management for Sustainable and Reliable Cloud Computing:An Innovative Solution to Global Challenge

Minimizing the energy consumption of servers within cloud computing systems is of upmost importance to cloud providers towards reducing operational costs and enhancing service sustainability by consolidating services onto fewer active servers. Moreover, providers must also provision high levels of availability and reliability, hence cloud services are frequently replicated across servers that subsequently increases server energy consumption and resource overhead. These two objectives can present a potential conflict within cloud resource management decision making that must balance between service consolidation and replication to minimize energy consumption whilst maximizing server availability and reliability, respectively. In this paper, we propose a cuckoo optimization-based energy-reliability aware resource scheduling technique (CRUZE) for holistic management of cloud computing resources including servers, networks, storage, and cooling systems. CRUZE clusters and executes heterogeneous workloads on provisioned cloud resources and enhances the energy-efficiency and reduces the carbon footprint in datacenters without adversely affecting cloud service reliability. We evaluate the effectiveness of CRUZE against existing state-of-the-art solutions using the CloudSim toolkit. Results indicate that our proposed technique is capable of reducing energy consumption by 20.1% whilst improving reliability and CPU utilization by 17.1% and 15.7% respectively without affecting other Quality of Service parameters

Service Level Agreements for Communication Networks: A Survey

Information and Communication Technology (ICT) is being provided to the variety of end-users demands, thereby providing a better and improved management of services is crucial. Therefore, Service Level Agreements (SLAs) are essential and play a key role to manage the provided services among the network entities. This survey identifies the state of the art covering concepts, approaches and open problems of the SLAs establishment, deployment and management. This paper is organised in a way that the reader can access a variety of proposed SLA methods and models addressed and provides an overview of the SLA actors and elements. It also describes SLAs' characteristics and objectives. SLAs' existing methodologies are explained and categorised followed by the Service Quality Categories (SQD) and Quality-Based Service Descriptions (QSD). SLA modelling and architectures are discussed, and open research problems and future research directions are introduced. The establishment of a reliable, safe and QoE-aware computer networking needs a group of services that goes beyond pure networking services. Therefore, within the paper this broader set of services are taken into consideration and for each Service Level Objective (SLO) the related services domains will be indicated. The purpose of this survey is to identify existing research gaps in utilising SLA elements to develop a generic methodology, considering all quality parameters beyond the Quality of Service (QoS) and what must or can be taken into account to define, establish and deploy an SLA. This study is still an active research on how to specify and develop an SLA to achieve the win-win agreements among all actors.Comment: 25 Pages, 4 Figure