Construction collaboration : a QFD approach

The UK Construction industry is a wide ranging complex environment with constantly evolving cultural, technical and organisational dynamics. Collaboration systems are used within that environment to store information and aid construction professionals in dealing, manipulating and completing information vital to projects. There are many collaboration systems available to the construction market, but most are based on versions used in other less similar industries. As a result though the software packages available to work at a level acceptable to the major construction contractors, they are not fully satisfying the customers need. The quality of the software available currently could be improved. Quality Function Deployment (QFD) is a Japanese product development tool developed in the 1960s. It is a quality system for strategic competitiveness; it maximises positive quality that adds value; it seeks out spoken and unspoken customer requirements, translates them into technical requirements, prioritises them and directs the process to optimise those features that will bring the greatest competitive advantage. QFD has been applied largely anonymously to software in the United States of America, and sparingly to construction within the UK. Blitz QFD is a form of QFD that focuses specifically on the essential quality items of the customer. This method could be implemented within the construction industry creating a fully auditable transfer of customer needs to essential software design features. Blitz QFD would be a valuable development methodology in a construction industry that demands faster, user focused project collaboration software where the user's needs are not currently being satisfied.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Mapping customer needs to engineering characteristics: an aerospace perspective for conceptual design

Designing complex engineering systems, such as an aircraft or an aero-engine, is immensely challenging. Formal Systems Engineering (SE) practices are widely used in the aerospace industry throughout the overall design process to minimise the overall design effort, corrective re-work, and ultimately overall development and manufacturing costs. Incorporating the needs and requirements from customers and other stakeholders into the conceptual and early design process is vital for the success and viability of any development programme. This paper presents a formal methodology, the Value-Driven Design (VDD) methodology that has been developed for collaborative and iterative use in the Extended Enterprise (EE) within the aerospace industry, and that has been applied using the Concept Design Analysis (CODA) method to map captured Customer Needs (CNs) into Engineering Characteristics (ECs) and to model an overall ‘design merit’ metric to be used in design assessments, sensitivity analyses, and engineering design optimisation studies. Two different case studies with increasing complexity are presented to elucidate the application areas of the CODA method in the context of the VDD methodology for the EE within the aerospace secto

The use of quality function deployment in systems development: A case study

It is now generally recognized that organizations need great flexibility to remain competitive. This paper looks at one company\u27s attempt to mandate flexibility by the use of a technique known as Quality Function Deployment (QFD). QFD is a customer-driven planning and communication process for designing, developing or improving products or services, and is a particular implementation of the Total Quality Management philosophy. The QFD approach is multi-functional-various stakeholders in the design process come together from the project\u27s inception to concurrently plan, design and produce a product or service. In this particular case the company has not only applied the principles of QFD to manufacturing processes; the QFD approach has also been applied to other areas of the business including information systems development. This paper discusses how the application of a QFD approach to information systems development has changed the relationship between the IS department and users, and the process of systems development itself