Citizens and Institutions as Information Prosumers. The Case Study of Italian Municipalities on Twitter

The aim of this paper is to address changes in public communication following the advent of Internet social networking tools and the emerging web 2.0 technologies which are providing new ways of sharing information and knowledge. In particular public administrations are called upon to reinvent the governance of public affairs and to update the means for interacting with their communities. The paper develops an analysis of the distribution, diffusion and performance of the official profiles on Twitter adopted by the Italian municipalities (comuni) up to November 2013. It aims to identify the patterns of spatial distribution and the drivers of the diffusion of Twitter profiles; the performance of the profiles through an aggregated index, called the Twitter performance index (Twiperindex), which evaluates the profiles' activity with reference to the gravitational areas of the municipalities in order to enable comparisons of the activity of municipalities with different demographic sizes and functional roles. The results show that only a small portion of innovative municipalities have adopted Twitter to enhance e-participation and e-governance and that the drivers of the diffusion seem to be related either to past experiences and existing conditions (i.e. civic networks, digital infrastructures) developed over time or to strong local community awareness. The better performances are achieved mainly by small and medium-sized municipalities. Of course, the phenomenon is very new and fluid, therefore this analysis should be considered as a first step in ongoing research which aims to grasp the dynamics of these new means of public communication

Urban Broadband Internet Policies in Europe: A Critical Review

In this paper, urban broadband policies are critically reviewed. Cities and regions in Europe play an increasingly active role in the provision of broadband electronic infrastructure. Some cities are concerned that weaker groups will have little chances to get broadband access, and should be helped. Others take a more offensive stance, and promote broadband access to strengthen the local image, attract innovative companies and/or highly-skilled people. Peripheral cities take action to tackle spatial discrimination by telecom companies. There is now a scientific and political debate as to whether, and to what extent, governments should intervene in broadband markets. Several studies have pointed at the many pitfalls and negative side effects of broadband policies; others are more moderate, or even argue that governments should intervene to prevent a broadband divide. Much of this literature addresses national policies. In this article, we focus on the local level, as local policymakers seem to become more active. In this paper, we present a typology of local/regional broadband policies, based on a number of examples from European cities. We discuss the pro's and cons of various types of intervention, confront the case studies with the arguments listed in the literature, and critically evaluate the policies. Among other things, we conclude that policies are too easiliy justified with "loose" arguments of economic and social benefits, and that too often, policymakers fail to take a technology and supplier neutral approach, which may have perverse impacts in the long run.

E-Governance, Metropolitan Governance and Development Programming. The Case of the Thessaloniki Metropolitan Area

e-Governance has recently emerged as a new field of interest for both researchers and public policy makers. This has to do in the first instance with the rise of information and communication technologies and with the strategy for promotion of the information society. It also reflects growing interest in the capacity of various forms of governance to manage complex development issues and facilitate decision-making in the era of globalization. The potential of e-Governance extends from improvement of public services at the various levels of administration to empowerment of community engagement within decision-making processes. e-Governance is also of manifest relevance to questions such as the digital divide and democratic participation. Metropolitan areas in particular are considered to be at the centre of the developmental process. They thus become the appropriate spatial level for the implementation of development programmes aimed at enhancement of competitiveness and employment. New forms of multilevel metropolitan governance emerge, in response to the economic and institutional transformations occurring in them. e-Governance represents a new challenge for metropolitan governance and in particular for development programming. In the context of the EU structural regional policy, development programming in Greece identifies the development of metropolitan areas as one of its main policy objectives. e-Governance is in any case a basic component of the Information Society strategy. This paper examines the implementation of e-Governance in the Thessaloniki metropolitan area, in the specific context of development programming. From this starting point, lessons are drawn for the necessity of e-Governance as an element of metropolitan governance.

Technology Adoption and Innovation in Public Services.The Case of E-Government in Italy

Using data on 1,176 Italian municipalities in 2005, this paper discusses a number of factors associated with the development of a particular type of innovative activities, namely e-government services supplied by local public administrations (PAs). We find that municipalities which got involved into e-government are larger, carry out more in-house ICT activities and are more likely to have intra-net infrastructures, relative to PAs that do not offer front office digitalised services. They are also generally located in regions with relatively large shares of firms using or producing ICT, where many other municipalities offer digitalised services, and where concentration of inhabitants in metropolitan areas is not very high. The range and quality of e-government services supplied by local PAs tend to increase with their stock of ICT competencies, with their efforts to train workers, and with their ability to organise efficient interfaces with end-users. Moreover, there is a correlation between the range and quality of e-government services offered and the broadband infrastructure development of the geographic area in which local PAs are located. In more general terms, we show that the combination of internal competencies and context specific factors is different when explaining the decision to start e-government activities vs. the intensity of such activities. Regional factors, relating to both demand and supply of services, appear to affect only the decision to enter e-government activities. Competencies needed to expand and improve the quality of services are much more numerous and complex than the ones associated with the mere decision to start e-government activities.Innovation system, Dynamic capabilities, Technology adoption, Electronic government, Innovation in services, Two-part model.

Next Generation Access and Digital Divide: Opposite Sides of the Same Coin?

Geographical averaging of retail and wholesale prices could distort incentives for bypass entry in both the metropolitan and the high-cost areas. The two-instrument approach to universal service support, proposed in (Armstrong, 2001), could enhance efficiency, through competitive and technological neutrality. Alternatively, the industry support to high cost areas could be substituted by redistributive fiscal measures or public subsidies. Using evidence from Italy we suggest that tackling demographic, educational, and income inequalities is necessary, even in low cost areas, to support further broadband penetration. We estimate logistic regressions of Internet and broadband use at home, and show that a substantial increase of broadband penetration is possible in Italy only if specific platforms and applications are made available to older and less educated households. Therefore, a critical mass of services could help reaching the critical mass of users that make Next Generation Access Networks viable. --Infrastructural Digital divide,Cultural Digital Divide,Geographical crosssubsidies,Efficient bypass,Critical mass of services

National FTTH plans in France, Italy and Portugal

In this paper, we analyze the specific national broadband plans which have been developed by some European governments to foster the deployment of next generation access networks, namely in France, Italy, and Portugal. In particular, we discuss the strategies adopted to achieve wide fibre coverage and encourage co-investment between competing operators. Finally, we highlight the similarities and differences between the strategies followed in these three countries.broadband; fibre; next generation access networks; regulation.

National FTTH plans in France, Italy and Portugal

In this paper, we analyze the specific national broadband plans which have been developed by some European governments to foster the deployment of next generation access networks, namely in France, Italy, and Portugal. In particular, we discuss the strategies adopted to achieve wide fibre coverage and encourage co-investment between competing operators. Finally, we highlight the similarities and differences between the strategies followed in these three countries.broadband; fibre; next generation access networks; regulation

A methodological approach in order to support decision-makers when defining Mobility and Transportation Politics

Nowadays Portugal is under a large process of creation/revision of studies and plans related with land use and territorial planning, mainly due to the end of the lifetime period of the actual Municipal Master Plan, but also because of the creation of the new Metropolitan Authorities of Transportation, which will require Mobility Plans. Even though the Portuguese law doesn’t impose these Mobility Plans at the present moment, there is a general feeling about the importance of the mobility system for the society and economics in general. This is the case in highly density areas, where the need and complexity of the system requires these specific studies in order to obtain an efficient management; or in the case of low-density areas where the risk of loosing competitiveness is too high to ignore the importance of the transportation and mobility system, and the advantage of gaining local and regional competitiveness might increase the importance of the municipality in regional context. This paper intends to provide an innovative approach regarding the provision, at an early stage, of technical support to decision-makers in order to define Mobility and Transportation Policies. The opportunity provided by using adapted SWOT analysis (among others) to identify weakening or potential factors, and how to take advantage of the results, always using a cause and effect approach and a coherent policy in order to obtain high quality and effective studies and politics. The methodology relies on a two-stage process. In the first stage a summary diagnose is provided, using inputs which are supposed to well characterise the territory’s mobility patterns. Afterwards, in a second phase, these are inter-related and evaluated in order to build-up a table of options, where policies are proposed with a careful attention to its qualitative cross impact with the measures and objectives intended to be achieved. The proposed methodology was applied in the Alcobaça´s Municipality case study, which provided different lines of action in diverse subjects, such as, public and private transportation networks, parking policies and organisation, and territory competitiveness. This study was particularly relevant, since this Municipality is under great pressure of its neighbour municipalities, has a low level of regional importance and a low intra-municipal cohesion. Finally, the general opinion of the decision-makers about this technical approach is presented. Keywords: Mobility; Transportation; Land Planning and Policies; Decision-making Support