TINA as a virtual market place for telecommunication and information services: the VITAL experiment

The VITAL (Validation of Integrated Telecommunication Architectures for the Long-Term) project has defined, implemented and demonstrated an open distributed telecommunication architecture (ODTA) for deploying, managing and using a set of heterogeneous multimedia, multi-party, and mobility services. The architecture was based on the latest specifications released by TINA-C. The architecture was challenged in a set of trials by means of a heterogeneous set of applications. Some of the applications were developed within the project from scratch, while some others focused on integrating commercially available applications. The applications were selected in such a way as to assure full coverage of the architecture implementation and reflect a realistic use of it. The VITAL experience of refining and implementing TINA specifications and challenging the resulting platform by a heterogeneous set of services has proven the openness, flexibility and reusability of TINA. This paper describes the VITAL approach when choosing the different services and how they challenge and interact with the architecture, focusing especially on the service architecture and the Ret reference point definitions. The VITAL adjustments and enhancements to the TINA architecture are described. This paper contributes to proving that the TINA-based VITAL ODTA allows for easy and cost-effective development and deployment of advanced end-user and operator services, and can indeed act as the basis for a virtual market place for telecommunications service

Service Platform for Converged Interactive Broadband Broadcast and Cellular Wireless

A converged broadcast and telecommunication service platform is presented that is able to create, deliver, and manage interactive, multimedia content and services for consumption on three different terminal types. The motivations of service providers for designing converged interactive multimedia services, which are crafted for their individual requirements, are investigated. The overall design of the system is presented with particular emphasis placed on the operational features of each of the sub-systems, the flows of media and metadata through the sub-systems and the formats and protocols required for inter-communication between them. The key features of tools required for creating converged interactive multimedia content for a range of different end-user terminal types are examined. Finally possible enhancements to this system are discussed. This study is of particular interest to those organizations currently conducting trials and commercial launches of DVB-H services because it provides them with an insight of the various additional functions required in the service provisioning platforms to provide fully interactive services to a range of different mobile terminal types

Campus Concierge: A Business Plan to Do College Better

Campus Concierge Inc. is a start-up company located in Fayetteville, Arkansas that provides academic support services to college students. Since 2013, the company has seen successful operations and is ready to expand. In this thesis, background research was performed to amend the business plan in order to better reflect the business model and highlight opportunities for growth. These opportunities include developing the brand image, increasing current operations, and extending branches to other locations. The purpose of this thesis is to evaluate expansion options as well as funding opportunities that are feasible for the company and to deliver a tangible product Campus Concierge can use to acquire capital. Due to the sensitive nature of the financial content, information has been omitted from the public version. A full analysis has been provided to both Campus Concierge and the advisors on this project

Implications of customer participation in outsourcing noncore services to third parties

Purpose Focal service providers increasingly involve customers in the decision-making about outsourcing parts of the service delivery process to third parties. The present study investigates how customers' outsourcing decisions affect the formation of the waiting experience with the focal service provider, by which the objective waiting time, environmental quality and interactional quality act as focal drivers. Design/methodology/approach To test our hypotheses in the context of cancer care, we gathered process data and experience data by means of a patient observation template (n = 640) and a patient survey (n = 487). The combined data (n = 377) were analyzed using Bayesian models. Findings This study shows that opting for a service triad (i.e. outsourcing non-core services to a third party) deduces customers' attention away from the objective waiting time with the focal service provider but not from the environmental and interactional quality offered by the focal service provider. When the type of service triad coordination is considered, we observe similar effects for a focal service provider-coordinated service triad while in a customer-coordinated service triad the interactional quality is the sole experience driver of waiting experiences that remains significant. Originality/value By investigating the implications of customer participation in the decision-making about outsourcing parts of the service delivery process to third parties, this research contributes to the service design, service triad and service operations literature. Specifically, this study shows that customer outsourcing decisions impact waiting experience formation with the focal service provider.Purpose Focal service providers increasingly involve customers in the decision-making about outsourcing parts of the service delivery process to third parties. The present study investigates how customers' outsourcing decisions affect the formation of the waiting experience with the focal service provider, by which the objective waiting time, environmental quality and interactional quality act as focal drivers. Design/methodology/approach To test our hypotheses in the context of cancer care, we gathered process data and experience data by means of a patient observation template (n = 640) and a patient survey (n = 487). The combined data (n = 377) were analyzed using Bayesian models. Findings This study shows that opting for a service triad (i.e. outsourcing non-core services to a third party) deduces customers' attention away from the objective waiting time with the focal service provider but not from the environmental and interactional quality offered by the focal service provider. When the type of service triad coordination is considered, we observe similar effects for a focal service provider-coordinated service triad while in a customer-coordinated service triad the interactional quality is the sole experience driver of waiting experiences that remains significant. Originality/value By investigating the implications of customer participation in the decision-making about outsourcing parts of the service delivery process to third parties, this research contributes to the service design, service triad and service operations literature. Specifically, this study shows that customer outsourcing decisions impact waiting experience formation with the focal service provider.A

Fixed-Mobile Convergence in the 5G era: From Hybrid Access to Converged Core

The availability of different paths to communicate to a user or device introduces several benefits, from boosting enduser performance to improving network utilization. Hybrid access is a first step in enabling convergence of mobile and fixed networks, however, despite traffic optimization, this approach is limited as fixed and mobile are still two separate core networks inter-connected through an aggregation point. On the road to 5G networks, the design trend is moving towards an aggregated network, where different access technologies share a common anchor point in the core. This enables further network optimization in addition to hybrid access, examples are userspecific policies for aggregation and improved traffic balancing across different accesses according to user, network, and service context. This paper aims to discuss the ongoing work around hybrid access and network convergence by Broadband Forum and 3GPP. We present some testbed results on hybrid access and analyze some primary performance indicators such as achievable data rates, link utilization for aggregated traffic and session setup latency. We finally discuss the future directions for network convergence to enable future scenarios with enhanced configuration capabilities for fixed and mobile convergence.Comment: to appear in IEEE Networ

Inter-Domain Integration of Services and Service Management

The evolution of the global telecommunications industry into an open services market presents developers of telecommunication service and management systems with many new challenges. Increased competition, complex service provision chains and integrated service offerings require effective techniques for the rapid integration of service and management systems over multiple organisational domains. These integration issues have been examined in the ACTS project Prospect by developing a working set of integrated, managed telecommunications services for a user trial. This paper presents the initial results of this work detailing the technologies and standards used, the architectural approach taken and the application of this approach to specific services