An Exploratory Study Of Airline Passenger Technology Use: A Customer Experience Perspective

Airline passengers have many choices and preferences in the way they interact with airlines. This creates numerous challenges for airlines. This research examines technology preferences by Millennials when interacting with airlines. Seven common airline interaction scenarios were evaluated using repeated measures Analysis of Variance with data collected from an online survey. The results show that Millennial generation airline passengers vary their preferences for technology when interacting with airlines. One intriguing finding of this study is that using mobile devices does not rank high as one of their preferred choices

Incidence of ticket taxes and fees in United States domestic air travel

The United States is currently witnessing a vigorous debate on public funding of air transportation and the role of taxes and fees levied on airline tickets. Yet, there is remarkably little economic literature on taxation in the U.S. airline industry. Analysis of a large sample of tickets for travel in the continental United States shows that the effective tax rate has increased from 11% in 1993 to 16% in 2005. While the tax structure and levels have changed over time, this increase is largely due to a historical decline. The theory of tax incidence asserts that economic incidence is a function of price elasticity and market power and is independent of statutory incidence. The U.S. ticket tax structure is a mixed policy of ad valorem and unit taxes. Under perfect competition, the incidence of these two types of taxes is identical. The incidence is bounded by the two extremes of the tax burden being shifted entirely onto the producer or entirely on the consumer. Under imperfect competition, incidence of the unit tax and that of the ad valorem tax need not be identical and overshifting is possible. Empirical analysis of variations in the ad valorem and unit taxes for United States domestic air travel during the 1994-1997 and 2002-2005 periods indicates that the burden of the ad valorem tax is shared by consumers and producers. For the same periods, there is weak evidence of overshifting of the unit tax. The empirical analysis is hindered by the multiplier effect of ad valorem taxes, the lack of simultaneous variation in the ad valorem tax rate and unit taxes, the functional relationship between the two types of taxes, and a number of political and institutional details inherent to the airline industry which are difficult to capture in an econometric model

Doing good for society! How purchasing green technology stimulates consumers toward green behavior: A structural equation modeling–artificial neural network approach

publishedVersio

Towards a better understanding of the political economy of regional integration in the GMS: Stakeholder coordination and consultation for subregional trade facilitation in Cambodia

This study aims at understanding the driving force behind regional integration in the GMS countries and the characteristics and interactions of the various stakeholders influencing the integration process, particularly on issues of trade, trade facilitation and related transport issues (Cross-Border Transport Agreement or “CBTA”).Political economy, GMS, Trade Facilitation, Cambodia, Cross-Border Transport Agreement, CBTA

A "DESIGN FOR AVAILABILITY" METHODOLOGY FOR SYSTEMS DESIGN AND SUPPORT

Prognostics and Health Management (PHM) methods are incorporated into systems for the purpose of avoiding unanticipated failures that can impact system safety, result in additional life cycle cost, and/or adversely affect the availability of a system. Availability is the probability that a system will be able to function when called upon to do so. Availability depends on the system's reliability (how often it fails) and its maintainability (how efficiently and frequently it is pro-actively maintained, and how quickly it can be repaired and restored to operation when it does fail). Availability is directly impacted by the success of PHM. Increasingly, customers of critical systems are entering into "availability contracts" in which the customer either buys the availability of the system (rather than actually purchasing the system itself) or the amount that the system developer/manufacturer is paid is a function of the availability achieved by the customer. Predicting availability based on known or predicted system reliability, operational parameters, logistics, etc., is relatively straightforward and can be accomplished using several methods and many existing tools. Unfortunately in these approaches availability is an output of the analysis. The prediction of system's parameters (i.e., reliability, operational parameters, and/or logistics management) to meet an availability requirement is difficult and cannot be generally done using today's existing methods. While determining the availability that results from a set of events is straightforward, determining the events that result in a desired availability is not. This dissertation presents a "design for availability" methodology that starts with an availability requirement and uses it to predict the required design, logistics and operations parameters. The method is general and can be applied when the inputs to the problem are uncertain (even the availability requirement can be represented as a probability distribution). The method has been demonstrated on several examples with and without PHM

Proceedings of the Second FAROS Public Workshop, 30th September 2014, Espoo, Finland

FAROS is an EC FP7 funded, three year project to develop an approach to incorporate human factors into Risk-Based Design of ships. The project consortium consists of 12 members including industry, academia and research institutes. The second FAROS Public Workshop was held in Dipoli Congress Centre in Otaniemi, Espoo, Finland, on the 30th of September 2014. The workshop included keynotes from industry, papers on risk models for aspects such as collision and grounding, fire and the human element, descriptions of parametric ship models and the overall approach being adopted in the FAROS project

Online Acceptance and Commitment Therapy (ACT) interventions for chronic pain:A systematic literature review

Background We systematically reviewed all literature concerning online Acceptance and Commitment Therapy (ACT) interventions for chronic pain to evaluate their (1) ACT content, (2) design characteristics, (3) design rationales, and (4) adherence. Material and methods: A systematic search was performed on July 9th, 2020 in; PubMed, PsycINFO, CINAHL, and Web of Science. Search terms related to: Acceptance and Commitment Therapy, chronic pain, and eHealth. Extracted data concerned ACT content, design characteristics, adherence, and design rationales. Results 20 articles, in which 14 interventions were described, met all inclusion criteria. Adherence and design rationales were described to a limited extent in the included studies. In total, the majority provided an overview of the included ACT processes. In 10 articles it was described that the intervention was delivered via a dedicated website (n = 10), which was sometimes combined with an app (n = 3). Guidance was included in most studies (n = 19). Studies including RCT's (n = 8) reported online ACT interventions to be effective. Conclusion Online ACT interventions for chronic pain have been shown to be effective and have generally been constructed in line with ACT theory. However, the majority of studies does not provide information about the choices to optimize the fit between task, technology, and user. Considerations behind the choices for intervention features as well as design rationales could help to optimize future online ACT interventions. Additionally, consistent attention should be paid to measurement and operationalization of adherence, since this is a crucial link between content, design and effectiveness