Healthcare Web Accessibility: Litigation Avoidance or Strategic Opportunity?

In 2006, the National Federation of the Blind (NFB) sued Target Corporation alleging that the retailer’s website was inaccessible to the blind, in violation of the Americans with Disability Act (ADA) and various California statutes. Target eventually settled the case for US$9.7 million. The Target case presents an interesting dilemma to private sector healthcare providers. What corporate strategy is appropriate in the case of web accessibility? US Federal and state laws do not specifically require a private company to make its website accessible to customers with disabilities. However, the adverse media exposure from a private class action suit by a disability group can significantly damage a company’s reputation for corporate social responsibility (CSR). We develop a model of corporate web accessibility behavior based on literature linking CSR activities to corporate financial performance. We test its use within the healthcare industry focusing on private-sector companies that deliver online healthcare information. We compare our sample to a group of non-healthcare companies with a reputation for corporate social responsibility for the years before and after the onset of the Target litigation. Results reveal significant differences in the way healthcare corporations choose to address web accessibility

Context-sensitive user Interfaces for semantic services

Service-centric solutions usually require rich context to fully deliver and better reflect on the underlying applications. We present a novel use of context in the form of customized user interface services with the concept of User Interface as a Service (UIaaS). UIaaS takes user profiles as input to generate context-aware interface services. Such interface services can be used as context to augment semantic services with contextual information leading to UIaaS as a Context (UIaaSaaC). The added serendipitous benefit of the proposed concept is that the composition of a customized user interface with the requested service is performed by the service composition engine, as is the case with any other services. We use a special-purpose language (called User Interface Description Language (UIDL)) to model and realize user interfaces as services. We use a real-life e-government application, human services delivery for the citizens, as a proof-of-concept. We also present a comprehensive evaluation of the proposed approach using a functional evaluation and a nonfunctional evaluation consisting of an end user usability test and expert usability reviews

Revisión sistemática de los métodos de evaluación de experiencia de usuario de sitios web informativos

El presente trabajo de tesis consiste en una revisión sistemática, presentada como artículo científico, sobre los métodos de evaluación que son empleados actualmente para la evaluación de la experiencia de usuario en sitios Web informativos. El trabajo de investigación consiste en una revisión de la literatura para identificar los métodos, criterios y herramientas empleadas para evaluar la experiencia de usuario en sitios web de acuerdo a la definición planteada para ambos términos en la ISO 9241. Las investigaciones consideradas para la revisión fueron encuestas, estudios de casos, estudios comparativos y experimentos que incluyan la descripción de la metodología aplicada. El artículo fue publicado en Springer como parte de la participación en el evento "HCI International 2017", realizado en Vancouver (Canadá) en el 2017.Trabajo de Investigació

Enhanced model for ergonomic evaluation of information systems: application to scientific research information system

Considering the importance of the ergonomic aspect for information systems in providing an easy use of the computing systems, this paper focuses on the elaboration of a hybrid model for the ergonomic evaluation of information systems that merges a set of inspection dimensions such as accessibility, practicality, emotionality, and technological persuasion. Details on how the model has been constructed and data have been collected are presented. For the evaluation of our model, a situation of an information system for scientific research (SIMArech) in Moroccan Universities has been studied. This model can be used by ergonomist and human factor professionals. It is found that the proposed heuristics can effectively assess the most important dimensions of scientific research information systems

Assessing the Quality of Mobile Graphical User Interfaces Using Multi-Objective Optimization

Aesthetic defects are a violation of quality attributes that are symptoms of bad interface design programming decisions. They lead to deteriorating the perceived usability of mobile user interfaces and negatively impact the Users eXperience (UX) with the mobile app. Most existing studies relied on a subjective evaluation of aesthetic defects depending on end-users feedback, which makes the manual evaluation of mobile user interfaces human-centric, time-consuming, and error-prone. Therefore, recent studies have dedicated their effort to focus on the definition of mathematical formulas that each targets a specific structural quality of the interface. As the UX is tightly dependent on the user profile, the combi-nation and calibration of quality attributes, formulas, and users characteristics, when defining a defect, is not straightforward. In this context, we propose a fully automated framework which combines literature quality attributes with the users profile to identify aesthetic defects of MUI. More precisely, we consider the mobile user interface evaluation as a multi-objective optimization problem where the goal is to maximize the number of detected violations while minimizing the detection complexity of detection rules and enhancing the interfaces overall quality in means

Video Recommendations Based on Visual Features Extracted with Deep Learning

Postponed access: the file will be accessible after 2022-06-01When a movie is uploaded to a movie Recommender System (e.g., YouTube), the system can exploit various forms of descriptive features (e.g., tags and genre) in order to generate personalized recommendation for users. However, there are situations where the descriptive features are missing or very limited and the system may fail to include such a movie in the recommendation list, known as Cold-start problem. This thesis investigates recommendation based on a novel form of content features, extracted from movies, in order to generate recommendation for users. Such features represent the visual aspects of movies, based on Deep Learning models, and hence, do not require any human annotation when extracted. The proposed technique has been evaluated in both offline and online evaluations using a large dataset of movies. The online evaluation has been carried out in a evaluation framework developed for this thesis. Results from the offline and online evaluation (N=150) show that automatically extracted visual features can mitigate the cold-start problem by generating recommendation with a superior quality compared to different baselines, including recommendation based on human-annotated features. The results also point to subtitles as a high-quality future source of automatically extracted features. The visual feature dataset, named DeepCineProp13K and the subtitle dataset, CineSub3K, as well as the proposed evaluation framework are all made openly available online in a designated Github repository.Masteroppgave i informasjonsvitenskapINFO390MASV-INF

Combination of web usage, content and structure information for diverse web mining applications in the tourism context and the context of users with disabilities

188 p.This PhD focuses on the application of machine learning techniques for behaviourmodelling in different types of websites. Using data mining techniques two aspects whichare problematic and difficult to solve have been addressed: getting the system todynamically adapt to possible changes of user preferences, and to try to extract theinformation necessary to ensure the adaptation in a transparent manner for the users,without infringing on their privacy. The work in question combines information of differentnature such as usage information, content information and website structure and usesappropriate web mining techniques to extract as much knowledge as possible from thewebsites. The extracted knowledge is used for different purposes such as adaptingwebsites to the users through proposals of interesting links, so that the users can get therelevant information more easily and comfortably; for discovering interests or needs ofusers accessing the website and to inform the service providers about it; or detectingproblems during navigation.Systems have been successfully generated for two completely different fields: thefield of tourism, working with the website of bidasoa turismo (www.bidasoaturismo.com)and, the field of disabled people, working with discapnet website (www.discapnet.com)from ONCE/Tecnosite foundation