243 research outputs found

    Some Advances in Aspect Analysis of User-Generated Content

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    Starting from the online reviews associated with an overall rating, the aim is to propose a methodology for detecting the main aspects (or topics) of interest for users, and afterwards to estimate the aspect ratings latently assigned in each review jointly with the weight or emphasis put on each aspect

    Understanding relationship quality in hospitality services : A study based on text analytics and partial least squares

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    Purpose – The purpose of this paper is to analyze the occurrence of terms to identify the relevant topics and then to investigate the area (based on topics) of hospitality services that is highly associated with relationship quality. This research represents an opportunity to fill the gap in the current literature, and clarify the understanding of guests’ affective states by evaluating all aspects of their relationship with a hotel. Design/methodology/approach – This research focuses on natural opinions upon which machine-learning algorithms can be executed: text summarization, sentiment analysis and latent Dirichlet allocation (LDA). Our data set contains 47,172 reviews of 33 hotels located in Las Vegas, and registered with Yelp. A component- based structural equation modeling (partial least squares (PLS)) is applied, with a dual – exploratory and predictive – purpose. Findings – To maintain a truly loyal relationship and to achieve competitive success, hospitality managers must take into account both tangible and intangible features when allocating their marketing efforts to satisfaction-, trust- and commitment-based cues. On the other hand, the application of the PLS predict algorithm demonstrates the predictive performance (out-of-sample prediction) of our model that supports its ability to predict new and accurate values for individual cases when further samples are added. Originality/value – LDA and PLS produce relevant informative summaries of corpora, and confirm and address more specifically the results of the previous literature concerning relationship quality. Our results are more reliable and accurate (providing insights not indicated in guests’ ratings into how hotels can improve their services) than prior statistical results based on limited sample data and on numerical satisfaction ratings alone

    A Review on MAS-Based Sentiment and Stress Analysis User-Guiding and Risk-Prevention Systems in Social Network Analysis

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    [EN] In the current world we live immersed in online applications, being one of the most present of them Social Network Sites (SNSs), and different issues arise from this interaction. Therefore, there is a need for research that addresses the potential issues born from the increasing user interaction when navigating. For this reason, in this survey we explore works in the line of prevention of risks that can arise from social interaction in online environments, focusing on works using Multi-Agent System (MAS) technologies. For being able to assess what techniques are available for prevention, works in the detection of sentiment polarity and stress levels of users in SNSs will be reviewed. We review with special attention works using MAS technologies for user recommendation and guiding. Through the analysis of previous approaches on detection of the user state and risk prevention in SNSs we elaborate potential future lines of work that might lead to future applications where users can navigate and interact between each other in a more safe way.This work was funded by the project TIN2017-89156-R of the Spanish government.Aguado-Sarrió, G.; Julian Inglada, VJ.; García-Fornes, A.; Espinosa Minguet, AR. (2020). A Review on MAS-Based Sentiment and Stress Analysis User-Guiding and Risk-Prevention Systems in Social Network Analysis. Applied Sciences. 10(19):1-29. https://doi.org/10.3390/app10196746S1291019Vanderhoven, E., Schellens, T., Vanderlinde, R., & Valcke, M. (2015). Developing educational materials about risks on social network sites: a design based research approach. Educational Technology Research and Development, 64(3), 459-480. doi:10.1007/s11423-015-9415-4Teens and ICT: Risks and Opportunities. 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Information Processing & Management, 53(1), 106-121. doi:10.1016/j.ipm.2016.06.009Thelwall, M., Buckley, K., Paltoglou, G., Cai, D., & Kappas, A. (2010). Sentiment strength detection in short informal text. Journal of the American Society for Information Science and Technology, 61(12), 2544-2558. doi:10.1002/asi.21416Shoumy, N. J., Ang, L.-M., Seng, K. P., Rahaman, D. M. M., & Zia, T. (2020). Multimodal big data affective analytics: A comprehensive survey using text, audio, visual and physiological signals. Journal of Network and Computer Applications, 149, 102447. doi:10.1016/j.jnca.2019.102447Zhang, C., Zeng, D., Li, J., Wang, F.-Y., & Zuo, W. (2009). Sentiment analysis of Chinese documents: From sentence to document level. Journal of the American Society for Information Science and Technology, 60(12), 2474-2487. doi:10.1002/asi.21206Lu, B., Ott, M., Cardie, C., & Tsou, B. K. (2011). 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Sparse Autoencoder-Based Feature Transfer Learning for Speech Emotion Recognition. 2013 Humaine Association Conference on Affective Computing and Intelligent Interaction. doi:10.1109/acii.2013.90Nicolaou, M. A., Gunes, H., & Pantic, M. (2011). Continuous Prediction of Spontaneous Affect from Multiple Cues and Modalities in Valence-Arousal Space. IEEE Transactions on Affective Computing, 2(2), 92-105. doi:10.1109/t-affc.2011.9Hossain, M. S., Muhammad, G., Alhamid, M. F., Song, B., & Al-Mutib, K. (2016). Audio-Visual Emotion Recognition Using Big Data Towards 5G. Mobile Networks and Applications, 21(5), 753-763. doi:10.1007/s11036-016-0685-9Zhou, F., Jianxin Jiao, R., & Linsey, J. S. (2015). Latent Customer Needs Elicitation by Use Case Analogical Reasoning From Sentiment Analysis of Online Product Reviews. Journal of Mechanical Design, 137(7). doi:10.1115/1.4030159Ceci, F., Goncalves, A. L., & Weber, R. (2016). A model for sentiment analysis based on ontology and cases. IEEE Latin America Transactions, 14(11), 4560-4566. doi:10.1109/tla.2016.7795829Vizer, L. M., Zhou, L., & Sears, A. (2009). Automated stress detection using keystroke and linguistic features: An exploratory study. International Journal of Human-Computer Studies, 67(10), 870-886. doi:10.1016/j.ijhcs.2009.07.005Feldman, R. (2013). Techniques and applications for sentiment analysis. Communications of the ACM, 56(4), 82-89. doi:10.1145/2436256.2436274Schouten, K., & Frasincar, F. (2016). Survey on Aspect-Level Sentiment Analysis. IEEE Transactions on Knowledge and Data Engineering, 28(3), 813-830. doi:10.1109/tkde.2015.2485209Ji, R., Cao, D., Zhou, Y., & Chen, F. (2016). Survey of visual sentiment prediction for social media analysis. Frontiers of Computer Science, 10(4), 602-611. doi:10.1007/s11704-016-5453-2Li, L., Cao, D., Li, S., & Ji, R. (2015). Sentiment analysis of Chinese micro-blog based on multi-modal correlation model. 2015 IEEE International Conference on Image Processing (ICIP). doi:10.1109/icip.2015.7351718Lee, P.-M., Tsui, W.-H., & Hsiao, T.-C. (2015). The Influence of Emotion on Keyboard Typing: An Experimental Study Using Auditory Stimuli. PLOS ONE, 10(6), e0129056. doi:10.1371/journal.pone.0129056Matsiola, M., Dimoulas, C., Kalliris, G., & Veglis, A. A. (2018). Augmenting User Interaction Experience Through Embedded Multimodal Media Agents in Social Networks. Information Retrieval and Management, 1972-1993. doi:10.4018/978-1-5225-5191-1.ch088Rosaci, D. (2007). CILIOS: Connectionist inductive learning and inter-ontology similarities for recommending information agents. Information Systems, 32(6), 793-825. doi:10.1016/j.is.2006.06.003Buccafurri, F., Comi, A., Lax, G., & Rosaci, D. (2016). Experimenting with Certified Reputation in a Competitive Multi-Agent Scenario. IEEE Intelligent Systems, 31(1), 48-55. doi:10.1109/mis.2015.98Rosaci, D., & Sarnè, G. M. L. (2014). Multi-agent technology and ontologies to support personalization in B2C E-Commerce. Electronic Commerce Research and Applications, 13(1), 13-23. doi:10.1016/j.elerap.2013.07.003Singh, A., & Sharma, A. (2017). MAICBR: A Multi-agent Intelligent Content-Based Recommendation System. Lecture Notes in Networks and Systems, 399-411. doi:10.1007/978-981-10-3920-1_41Villavicencio, C., Schiaffino, S., Diaz-Pace, J. A., Monteserin, A., Demazeau, Y., & Adam, C. (2016). A MAS Approach for Group Recommendation Based on Negotiation Techniques. Lecture Notes in Computer Science, 219-231. doi:10.1007/978-3-319-39324-7_19Rincon, J. A., de la Prieta, F., Zanardini, D., Julian, V., & Carrascosa, C. (2017). Influencing over people with a social emotional model. Neurocomputing, 231, 47-54. doi:10.1016/j.neucom.2016.03.107Aguado, G., Julian, V., Garcia-Fornes, A., & Espinosa, A. (2020). A Multi-Agent System for guiding users in on-line social environments. Engineering Applications of Artificial Intelligence, 94, 103740. doi:10.1016/j.engappai.2020.103740Aguado, G., Julián, V., García-Fornes, A., & Espinosa, A. (2020). Using Keystroke Dynamics in a Multi-Agent System for User Guiding in Online Social Networks. Applied Sciences, 10(11), 3754. doi:10.3390/app10113754Camara, M., Bonham-Carter, O., & Jumadinova, J. (2015). A multi-agent system with reinforcement learning agents for biomedical text mining. Proceedings of the 6th ACM Conference on Bioinformatics, Computational Biology and Health Informatics. doi:10.1145/2808719.2812596Lombardo, G., Fornacciari, P., Mordonini, M., Tomaiuolo, M., & Poggi, A. (2019). A Multi-Agent Architecture for Data Analysis. Future Internet, 11(2), 49. doi:10.3390/fi11020049Schweitzer, F., & Garcia, D. (2010). An agent-based model of collective emotions in online communities. The European Physical Journal B, 77(4), 533-545. doi:10.1140/epjb/e2010-00292-

    Learning domain-specific sentiment lexicons with applications to recommender systems

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    Search is now going beyond looking for factual information, and people wish to search for the opinions of others to help them in their own decision-making. Sentiment expressions or opinion expressions are used by users to express their opinion and embody important pieces of information, particularly in online commerce. The main problem that the present dissertation addresses is how to model text to find meaningful words that express a sentiment. In this context, I investigate the viability of automatically generating a sentiment lexicon for opinion retrieval and sentiment classification applications. For this research objective we propose to capture sentiment words that are derived from online users’ reviews. In this approach, we tackle a major challenge in sentiment analysis which is the detection of words that express subjective preference and domain-specific sentiment words such as jargon. To this aim we present a fully generative method that automatically learns a domain-specific lexicon and is fully independent of external sources. Sentiment lexicons can be applied in a broad set of applications, however popular recommendation algorithms have somehow been disconnected from sentiment analysis. Therefore, we present a study that explores the viability of applying sentiment analysis techniques to infer ratings in a recommendation algorithm. Furthermore, entities’ reputation is intrinsically associated with sentiment words that have a positive or negative relation with those entities. Hence, is provided a study that observes the viability of using a domain-specific lexicon to compute entities reputation. Finally, a recommendation system algorithm is improved with the use of sentiment-based ratings and entities reputation

    SENTIMENTALNA ANALIZA SADRŽAJA DRUŠTVENIH MEDIJA HRVATSKE HOTELSKE INDUSTRIJE

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    While social media have become a daily routine in modern society, brand communication and engagement with customers have become essential elements of marketing strategy and success in the tourism and hotel industry. This revolution of social media, in tourism and hospitality marketing, contributed to the rise of a novel sentiment analysis from a machine learning and natural language processing point of view. The purpose of the study is: to provide a general descriptive overview of comments posted by Facebook page followers; to identify specific textual attributes of hotel brand posts on social media and to apply the sentiment analysis to Facebook comments from four- and five-star hotel brands in Croatia to identify and compare customers\u27 feelings and attitudes towards the staff, services and products that hotel brands promote by posting messages on Facebook pages. To analyse hotel brand sentiments, the authors collected a total of 4,248 comments and 2,373 postings in English, German and Italian. The results showed that the comments on four- and five-star hotel brands expressed predominantly positive sentiments. Despite the positively oriented sentiments in the comments, Facebook page followers are predominantly passive users and do not tend to comment actively. The results can be used by marketers in the tourism and hospitality industry to plan their future social media communication strategies.Iako su društveni mediji postali svakodnevica u modernom društvu, brend komuniciranje i uključenost potrošača postali su ključni elementi marketinške strategije i uspjeha u sektoru turizma i ugostiteljstva. Revolucija društvenih medija, u marketingu, turizmu i ugostiteljstvu, pridonijela je razvoju sentimentalne analize sa stajališta strojnog učenja i obrade prirodnog jezika. Svrha ovog rada je: pružiti opći deskriptivni pregled komentara objavljenih od strane pratitelja Facebook stranice; identificirati specifične tekstualne karatkeristike objava hotelskih brendova na Facebook društvenoj mreži i primijeniti sentimentalnu analizu nad Facebook komentarima hotelskih brendova s četiri i pet zvjezdica u Hrvatskoj kako bi se identificirali i usporedili osjećaji, mišljenja i stavovi kupaca prema osoblju, uslugama i proizvodima koje hotelski brendovi promoviraju objavljivanjem poruka na Facebook stranicama. Da bi se analizirali sentimenti komentara pratitelja hotelskih brendova na Facebook društvenoj mreži, autori su prikupili ukupno 4.248 komentara i 2.373 objave na engleskom, njemačkom i talijanskom jeziku. Rezultati su pokazali da su komentari na stranicama hotelskih brendova imali pretežno pozitivan sentiment. Unatoč pozitivno orijentiranim osjećajima u komentarima, pratitelji Facebook stranica su uglavnom pasivni korisnici i ne sudjeluju aktivno u komentiraju objava. Rezultati mogu koristiti marketinškim stručnjacima u turizmu i ugostiteljstvu za planiranje budućih strategija komunikacije putem društvenih media

    ‘Long autonomy or long delay?’ The importance of domain in opinion mining

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    Nowadays, people do not only navigate the web, but they also contribute contents to the Internet. Among other things, they write their thoughts and opinions in review sites, forums, social networks, blogs and other websites. These opinions constitute a valuable resource for businesses, governments and consumers. In the last years, some researchers have proposed opinion extraction systems, mostly domain-independent ones, to automatically extract structured representations of opinions contained in those texts. In this work, we tackle this task in a domain-oriented approach, defining a set of domain-specific resources which capture valuable knowledge about how people express opinions on a given domain. These resources are automatically induced from a set of annotated documents. Some experiments were carried out on three different domains (user-generated reviews of headphones, hotels and cars), comparing our approach to other state-of-the-art, domain-independent techniques. The results confirm the importance of the domain in order to build accurate opinion extraction systems. Some experiments on the influence of the dataset size and an example of aggregation and visualization of the extracted opinions are also shown

    Metric for seleting the number of topics in the LDA Model

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    The latest technological trends are driving a vast and growing amount of textual data. Topic modeling is a useful tool for extracting information from large corpora of text. A topic template is based on a corpus of documents, discovers the topics that permeate the corpus and assigns documents to those topics. The Latent Dirichlet Allocation (LDA) model is the main, or most popular, of the probabilistic topic models. The LDA model is conditioned by three parameters: two Dirichlet hyperparameters (α and β ) and the number of topics (K). Determining the parameter K is extremely important and not extensively explored in the literature, mainly due to the intensive computation and long processing time. Most topic modeling methods implicitly assume that the number of topics is known in advance, thus considering it demands an exogenous parameter. That is annoying, leaving the technique prone to subjectivities. The quality of insights offered by LDA is quite sensitive to the value of the parameter K, and perhaps an excess of subjectivity in its choice might influence the confidence managers put on the techniques results, thus undermining its usage by firms. This dissertation’s main objective is to develop a metric to identify the ideal value for the parameter K of the LDA model that allows an adequate representation of the corpus and within a tolerable elapsed time of the process. We apply the proposed metric alongside existing metrics to two datasets. Experiments show that the proposed method selects a number of topics similar to that of other metrics, but with better performance in terms of processing time. Although each metric has its own method for determining the number of topics, some results are similar for the same database, as evidenced in the study. Our metric is superior when considering the processing time. Experiments show this method is effective.As tendências tecnológicas mais recentes impulsionam uma vasta e crescente quantidade de dados textuais. Modelagem de tópicos é uma ferramenta útil para extrair informações relevantes de grandes corpora de texto. Um modelo de tópico é baseado em um corpus de documentos, descobre os tópicos que permeiam o corpus e atribui documentos a esses tópicos. O modelo de Alocação de Dirichlet Latente (LDA) é o principal, ou mais popular, dos modelos de tópicos probabilísticos. O modelo LDA é condicionado por três parâmetros: os hiperparâmetros de Dirichlet (α and β ) e o número de tópicos (K). A determinação do parâmetro K é extremamente importante e pouco explorada na literatura, principalmente devido à computação intensiva e ao longo tempo de processamento. A maioria dos métodos de modelagem de tópicos assume implicitamente que o número de tópicos é conhecido com antecedência, portanto, considerando que exige um parâmetro exógeno. Isso é um tanto complicado para o pesquisador pois acaba acrescentando à técnica uma subjetividade. A qualidade dos insights oferecidos pelo LDA é bastante sensível ao valor do parâmetro K, e pode-se argumentar que um excesso de subjetividade em sua escolha possa influenciar a confiança que os gerentes depositam nos resultados da técnica, prejudicando assim seu uso pelas empresas. O principal objetivo desta dissertação é desenvolver uma métrica para identificar o valor ideal para o parâmetro K do modelo LDA que permita uma representação adequada do corpus e dentro de um tempo de processamento tolerável. Embora cada métrica possua método próprio para determinação do número de tópicos, alguns resultados são semelhantes para a mesma base de dados, conforme evidenciado no estudo. Nossa métrica é superior ao considerar o tempo de processamento. Experimentos mostram que esse método é eficaz

    How to monitor and generate intelligence for a DMO from online reviews

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    Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing IntelligenceSocial media and customer review websites have changed the way the tourism sector is managed. Social media has become a new source of information, due to the large amount of UGC / e-Wom generated by consumers An information that is "available" but at the same time noisy and of great volume, which makes it difficult to access and analyze. This study investigates and verifies the possibility of using data present in content reviews of a Content Web Site Review - TripAdivsor - to generate actionable information for a Destination Management Organization. With a focus on negative reviews, tourist attractions of Lisbon and using the “R code” and its packages, the study shows that with the correct technique chosen and the action of an intelligence analyst, data can be extracted and provide substrate for actions, strategy and intelligence generation – which is Social Media Intelligence. The findings prove that the flood of web 2.0 data can serve as a source of intelligence for the Destination Management Organization (DMO). By monitoring sites like TripAdvisor, a DMO can hear what tourists talk about attractions and thereby generate insights for intelligence and strategy actions. A DMO can even, analyzing this data, make your attractions more desirable, and even act in adverse situations, reducing risky situations

    Comparison of Latent Dirichlet Modeling and Factor Analysis for Topic Extraction: A Lesson of History

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    Topic modeling is often perceived as a relatively new development in information retrieval sciences, and new methods such as Probabilistic Latent Semantic Analysis and Latent Dirichlet Allocation have generated a lot of research. However, attempts to extract topics from unstructured text using Factor Analysis techniques can be found as early as the 1960s. This paper compares the perceived coherence of topics extracted on three different datasets using Factor Analysis and Latent Dirichlet Allocation. To perform such a comparison a new extrinsic evaluation method is proposed. Results suggest that Factor Analysis can produce topics perceived by human coders as more coherent than Latent Dirichlet Allocation and warrant a revisit of a topic extraction method developed more than fifty-five years ago, yet forgotten

    Monitoring the quality and perception of service in colombian public service companies with twitter and descriptive temporal analysis

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    The main goal of this research is to analyze the perception of service in public sector companies in the city of Bogota via Twitter and text mining to identify areas, problems, and topics aiming for quality service improvement. To achieve this objective, a structured method for data modeling is implemented based on the KDD methodology. Tweets from January to June 2022 related to the companies in the sector are processed, and a temporal analysis of the evolution of sentiment is performed based on the dictionaries Bing, AFINN, and NRC. Subsequently, the LDA algorithm (Latent Dirichlet Allocation algorithm) is used to visually identify the topics with the greatest negative impact reported by the users in each of the 6 months by adding the temporal dimension. The results revealed that, for Aqueduct (water supply service), the topic with the highest dissatisfaction is related to the “Water Tank Request” processes; for Enel (energy services) “Service Outages”; and for Vanti (gas services), “Case solution and request information”. Temporal patterns of tweets, sentiments, and topics are also highlighted for the three companies.Peer ReviewedPostprint (published version
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