Expectations and promises

Discusses the Chancery Division judgment in Thorner v Curtis on a claim by an unpaid farm worker, who was led to expect that he would inherit the farm. Examines whether proprietary estoppel could be proved even if the deceased landowner made no express promise. Reviews case law on proprietary estoppel

Promises and Expectations

We investigate why people keep their promises in the absence of external enforcement mechanisms and reputational effects. In a controlled laboratory experiment we show that exogenous variation of second-order expectations (promisors’ expectations about promisees’ expectations that the promise will be kept) leads to a significant change in promisor behavior. We provide clean evidence that a promisor’s aversion to disappointing a promisee’s expectation leads her to keep her promise. We propose a simple theory of lexicographic promise keeping that is supported by our results and nests the findings of previous contributions as special cases

Promises and Expectations

We investigate why people keep their promises in the absence of external enforcement mechanisms and reputational effects. In a controlled laboratory experiment we show that exogenous variation of second-order expectations (promisors’ expectations about promisees’ expectations) leads to a significant change in promisor behavior. We provide evidence that a promisor’s aversion to disappointing a promisee’s expectation leads her to behave more generously. We propose and estimate a simple model of conditional guilt aversion that is supported by our results and nests the findings of previous contributions as special cases

Promises, Expectations, and Rights

I address the problem of why promises create obligations. First, I spell out and object the so-called expectational account according to which the duty to keep our promises arises from the fact that, when we promise to do something, we create an expectation in the promisee, which we have the duty not to disappoint. It has been claimed that this account is circular since we can only raise the expectation, in the appropriate sense, if we already have the moral duty to keep our promise. I argue, against Scanlon and others, that such circularity is unavoidable. In the second section, I develop an alternative approach. Based on some ideas by H. Hart, H. Steiner, E. Mack, and others, I hold that the normative force of promises should be explained by its connection to the normative force of rights. Promising to do X should be understood as an act of surrendering our liberty-right not to do X. The central question is, therefore, how we come to have the moral power to limit our liberty-rights. My suggestion is that such power is conceptually linked to the very idea of exercising rights

Promises, Expectations, and Rights

I address the problem of why promises create obligations. First, I spell out and object the so-called expectational account according to which the duty to keep our promises arises from the fact that, when we promise to do something, we create an expectation in the promisee, which we have the duty not to disappoint. It has been claimed that this account is circular since we can only raise the expectation, in the appropriate sense, if we already have the moral duty to keep our promise. I argue, against Scanlon and others, that such circularity is unavoidable. In the second section, I develop an alternative approach. Based on some ideas by H. Hart, H. Steiner, E. Mack, and others, I hold that the normative force of promises should be explained by its connection to the normative force of rights. Promising to do X should be understood as an act of surrendering our liberty-right not to do X. The central question is, therefore, how we come to have the moral power to limit our liberty-rights. My suggestion is that such power is conceptually linked to the very idea of exercising rights

Turning marketing promises into business value: The experience of an industrial SME

The article studies the value that businesses should have for their customers and shareholders. It explains how to develop such value to meet or exceed customer's expectations through the application of the promise framework. The promise model includes promises made to customers, promises kept, and promises that involve a synchronized effort from the whole firm to create and deliver value to customers

A Social Exchange Model of Psychological Contract Fulfillment: Where Do Promises, Expectations, LMX, and POS Fit In?

We investigated psychological contract (PC) fulfillment using the three building blocks of the social exchange theory: content of the exchange, parties to the exchange, and the process of the exchange. Results from two studies demonstrate that PC fulfillment is related to different outcomes depending on fulfillment conceptualized in terms of promises as opposed to expectations. Expectations fulfillment is a stronger predictor of affective commitment, whereas promises fulfillment is a stronger predictor of turnover. Additionally, we tested hypotheses to examine the multisource effects of PC fulfillment. PC fulfillment by the supervisor and by the organization highlighted the relationship between PC fulfillment, leader–member exchange (LMX), and perceived organizational support (POS). Findings suggest that expectations fulfillment results in higher LMX when the source of fulfillment is perceived to be the manager and expectations fulfillment is related to higher POS when the organization is deemed as the source of PC fulfillment. The results were not significant for promises fulfillment

Reactions to psychological contract breaches and organizational citizenship behaviours: An experimental manipulation of severity

Copyright © 2018 John Wiley & Sons, Ltd. Grounded in affective events theory, we investigated the effects of experimentally manipulated psychological contract breaches on participants\u27 feelings of violation, subsequent perceptions of psychological contract strength, and organizational citizenship behaviours in a sample of working adults. Results support previous findings that pre-existing relational psychological contract strength interacts with severity of unmet promises or expectations. Specifically, individuals with high relational contracts who experience low severity of unmet promises/expectations have the lowest breach perceptions, whereas individuals with high relational contracts who experience more severe levels unmet promises/expectations experience the highest level of breach perceptions. Results also support the concept of a breach spiral in that prior perceptions of breach led to an increased likelihood of subsequent perceptions of breach following the experimental manipulation. Furthermore, consistent with affective events theory, results support the argument that a psychological contract breach\u27s effect on specific organizational citizenship behaviours is mediated by feelings of violation and the reassessment of relational contracts. These effects were present even after controlling for the direct effects of the manipulated severity of unmet promises/expectations

Contradictory transformations: observations on the intellectual dynamics of South African universities

What sort of expectations of transformation of higher education have been aroused by liberation movements? Has the new South Africa fulfilled such expectations? This paper explores the promises and processes that have enveloped South African universities in recent decades. It focuses on the underlying assumptions shaping academic disciplines in the humanities, the debates contesting them and the social-political-economic movements encompassing them. It traces the impact of marxism, africanism, postmodernism and neoliberalism on the production of knowledge. It concludes that South African universities are caught up in a complex field forces where they are subject to conflicting pressures. The result is a state of contradictory transformations – one stemming from the politics of liberation and the other from the demands of the global market

An interface group for process components

We take a process component as a pair of an interface and a behaviour. We study the composition of interacting process components in the setting of process algebra. We formalize the interfaces of interacting process components by means of an interface group. An interesting feature of the interface group is that it allows for distinguishing between expectations and promises in interfaces of process components. This distinction comes into play in case components with both client and server behaviour are involved.Comment: 26 pages; section on non-associativity of component composition added, examples adde