Records management capacity and compliance toolkits : a critical assessment.

This article seeks to present the results of a project that critically evaluated a series of toolkits for assessing records management capacity and/or compliance. These toolkits have been developed in different countries and sectors within the context of the e-environment and provide evidence of good corporate and information governance. Design/methodology/approach - A desk-based investigation of the tools was followed by an electronic Delphi with toolkit developers and performance measurement experts to develop a set of evaluation criteria. Different stakeholders then evaluated the toolkits against the criteria using cognitive walkthroughs and expert heuristic reviews. The results and the research process were reviewed via electronic discussion. Findings - Developed by recognised and highly respected organisations, three of the toolkits are software tools, whilst the fourth is a methodology. They are all underpinned by relevant national/international records management legislation, standards and good practice including, either implicitly or explicitly, ISO 15489. They all have strengths, complementing rather than competing with one another. They enable the involvement of other staff, thereby providing an opportunity for raising awareness of the importance of effective records management. Practical implications - These toolkits are potentially very powerful, flexible and of real value to organisations in managing their records. They can be used for a "quick and dirty" assessment of records management capacity or compliance as well as in-depth analysis. The most important criterion for selecting the appropriate one is to match the toolkit with the scenario. Originality/value - This paper aims to raise awareness of the range and nature of records management toolkits and their potential for varied use in practice to support more effective management of records

Evaluating tools to support a new practical classification of diabetes: excellent control may represent misdiagnosis and omission from disease registers is associated with worse control.

To conduct a service evaluation of usability and utility on-line clinical audit tools developed as part of a UK Classification of Diabetes project to improve the categorisation and ultimately management of diabetes

Benefits and swot analysis of iknow estudent services system

The implementation of new robust and complex overall systems in any area is in the very least demanding, complicated, extensive, particularized and delicate. Especially if they are planned to be designed for almost entire higher education system in a country. Inevitably at the beginning, the stakeholders in the existing processes and resources will be reluctant to radical change such as the one in the case of iKnow system implementation, setbacks can be experienced in the mentality shifts, workflow adjustments and adaptation, but also in the different starting points in different institutions for such implementations. And this is only before the beginning of usage of the system. As with any big, ERP-like software solution, the first period of implementation may be the scariest, until everyone gets on board. Then the impressions from the intuitive interface, completion of tasks from distance, the overview of many aspects, maybe never even considered before, and the usefulness of the reports will kick in. That is the point from which the added value from the iKnow eStudent Services System will start to pile up improvements in many directions and depths. This paper can serve as an introduction to the benefits, strengths and opportunities that can be expected from iKnow, and food for thought for the involved parties in the realization of the project for its weaknesses and threats. By observing the requirements for the system on one side, and the technical documentation and the software itself on the other, we can conclude that what is asked for has been delivered in the construction area, and time will show that the objectives will be reachable in the very least, if not completely, with timely implementation and proper usage

Business Process Management Education in Academia: Status, challenges, and Recommendations

In response to the growing proliferation of Business Process Management (BPM) in industry and the demand this creates for BPM expertise, universities across the globe are at various stages of incorporating knowledge and skills in their teaching offerings. However, there are still only a handful of institutions that offer specialized education in BPM in a systematic and in-depth manner. This article is based on a global educators’ panel discussion held at the 2009 European Conference on Information Systems in Verona, Italy. The article presents the BPM programs of five universities from Australia, Europe, Africa, and North America, describing the BPM content covered, program and course structures, and challenges and lessons learned. The article also provides a comparative content analysis of BPM education programs illustrating a heterogeneous view of BPM. The examples presented demonstrate how different courses and programs can be developed to meet the educational goals of a university department, program, or school. This article contributes insights on how best to continuously sustain and reshape BPM education to ensure it remains dynamic, responsive, and sustainable in light of the evolving and ever-changing marketplace demands for BPM expertise