Change Support in Process-Aware Information Systems - A Pattern-Based Analysis

In today's dynamic business world the economic success of an enterprise increasingly depends on its ability to react to changes in its environment in a quick and flexible way. Process-aware information systems (PAIS) offer promising perspectives in this respect and are increasingly employed for operationally supporting business processes. To provide effective business process support, flexible PAIS are needed which do not freeze existing business processes, but allow for loosely specified processes, which can be detailed during run-time. In addition, PAIS should enable authorized users to flexibly deviate from the predefined processes if required (e.g., by allowing them to dynamically add, delete, or move process activities) and to evolve business processes over time. At the same time PAIS must ensure consistency and robustness. The emergence of different process support paradigms and the lack of methods for comparing existing change approaches have made it difficult for PAIS engineers to choose the adequate technology. In this paper we suggest a set of changes patterns and change support features to foster the systematic comparison of existing process management technology with respect to process change support. Based on these change patterns and features, we provide a detailed analysis and evaluation of selected systems from both academia and industry. The identified change patterns and change support features facilitate the comparison of change support frameworks, and consequently will support PAIS engineers in selecting the right technology for realizing flexible PAIS. In addition, this work can be used as a reference for implementing more flexible PAIS

Process-oriented Iterative Multiple Alignment for Medical Process Mining

Adapted from biological sequence alignment, trace alignment is a process mining technique used to visualize and analyze workflow data. Any analysis done with this method, however, is affected by the alignment quality. The best existing trace alignment techniques use progressive guide-trees to heuristically approximate the optimal alignment in O(N2L2) time. These algorithms are heavily dependent on the selected guide-tree metric, often return sum-of-pairs-score-reducing errors that interfere with interpretation, and are computationally intensive for large datasets. To alleviate these issues, we propose process-oriented iterative multiple alignment (PIMA), which contains specialized optimizations to better handle workflow data. We demonstrate that PIMA is a flexible framework capable of achieving better sum-of-pairs score than existing trace alignment algorithms in only O(NL2) time. We applied PIMA to analyzing medical workflow data, showing how iterative alignment can better represent the data and facilitate the extraction of insights from data visualization.Comment: accepted at ICDMW 201

Resource dimensioning through buffer sampling

Link dimensioning, i.e., selecting a (minimal) link capacity such that the users’ performance requirements are met, is a crucial component of network design. It requires insight into the interrelationship among the traffic offered (in terms of the mean offered load , but also its fluctuation around the mean, i.e., ‘burstiness’), the envisioned performance level, and the capacity needed. We first derive, for different performance criteria, theoretical dimensioning formulas that estimate the required capacity $c$ as a function of the input traffic and the performance target. For the special case of Gaussian input traffic, these formulas reduce to $c = M + \alpha V$, where directly relates to the performance requirement (as agreed upon in a service level agreement) and $V$ reflects the burstiness (at the timescale of interest). We also observe that Gaussianity applies for virtually all realistic scenarios; notably, already for a relatively low aggregation level, the Gaussianity assumption is justified.\ud As estimating $M$ is relatively straightforward, the remaining open issue concerns the estimation of $V$. We argue that particularly if corresponds to small time-scales, it may be inaccurate to estimate it directly from the traffic traces. Therefore, we propose an indirect method that samples the buffer content, estimates the buffer content distribution, and ‘inverts’ this to the variance. We validate the inversion through extensive numerical experiments (using a sizeable collection of traffic traces from various representative locations); the resulting estimate of $V$ is then inserted in the dimensioning formula. These experiments show that both the inversion and the dimensioning formula are remarkably accurate