Certification of quality management systems under ISO 9000 versus business bottom line: empirical evidence

Esta investigación, tiene como objetivo principal la posible correlación entre la calidad y los beneficios que proporciona, tanto humanos, económicos y tecnológicos, materializados en un incremento de los resultados, lo que permitirá algunas empresas resolver los desafíos y oportunidades en el mundo de hoy, cada vez más interconectado. La aplicación de las herramientas de calidad puede resultar clave para el éxito de las organizaciones, proporcionando una ventaja competitiva en la actual economía mundial y una mayor satisfacción de sus clientes en términos del valor que perciben. De forma más explicita, esta investigación pretende demostrar la relación entre la certificación ISO 9001, la medición de los costes de la calidad y los resultados de la empresa, sobre la base de un estudio empírico. Por lo tanto, este trabajo de investigación tiene como objetivo estudiar y entender la importancia de aplicar sistemas de gestión de calidad total y control de costes en la gestión de la calidad de la empresa. En particular, estamos especialmente interesados en si la aplicación de estas herramientas aumenta el resultado de la empresa. Para lograr este objetivo, hemos desarrollado un estudio empírico de las empresas certificadas por el NP EN ISO 9001:2000, en Portugal, en la región de Ribatejo (Distrito de Santarém) y recopilar datos sobre si la empresa añade valor.Quality is the main focus of the current paper, as well as the great importance of its benefits to businesses. These benefits, which shall consubstantiate increased earnings, are deemed as significant to companies from an economical, technological and human resources point of view, considering also that its development may facilitate the entrepreneurial capacity of firms to deal with the ever evolving challenges and opportunities of the current interconnected world. More specifically, the current investigation aims to demonstrate the existence of an objective relation between the standard ISO 9000 certification, quality costs measuring and earnings, based on our empirical study. So, the current investigation was aimed to study and understand the importance of the implementation of total quality management systems as well as quality cost control in a firm’s quality management system. In particular we would like to understand whether the implementation of quality tools has a positive influence in a firm’s earnings. In order to fulfil such objective within the Portuguese context, we have developed an empirical study which targeted companies accredited under NP EN ISO 9001:2000 on a particular sub-region of Portugal (Ribatejo, Santarém’s district), and collected data in order to verify whether the implementation of such quality management systems adds value to those companies

Termination And Discipline Procedures, Disputes Procedures & Work Evaluation

This series of paper examines industrial issues from a nonprofit management perspective

Quality and it's Role in Growth of Bosnian and Herzegovinian Economy

Nowadays in an extremely competitive environment one of the most important issues is efficient management of total business processes which as a result should lead to achieving better financial and development goals and fulfilling customer’s wishes. Efficient management turns to be quality management which includes different methods and techniques. Achieving expected quality of the products and services, as well as total business processes in all aspects, is the only way of surviving in this competitive environment. Framework for the quality implementation in the company is postulates of the different quality concept, such as TQM, Kaizen or Six Sigma. ISO and other certificates are assurance of the product quality. On the other hand, it can be very effective means for entering foreign markets. Due to importance of mentioned concepts and importance of obtaining certificates, this paper is focused on the methodology of the quality management as well as on experiences from real sector and research results. Main aim of research is to determine practical assumptions for efficient quality management and its role in a growth of economy.total business processes, TQM, Kaizen, Six Sigma, ISO, growth of economy

Gender Discrimination and Job Satisfaction

This article defines the relationship between two factors and its impact by examining the effect of Gender discrimination in the work place which influences the job performance and job satisfaction in individuals(i.e.; hiring, promotion, salary, control/ autonomy/ influence, challenge, performance measures, feed back, in strumentality, stability/security). The data is collected through quantitative method. The sample of thestudy consisted of 500 employees working in different bank in Islamabad and Wahcantt (Pakistan) through the questionnaire, of which 300 were returned and processed. R was used to analysis the data, using independent T-Test, and excel, Correlation and Multi-regression analysis. There is a significant prove, gender discrimination has an influence on Job satisfaction and job performance and stability of individuals. From findings of the study, it is also depicted that male and female have significantly different level of job satisfaction

EDMS Use in Local E-Government: Extent of Use and Overall Performance Mediated by Routinization and Infusion

This study analyzes the effects of several post-adoption behaviors (extent of use, routinization and infusion) on overall performance in using an Electronic Document Management System (EDMS). Furthermore, we test whether the routinization and infusion variables mediate the influence of the extent of use on overall performance. This research collects data from a survey answered by 2,175 employees (EDMS users) of Portuguese municipalities. The Partial Least Squares technique is applied to test the model. The results showed that routinization is directly predicted by the extent of use, whereas infusion is directly affected by the extent of use and also by routinization. Consequently, such post-adoptive behaviors are interrelated not only in a sequential process, but also in parallel. In addition, overall performance is directly influenced by routinization and infusion. Finally, an indirect effects analysis shows that routinization and infusion mediate the relationship between extent of use and overall performance

Epistemic Paternalism and the Service Conception of Epistemic Authority

Epistemic paternalism is the thesis that in some circumstances we are justified in interfering with the inquiry of another for their own epistemic good without consulting them on the issue. In this paper, I address the issue of who is rationally entitled to undertake paternalistic interferences, and in virtue of which features one has this entitlement. First, I undermine the view according to which experts are the most apt people to act as paternalist interferers. Then, I argue that epistemic authorities are in a better position to satisfy the requirements of justified epistemic paternalism, when conceived according to the service model of epistemic authority. Finally, I offer a virtue-based account of paternalist interferers and show how it can apply to cases in which the interferer is a group or an institution