Scaling Participation -- What Does the Concept of Managed Communities Offer for Participatory Design?

This paper investigates mechanisms for scaling participation in participatory design (PD). Specifically, the paper focuses on managed communities, one strategy of generification work. We first give a brief introduction on the issue of scaling in PD, followed by exploring the strategy of managed communities in PD. This exploration is underlined by an ongoing case study in the healthcare sector, and we propose solutions to observed challenges. The paper ends with a critical reflection on the possibilities managed communities offer for PD. Managed communities have much to offer beyond mere generification work for large-scale information systems, but we need to pay attention to core PD values that are in danger of being sidelined in the process

SenseMyStreet: Sensor Commissioning Toolkit for Communities

The rise of big data and smart sensing, with the promise of more educated and informed decisions, has fuelled a shift towards more data-driven decision-making in local and national government. However, we are observing a disconnect between the people who are affected by these decisions and their access to tools and resources to collect data in order to provide the needed evidence for change. To truly democratise this process and for citizens to become active prosumers of data, new mechanisms of citizen data production are needed. In this paper we report on a two-year ethnographic and iterative co-design process with the local community. This work encompassed the design, development and deployment of SenseMyStreet (SeMS), a bespoke sensor commissioning toolkit that enables citizens and community groups to use and commission a city's scientific-grade environmental monitors, determining where they will be located on their streets and collecting data to evidence hyper-local issues. Unlike prior research, which creates alternative data sources to contest city data, our toolkit helps integrate citizen commissioned data into the city datasets used by citizens and decision-makers. Reflecting on the design process and evaluating the ways people engaged with the digital tools of the toolkit, we highlight how commissioning can be configured to promote equity in the smart city, empower citizens to take ownership of issues and facilitate the creation of community networks that utilise the data for local benefit

Participatory Design as the Temporal Flow of Coalescing Participatory Lines

This paper argues that the existing literature on participatory design (PD) tends to focus on frontstage design interactions (workshops, participants, methodologies, techniques, etc.) to facilitate PD ‘here and now’—referred to as the interactional approach. In contrast, the paper proposes to contribute to an evolving literature, referred to as the transformational approach, that takes a more longitudinal line and which attends to both the frontstage and backstage within an extended temporal frame. To do this the paper draws on the work of the social anthropologist Tim Ingold, in particular, his concept of the happening of ongoing life as a bundle of flowing lines. The paper argues that PD becomes possible when ongoing participation is conceived of as a set of corresponding (or coalescing) and conditioning lines of flow—each line with its own history, attentionality, rhythms, tempos and so forth. To illustrate what this reorientation might mean for PD the paper draws on an in-depth action research study of a PD initiative that sought to develop a digital service to address loneliness and social isolation in a rural location in the UK. The paper explores how project members, individual participants, non-governmental organisation, government representatives, evaluators and funders co-responded to each other (or not) as they engaged, or became implicated, in the PD process. The paper concludes with some practical implications of what such an Ingoldian reorientation might mean for the ongoing development of PD as a transformational methodology

Rethinking Design Thinking

The term design thinking has gained considerable attention over the past decade in a wide range of organizations and contexts beyond the traditional preoccupations of designers. The main idea is that the ways professional designers problem solve is of value to firms trying to innovate and to societies trying to make change happen. This paper reviews the origins of the term design thinking in research on designers and its adoption by management educators and consultancies within a dynamic, global mediatized economy. Three main accounts are identified: design thinking as a cognitive style, as a general theory of design, and as a resource for organizations. The paper then argues there are several issues that undermine the claims made for design thinking. The first is how many of these accounts rely on a dualism between thinking and knowing, and acting in the world. Second, the idea of a generalized design thinking ignores the diversity of designers’ practices and institutions which are historically situated. The third is how design thinking rests on theories of design that privilege the designer as the main agent in designing. Instead the paper proposes that attending to the situated, embodied routines of designers and others offers a useful way to rethink design thinking

Motivation of people with intellectual disabilities in technology design activities: the role of autonomy, competence, and relatedness

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Infrastructuring for cultural commons

In this doctoral dissertation, I inquire into the ways in which Participatory Design (PD) and digital design endeavors can contribute to wider public access to, and use of, digital cultural heritage. I advocate for an approach according to which digital cultural heritage is arranged and understood as cultural commons, and for more collaborative modes of social care for and governance of the commons. In addition to the empirically grounded findings and proposals contained in six individual research articles, I develop a theoretical framework that combines scholarship on Information Infrastructures, Commons and PD. Against this framework I interrogate how the information infrastructures and conditions that surround digital cultural heritage can be active in constructing and contributing to cultural commons. While doing this, I draw attention to the gap that exists between on the one hand official institutional digital cultural heritage collections, systems and practices, and on the other hand the digital platforms and practices through which everyday people create, curate and share digital cultural works. In order to understand how to critically and productively bridge this gap, I present insights gained from conducting three design research cases that engage both cultural heritage institutions and everyday media users. Building upon this empirical work, and latching on to scholarship on the notion of infrastructuring, I propose four infrastructuring strategies for cultural commons: probing and building upon the installed base, stimulating and simulating design and use through gateways, producing and pooling shared resources, and, lastly, fostering and shaping a commons culture that supports commoning. In exploring these strategies, I map the territory between commons and infrastructuring, and connect these notions to the PD tradition. I do so to sketch the design principles for a design orientation, commons design. I assert that these principles can be useful for advancing PD, and can inform future initiatives, aid in identifying infrastructural challenges, and in finding and confirming an orientation to participatory design activities. Drawing on my practical design work, I discuss requirements for professional designers operating on commons frameworks and with collective action. By doing this, my dissertation not only breaks new theoretical ground through advancing theoretical considerations relevant to contemporary design research, especially the field of PD, but also contributes practical implications useful for professional digital media design practice, especially for designers working in the fields of digital culture and cultural heritage

Toward an Afro-Centric indigenous HCI paradigm

Current HCI paradigms are deeply rooted in a western epistemology which attests its partiality and bias of its embedded assumptions, values, definitions, techniques and derived frameworks and models.Thus tensions created between local cultures and HCI principles require us to pursue a more critical research agenda within an indigenous epistemology. In this paper we present an Afro-centric paradigm, as promoted by African scholars, as an alternative perspective to guide interaction design in a situated context in Africa and promote the reframing of HCI. We illustrate a practical realization of this paradigm shift within our own community driven designin Southern Africa.http://www.tandfonline.com/loi/hihc20hb2016Informatic

Expanding design space(s) : design in communal endeavours

The present research inquires into the contemporary shapes and strategies of situated and participatory perspectives on design. It proposes a re-conception of the notion of design space to capture the wider interplay of possibilities, practices, and partly assembled technologies, as well as developing competencies and social arrangements that are the basis for ongoing design choices. In so doing, this work looks at the arrangements that evolved at the intersection of two design research engagements. The first engagement deals with the life project of an association of seniors developing an alternative housing arrangement with its related growing-old-together practices. In particular, the first case study draws on a mutual journey to design and develop what the community refers to as their everyday life management system or Miina, which helps them coordinate their daily joint practices. The second engagement looks at forms of active citizenship in the interactions of citizens both with each other and with officials in the city administration as these interactions are enacted through locative technologies. In this case, the research takes advantage of the collaborative design process for an online platform service, namely Urban Mediator, for sharing locative media content about the urban environment. The research highlights aspects that are relevant to the development of design approaches which do not only deal with designers and their design processes, but which can also deal with how both the things undergoing design and the design process itself are simultaneously embedded in existing everyday life arrangements. Drawing on work from different fields, especially Design Research and Science and Technology Studies, the design space framework introduced herein elaborates nuanced navigational aids for long term design engagement. The main purpose of this framework is to help recognize the inescapability of confronting collective design spaces and the relevance and potential that their explicit construction as collaborative endeavours can have in particular settings