28 research outputs found
A comparison of high-speed internet service in Ghana: an analytical hierarchy approach
This is an accepted manuscript of an article published by Emerald in Information Technology and People on 05/02/2018, available online: https://doi.org/10.1108/ITP-06-2016-0143
The accepted version of the publication may differ from the final published version.© 2018, Emerald Publishing Limited. Purpose: The rising proportion of internet users in Sub-Saharan Africa and the lack of analytical techniques, as decision support systems, in choosing among alternative internet service providers (ISPs) by consumers underpin this study. The purpose of this paper is to propose an approach for evaluating high-speed internet service offered by ISPs in a sub-Saharan African country. Design/methodology/approach: Using a sample size of 150, pairwise comparisons of two ISPs along five criteria of cost, usability, support, reliability and speed were performed by ten person groups of university students working in various organizations in Ghana and undertaking an online Six Sigma Course. Geometric means were employed to aggregate the scores in 15 groups, and these scores were then normalized and used as input into an analytical hierarchy process grid. Findings: The results show that consumers of internet services highly emphasize the cost attribute of internet provision in their decision making. On the other hand, it was realized that consumers least emphasize the support provided by ISPs in their decision making among alternative ISPs. Originality/value: This study has sought to provide an analytical framework for assessing the quality of service provided by alternative ISPs in a developing economyâs context. The evaluating criteria in this framework also reveal the key consumer requirements in internet service provision in a developing economyâs environment. This, to a large extent, will inform the marketing strategies of existing ISPs in Ghana as well as prospective ones intending to enter the Ghanaian market. Besides, the National Communication Authority, a regulator of communication services provision in Ghana, will be informed about the performances of the ISPs along five performance criteria. This is expected to aid in their regulatory functions.Published versio
Educational Technology and Education Conferences, June to December 2012
The conference list contains events such as "Learning and Teaching","Innovation in e-Learning", "Online Teaching", "Distance Learning Administration", "The World Open Educational Resources Congress", "Mobile Health", and "Realizing Dreams"
Concevoir des applications internet des objets sémantiques
According to Cisco's predictions, there will be more than 50 billions of devices connected to the Internet by 2020.The devices and produced data are mainly exploited to build domain-specific Internet of Things (IoT) applications. From a data-centric perspective, these applications are not interoperable with each other.To assist users or even machines in building promising inter-domain IoT applications, main challenges are to exploit, reuse, interpret and combine sensor data.To overcome interoperability issues, we designed the Machine-to-Machine Measurement (M3) framework consisting in:(1) generating templates to easily build Semantic Web of Things applications, (2) semantically annotating IoT data to infer high-level knowledge by reusing as much as possible the domain knowledge expertise, and (3) a semantic-based security application to assist users in designing secure IoT applications.Regarding the reasoning part, stemming from the 'Linked Open Data', we propose an innovative idea called the 'Linked Open Rules' to easily share and reuse rules to infer high-level abstractions from sensor data.The M3 framework has been suggested to standardizations and working groups such as ETSI M2M, oneM2M, W3C SSN ontology and W3C Web of Things. Proof-of-concepts of the flexible M3 framework have been developed on the cloud (http://www.sensormeasurement.appspot.com/) and embedded on Android-based constrained devices.Selon les prĂ©visions de Cisco , il y aura plus de 50 milliards d'appareils connectĂ©s Ă Internet d'ici 2020. Les appareils et les donnĂ©es produites sont principalement exploitĂ©es pour construire des applications « Internet des Objets (IdO) ». D'un point de vue des donnĂ©es, ces applications ne sont pas interopĂ©rables les unes avec les autres. Pour aider les utilisateurs ou mĂȘme les machines Ă construire des applications 'Internet des Objets' inter-domaines innovantes, les principaux dĂ©fis sont l'exploitation, la rĂ©utilisation, l'interprĂ©tation et la combinaison de ces donnĂ©es produites par les capteurs. Pour surmonter les problĂšmes d'interopĂ©rabilitĂ©, nous avons conçu le systĂšme Machine-to-Machine Measurement (M3) consistant Ă : (1) enrichir les donnĂ©es de capteurs avec les technologies du web sĂ©mantique pour dĂ©crire explicitement leur sens selon le contexte, (2) interprĂ©ter les donnĂ©es des capteurs pour en dĂ©duire des connaissances supplĂ©mentaires en rĂ©utilisant autant que possible la connaissance du domaine dĂ©finie par des experts, et (3) une base de connaissances de sĂ©curitĂ© pour assurer la sĂ©curitĂ© dĂšs la conception lors de la construction des applications IdO. Concernant la partie raisonnement, inspirĂ© par le « Web de donnĂ©es », nous proposons une idĂ©e novatrice appelĂ©e le « Web des rĂšgles » afin de partager et rĂ©utiliser facilement les rĂšgles pour interprĂ©ter et raisonner sur les donnĂ©es de capteurs. Le systĂšme M3 a Ă©tĂ© suggĂ©rĂ© Ă des normalisations et groupes de travail tels que l'ETSI M2M, oneM2M, W3C SSN et W3C Web of Things. Une preuve de concept de M3 a Ă©tĂ© implĂ©mentĂ©e et est disponible sur le web (http://www.sensormeasurement.appspot.com/) mais aussi embarqu
Planning and dynamic spectrum management in heterogeneous mobile networks with QoE optimization
The radio and network planning and optimisation are continuous processes that do not end after the network has been launched. To achieve the best trade-offs, especially between quality and costs, operators make use of several coverage and capacity enhancement methods. The research from this thesis proposes methods such as the implementation of cell zooming and Relay Stations (RSs) with dynamic sleep modes and Carrier Aggregation (CA) for coverage and capacity enhancements.
Initially, a survey is presented on ubiquitous mesh networks implementation scenarios and an updated characterization of requirements for services and applications is proposed. The performance targets for the key parameters, delay, delay variation, information loss and throughput have been addressed for all types of services. Furthermore, with the increased competition, mobile operatorâs success does not only depend on how good the offered Quality of Service (QoS) is, but also if it meets the end userâs expectations, i.e., Quality of Experience (QoE). In this context, a model for the mapping between QoS parameters and QoE has been proposed for multimedia traffic.
The planning and optimization of fixed Worldwide Interoperability for Microwave Access (WiMAX) networks with RSs in conjunction with cell zooming has been addressed. The challenging case of a propagation measurement-based scenario in the hilly region of CovilhĂŁ has been considered. A cost/revenue function has been developed by taking into account the cost of building and maintaining the infrastructure with the use of RSs. This part of the work also investigates the energy efficiency and economic implications of the use of power saving modes for RSs in conjunction with cell zooming. Assuming that the RSs can be switched-off or zoomed out to zero in periods when the trafïŹc exchange is low, such as nights and weekends, it has been shown that energy consumption may be reduced whereas cellular coverage and capacity, as well as economic performance may be improved.
An integrated Common Radio Resource Management (iCRRM) entity is proposed that implements inter-band CA by performing scheduling between two Long Term Evolution â Advanced (LTE-A) Component Carriers (CCs). Considering the bandwidths available in Portugal, the 800 MHz and 2.6 GHz CCs have been considered whilst mobile video traffic is addressed. Through extensive simulations it has been found that the proposed multi-band schedulers overcome the capacity of LTE systems without CA. Result shown a clear improvement of the QoS, QoE and economic trade-off with CA
A framework for QoS driven user-side cloud service management
This thesis presents a comprehensive framework that assists the cloud service user in making cloud service management decisions, such as service selection and migration. The proposed framework utilizes the QoS history of the available services for QoS forecasting and multi-criteria decision making. It then integrates all the inherent necessary processes, such as QoS monitoring, forecasting, service comparison and ranking to recommend the best and optimal decision to the user
Sustainable Smart Cities and Smart Villages Research
ca. 200 words; this text will present the book in all promotional forms (e.g. flyers). Please describe the book in straightforward and consumer-friendly terms. [There is ever more research on smart cities and new interdisciplinary approaches proposed on the study of smart cities. At the same time, problems pertinent to communities inhabiting rural areas are being addressed, as part of discussions in contigious fields of research, be it environmental studies, sociology, or agriculture. Even if rural areas and countryside communities have previously been a subject of concern for robust policy frameworks, such as the European Unionâs Cohesion Policy and Common Agricultural Policy Arguably, the concept of âthe villageâ has been largely absent in the debate. As a result, when advances in sophisticated information and communication technology (ICT) led to the emergence of a rich body of research on smart cities, the application and usability of ICT in the context of a village has remained underdiscussed in the literature. Against this backdrop, this volume delivers on four objectives. It delineates the conceptual boundaries of the concept of âsmart villageâ. It highlights in which ways âsmart villageâ is distinct from âsmart cityâ. It examines in which ways smart cities research can enrich smart villages research. It sheds light on the smart village research agenda as it unfolds in European and global contexts.
Evaluation and Identification of Authentic Smartphone Data
Mobile technology continues to evolve in the 21st century, providing end-users with mobile devices that support improved capabilities and advance functionality. This ever-improving technology allows smartphone platforms, such as Google Android and Apple iOS, to become prominent and popular among end-users. The reliance on and ubiquitous use of smartphones render these devices rich sources of digital data. This data becomes increasingly important when smartphones form part of regulatory matters, security incidents, criminal or civil cases. Digital data is, however, susceptible to change and can be altered intentionally or accidentally by end-users or installed applications. It becomes, therefore, essential to evaluate the authenticity of data residing on smartphones before submitting the data as potential digital evidence.
This thesis focuses on digital data found on smartphones that have been created by smartphone applications and the techniques that can be used to evaluate and identify authentic data. Identification of authentic smartphone data necessitates a better understanding of the smartphone, the related smartphone applications and the environment in which the smartphone operates. Derived from the conducted research and gathered knowledge are the requirements for authentic smartphone data. These requirements are captured in the smartphone data evaluation model to assist digital forensic professionals with the assessment of smartphone data. The smartphone data evaluation model, however, only stipulates how to evaluate the smartphone data and not what the outcome of the evaluation is. Therefore, a classification model is constructed using the identified requirements and the smartphone data evaluation model. The classification model presents a formal classification of the evaluated smartphone data, which is an ordered pair of values. The first value represents the grade of the authenticity of the data and the second value describes the completeness of the evaluation. Collectively, these models form the basis for the developed SADAC tool, a proof of concept digital forensic tool that assists with the evaluation and classification of smartphone data.
To conclude, the evaluation and classification models are assessed to determine the effectiveness and efficiency of the models to evaluate and identify authentic smartphone data. The assessment involved two attack scenarios to manipulate smartphone data and the subsequent evaluation of the effects of these attack scenarios using the SADAC tool. The results produced by evaluating the smartphone data associated with each attack scenario confirmed the classification of the authenticity of smartphone data is feasible. Digital forensic professionals can use the provided models and developed SADAC tool to evaluate and identify authentic smartphone data.
The outcome of this thesis provides a scientific and strategic approach for evaluating and identifying authentic smartphone data, offering needed assistance to digital forensic professionals. This research also adds to the field of digital forensics by providing insights into smartphone forensics, architectural components of smartphone applications and the nature of authentic smartphone data.Thesis (PhD)--University of Pretoria, 2019.Computer SciencePhDUnrestricte
Human Practice. Digital Ecologies. Our Future. : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019) : Tagungsband
Erschienen bei: universi - UniversitÀtsverlag Siegen. - ISBN: 978-3-96182-063-4Aus dem Inhalt:
Track 1: Produktion & Cyber-Physische Systeme
Requirements and a Meta Model for Exchanging Additive Manufacturing Capacities
Service Systems, Smart Service Systems and Cyber- Physical SystemsâWhatâs the difference? Towards a Unified Terminology
Developing an Industrial IoT Platform â Trade-off between Horizontal and Vertical Approaches
Machine Learning und Complex Event Processing: Effiziente Echtzeitauswertung am Beispiel Smart Factory
Sensor retrofit for a coffee machine as condition monitoring and predictive maintenance use case
Stakeholder-Analyse zum Einsatz IIoT-basierter Frischeinformationen in der Lebensmittelindustrie
Towards a Framework for Predictive Maintenance Strategies in Mechanical Engineering - A Method-Oriented Literature Analysis
Development of a matching platform for the requirement-oriented selection of cyber physical systems for SMEs
Track 2: Logistic Analytics
An Empirical Study of Customersâ Behavioral Intention to Use Ridepooling Services â An Extension of the Technology Acceptance Model
Modeling Delay Propagation and Transmission in Railway Networks
What is the impact of company specific adjustments on the acceptance and diffusion of logistic standards?
Robust Route Planning in Intermodal Urban Traffic
Track 3: Unternehmensmodellierung & Informationssystemgestaltung (Enterprise Modelling & Information Systems Design)
Work System Modeling Method with Different Levels of Specificity and Rigor for Different Stakeholder Purposes
Resolving Inconsistencies in Declarative Process Models based on Culpability Measurement
Strategic Analysis in the Realm of Enterprise Modeling â On the Example of Blockchain-Based Initiatives for the Electricity Sector
Zwischenbetriebliche Integration in der Möbelbranche: Konfigurationen und Einflussfaktoren
Novicesâ Quality Perceptions and the Acceptance of Process Modeling Grammars
Entwicklung einer Definition fĂŒr Social Business Objects (SBO) zur Modellierung von Unternehmensinformationen
Designing a Reference Model for Digital Product Configurators
Terminology for Evolving Design Artifacts
Business Role-Object Specification: A Language for Behavior-aware Structural Modeling of Business Objects
Generating Smart Glasses-based Information Systems with BPMN4SGA: A BPMN Extension for Smart Glasses Applications
Using Blockchain in Peer-to-Peer Carsharing to Build Trust in the Sharing Economy
Testing in Big Data: An Architecture Pattern for a Development Environment for Innovative, Integrated and Robust Applications
Track 4: Lern- und Wissensmanagement (e-Learning and Knowledge Management)
eGovernment Competences revisited â A Literature Review on necessary Competences in a Digitalized Public Sector
Say Hello to Your New Automated Tutor â A Structured Literature Review on Pedagogical Conversational Agents
Teaching the Digital Transformation of Business Processes: Design of a Simulation Game for Information Systems Education
Conceptualizing Immersion for Individual Learning in Virtual Reality
Designing a Flipped Classroom Course â a Process Model
The Influence of Risk-Taking on Knowledge Exchange and Combination
Gamified Feedback durch Avatare im Mobile Learning
Alexa, Can You Help Me Solve That Problem? - Understanding the Value of Smart Personal Assistants as Tutors for Complex Problem Tasks
Track 5: Data Science & Business Analytics
Matching with Bundle Preferences: Tradeoff between Fairness and Truthfulness
Applied image recognition: guidelines for using deep learning models in practice
Yield Prognosis for the Agrarian Management of Vineyards using Deep Learning for Object Counting
Reading Between the Lines of Qualitative Data â How to Detect Hidden Structure Based on Codes
Online Auctions with Dual-Threshold Algorithms: An Experimental Study and Practical Evaluation
Design Features of Non-Financial Reward Programs for Online Reviews: Evaluation based on Google Maps Data
Topic Embeddings â A New Approach to Classify Very Short Documents Based on Predefined Topics
Leveraging Unstructured Image Data for Product Quality Improvement
Decision Support for Real Estate Investors: Improving Real Estate Valuation with 3D City Models and Points of Interest
Knowledge Discovery from CVs: A Topic Modeling Procedure
Online Product Descriptions â Boost for your Sales?
EntscheidungsunterstĂŒtzung durch historienbasierte Dienstreihenfolgeplanung mit Pattern
A Semi-Automated Approach for Generating Online Review Templates
Machine Learning goes Measure Management: Leveraging Anomaly Detection and Parts Search to Improve Product-Cost Optimization
Bedeutung von Predictive Analytics fĂŒr den theoretischen Erkenntnisgewinn in der IS-Forschung
Track 6: Digitale Transformation und Dienstleistungen
Heuristic Theorizing in Software Development: Deriving Design Principles for Smart Glasses-based Systems
Mirroring E-service for Brick and Mortar Retail: An Assessment and Survey
Taxonomy of Digital Platforms: A Platform Architecture Perspective
Value of Star Players in the Digital Age
Local Shopping Platforms â Harnessing Locational Advantages for the Digital Transformation of Local Retail Outlets: A Content Analysis
A Socio-Technical Approach to Manage Analytics-as-a-Service â Results of an Action Design Research Project
Characterizing Approaches to Digital Transformation: Development of a Taxonomy of Digital Units
Expectations vs. Reality â Benefits of Smart Services in the Field of Tension between Industry and Science
Innovation Networks and Digital Innovation: How Organizations Use Innovation Networks in a Digitized Environment
Characterising Social Reading Platformsâ A Taxonomy-Based Approach to Structure the Field
Less Complex than Expected â What Really Drives IT Consulting Value
Modularity Canvas â A Framework for Visualizing Potentials of Service Modularity
Towards a Conceptualization of Capabilities for Innovating Business Models in the Industrial Internet of Things
A Taxonomy of Barriers to Digital Transformation
Ambidexterity in Service Innovation Research: A Systematic Literature Review
Design and success factors of an online solution for cross-pillar pension information
Track 7: IT-Management und -Strategie
A Frugal Support Structure for New Software Implementations in SMEs
How to Structure a Company-wide Adoption of Big Data Analytics
The Changing Roles of Innovation Actors and Organizational Antecedents in the Digital Age
Bewertung des Kundennutzens von Chatbots fĂŒr den Einsatz im Servicedesk
Understanding the Benefits of Agile Software Development in Regulated Environments
Are Employees Following the Rules? On the Effectiveness of IT Consumerization Policies
Agile and Attached: The Impact of Agile Practices on Agile Team Membersâ Affective Organisational Commitment
The Complexity Trap â Limits of IT Flexibility for Supporting Organizational Agility in Decentralized Organizations
Platform Openness: A Systematic Literature Review and Avenues for Future Research
Competence, Fashion and the Case of Blockchain
The Digital Platform Otto.de: A Case Study of Growth, Complexity, and Generativity
Track 8: eHealth & alternde Gesellschaft
Security and Privacy of Personal Health Records in Cloud Computing Environments â An Experimental Exploration of the Impact of Storage Solutions and Data Breaches
Patientenintegration durch Pfadsysteme
Digitalisierung in der StressprĂ€vention â eine qualitative Interviewstudie zu Nutzenpotenzialen
User Dynamics in Mental Health Forums â A Sentiment Analysis Perspective
Intent and the Use of Wearables in the Workplace â A Model Development
Understanding Patient Pathways in the Context of Integrated Health Care Services - Implications from a Scoping Review
Understanding the Habitual Use of Wearable Activity Trackers
On the Fit in Fitness Apps: Studying the Interaction of Motivational Affordances and Usersâ Goal Orientations in Affecting the Benefits Gained
Gamification in Health Behavior Change Support Systems - A Synthesis of Unintended Side Effects
Investigating the Influence of Information Incongruity on Trust-Relations within Trilateral Healthcare Settings
Track 9: Krisen- und KontinuitÀtsmanagement
Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland
Fake News Perception in Germany: A Representative Study of Peopleâs Attitudes and Approaches to Counteract Disinformation
Analyzing the Potential of Graphical Building Information for Fire Emergency Responses: Findings from a Controlled Experiment
Track 10: Human-Computer Interaction
Towards a Taxonomy of Platforms for Conversational Agent Design
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis
Self-Tracking and Gamification: Analyzing the Interplay of Motivations, Usage and Motivation Fulfillment
Erfolgsfaktoren von Augmented-Reality-Applikationen: Analyse von Nutzerrezensionen mit dem Review-Mining-Verfahren
Designing Dynamic Decision Support for Electronic Requirements Negotiations
Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress
Walking the Middle Path: How Medium Trade-Off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents
Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review
Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach
The Role of Early User Participation in Discovering Software â A Case Study from the Context of Smart Glasses
The Fluidity of the Self-Concept as a Framework to Explain the Motivation to Play Video Games
Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods
Track 11: Information Security and Information Privacy
Unfolding Concerns about Augmented Reality Technologies: A Qualitative Analysis of User Perceptions
To (Psychologically) Own Data is to Protect Data: How Psychological Ownership Determines Protective Behavior in a Work and Private Context
Understanding Data Protection Regulations from a Data Management Perspective: A Capability-Based Approach to EU-GDPR
On the Difficulties of Incentivizing Online Privacy through Transparency: A Qualitative Survey of the German Health Insurance Market
What is Your Selfie Worth? A Field Study on Individualsâ Valuation of Personal Data
Justification of Mass Surveillance: A Quantitative Study
An Exploratory Study of Risk Perception for Data Disclosure to a Network of Firms
Track 12: Umweltinformatik und nachhaltiges Wirtschaften
KommunikationsfĂ€den im Nadelöhr â Fachliche Prozessmodellierung der Nachhaltigkeitskommunikation am Kapitalmarkt
Potentiale und Herausforderungen der Materialflusskostenrechnung
Computing Incentives for User-Based Relocation in Carsharing
Sustainabilityâs Coming Home: Preliminary Design Principles for the Sustainable Smart District
Substitution of hazardous chemical substances using Deep Learning and t-SNE
A Hierarchy of DSMLs in Support of Product Life-Cycle Assessment
A Survey of Smart Energy Services for Private Households
Door-to-Door Mobility Integrators as Keystone Organizations of Smart Ecosystems: Resources and Value Co-Creation â A Literature Review
Ein EntscheidungsunterstĂŒtzungssystem zur ökonomischen Bewertung von Mieterstrom auf Basis der Clusteranalyse
Discovering Blockchain for Sustainable Product-Service Systems to enhance the Circular Economy
Digitale RĂŒckverfolgbarkeit von Lebensmitteln: Eine verbraucherinformatische Studie
Umweltbewusstsein durch audiovisuelles Content Marketing? Eine experimentelle Untersuchung zur Konsumentenbewertung nachhaltiger Smartphones
Towards Predictive Energy Management in Information Systems: A Research Proposal
A Web Browser-Based Application for Processing and Analyzing Material Flow Models using the MFCA Methodology
Track 13: Digital Work - Social, mobile, smart
On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work
The Potential of Augmented Reality for Improving Occupational First Aid
Prevent a Vicious Circle! The Role of Organizational IT-Capability in Attracting IT-affine Applicants
Good, Bad, or Both? Conceptualization and Measurement of Ambivalent User Attitudes Towards AI
A Case Study on Cross-Hierarchical Communication in Digital Work Environments
âShow Me Your People Skillsâ - Employing CEO Branding for Corporate Reputation Management in Social Media
A Multiorganisational Study of the Drivers and Barriers of Enterprise Collaboration Systems-Enabled Change
The More the Merrier? The Effect of Size of Core Team Subgroups on Success of Open Source Projects
The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance
Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp
The Effect of Marker-less Augmented Reality on Task and Learning Performance
Antecedents for Cyberloafing â A Literature Review
Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project
Track 14: GeschÀftsmodelle und digitales Unternehmertum
Dividing the ICO Jungle: Extracting and Evaluating Design Archetypes
Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services
Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective
Business Model Innovation and Stakeholder: Exploring Mechanisms and Outcomes of Value Creation and Destruction
Business Models for Internet of Things Platforms: Empirical Development of a Taxonomy and Archetypes
Revitalizing established Industrial Companies: State of the Art and Success Principles of Digital Corporate Incubators
When 1+1 is Greater than 2: Concurrence of Additional Digital and Established Business Models within Companies
Special Track 1: Student Track
Investigating Personalized Price Discrimination of Textile-, Electronics- and General Stores in German Online Retail
From Facets to a Universal Definition â An Analysis of IoT Usage in Retail
Is the Technostress Creators Inventory Still an Up-To-Date Measurement Instrument? Results of a Large-Scale Interview Study
Application of Media Synchronicity Theory to Creative Tasks in Virtual Teams Using the Example of Design Thinking
TrustyTweet: An Indicator-based Browser-Plugin to Assist Users in Dealing with Fake News on Twitter
Application of Process Mining Techniques to Support Maintenance-Related Objectives
How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce
Business Process Compliance and Blockchain: How Does the Ethereum Blockchain Address Challenges of Business Process Compliance?
Improving Business Model Configuration through a Question-based Approach
The Influence of Situational Factors and Gamification on Intrinsic Motivation and Learning
Evaluation von ITSM-Tools fĂŒr Integration und Management von Cloud-Diensten am Beispiel von ServiceNow
How Software Promotes the Integration of Sustainability in Business Process Management
Criteria Catalog for Industrial IoT Platforms from the Perspective of the Machine Tool Industry
Special Track 3: Demos & Prototyping
Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype
Application-oriented robotics in nursing homes
Augmented Reality for Set-up Processe
Mixed Reality for supporting Remote-Meetings
Gamification zur Motivationssteigerung von Werkern bei der Betriebsdatenerfassung
Automatically Extracting and Analyzing Customer Needs from Twitter: A âNeedminingâ Prototype
GaNEsHA: Opportunities for Sustainable Transportation in Smart Cities
TUCANA: A platform for using local processing power of edge devices for building data-driven services
Demonstrator zur Beschreibung und Visualisierung einer kritischen Infrastruktur
Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation fĂŒr Ă€ltere Nutzerinnen und Nutzer
A browser-based modeling tool for studying the learning of conceptual modeling based on a multi-modal data collection approach
Exergames & Dementia: An interactive System for People with Dementia and their Care-Network
Workshops
Workshop Ethics and Morality in Business Informatics (Workshop Ethik und Moral in der Wirtschaftsinformatik â EMoWIâ19)
Model-Based Compliance in Information Systems - Foundations, Case Description and Data Set of the MobIS-Challenge for Students and Doctoral Candidates
Report of the Workshop on Concepts and Methods of Identifying Digital Potentials in Information Management
Control of Systemic Risks in Global Networks - A Grand Challenge to Information Systems Research
Die Mitarbeiter von morgen - Kompetenzen kĂŒnftiger Mitarbeiter im Bereich Business Analytics
Digitaler Konsum: Herausforderungen und Chancen der Verbraucherinformati
The Activities , Drivers and Barriers of âElectronic Public Service Deliveryâ in Dubaiâs public organisations
Abstract
The quest to transform the delivery of government services through innovative and electronic
means has been embraced by public organisations worldwide in an ever rising phenomenon,
sought after to reap some of the potentially rewarding benefits of the digitisation of
government services. In this study, the author reports the experiences of four major public
organisations in Dubai as its governing office have imposed a deadline for all of its public
agencies to transform and deliver 100 per cent of their services electronically by the end of
year 2009.
Notably, despite the fact that worldwide reports have placed Dubai as the leader among its
Arab peers in the provision of e-government services, technological infrastructures,
governmentâs transparency and internet and mobile penetration rates. Yet, Dubai has missed
its 2005 target of transforming 70 per cent of it services electronically facing a dilemma with
its digital implementation efforts with achieving less than 45 per cent transformation rate.
With e-government deployment failure rates reaching levels of 60 per cent worldwide, the
challenges arising from the development of e-government initiatives have proven to be
extensive. The complexity of the nature of e-government initiatives as well as the ambiguity
surrounding its e-services development process makes reasonable justifications for the high
failure rates associated with its deployment efforts all over the world and not just in Dubai.
Furthermore, the lack of a universal model and theoretical studies to guide the deployment of
this phenomenon have lead researchers and practitioners alike to focus their attention on
finding ways and means of improving the adoption and implementation of e-government
initiatives. Thus, it was established that it was necessary to find answers for the following
questions: How are public organisations in Dubai are going about the diffusion of their egovernment
initiatives and what determinates are necessary to be considered in the
development process to achieve the initiativesâ success?
In response to the aforementioned issues and in order to respond to the researchâs objectives
and questions, a theoretical framework guided by Rogerâs (1995) Organisation Innovation
Process theory and extended by Tornatzky and Fleisherâs Technological, Organisational,
Environmental (1990) model have been developed to gain a holistic understanding of the
phenomenon. The author reported using a multiple in-depth case study research design,
drawing on empirical data from semi-structured interviews with e-government participants
and gathering evidence from organisationsâ documents and proceedings from local and
regional Arabic e-government conferences, as well as on-site participantsâ observations. This
study documented the e-service development activities and identified the influential attributes
driving the e-government phenomenon using both a descriptive and exploratory research
strategy. Content analysis of the interview transcripts was used to extract answers given
during the semi-structured interviews and to identify new themes that emerged from the data.
Revision of research findings and comparison with literature have taken place from May,
2011 till April, 2012. The review has contributed to adding over 100 pages to the literature
review chapter and over 20 pages to the final chapter of recommendation and conclusion.
xi
Upon the conclusion of the studyâs data presentation and analysis, a further literature review
has provided a significant improvement in refining the studyâs conceptual framework. It has
provides additional theoretical elaboration of key ideas, clearer definition and articulation of
the e-services development process and contributed towards the formation of fourteen
propositions. The empirical findings indicated three main stages (planning, transformation
and deployment) similarly delineated by Rogersâ (1995) Organisationâs Adoption Process
theory (initiation, adoption and implementation). However, the stages emerged in a more
interactive looping patterns unlike Rogersâ linear model. Additionally, fourteen
technological, organisational and environmental factors were indicated as being responsible
for influencing the development process of e-services in Dubai public organisations. These
propositions are to provide concerned academics with some guidance for further investigation
into the e-servicesâ development practices in the region. This study also attempts to assist and
guide government reformers, technological innovationsâ team leaders and the implementing
staff in Dubai in initiating, deploying, and sustaining their technologically integrated
initiatives in a systemic and educated manner