Conceptual model for usable multi-modal mobile assistance during Umrah

Performing Umrah is very demanding and to be performed in very crowded environments. In response to that, many efforts have been initiated to overcome the difficulties faced by pilgrims. However, those efforts focus on acquiring initial perspective and background knowledge before going to Mecca. Findings of preliminary study show that those efforts do not support multi-modality for user interaction. Nowadays the computational capabilities in mobile phones enable it to serve people in various aspects of daily life. Consequently, the mobile phone penetration has increased dramatically in the last decade. Hence, this study aims to propose a comprehensive conceptual model for usable multimodal mobile assistance during Umrah called Multi-model Mobile Assistance during Umrah (MMA-U). Thus, four (4) supporting objectives are formulated, and the Design Science Research Methodology has been adopted. For the usability of MMA-U, Systematic Literature Review (SLR) indicates ten (10) attributes: usefulness, errors rate, simplicity, reliability, ease of use, safety, flexibility, accessibility, attitude, and acceptability. Meanwhile, the content and comparative analysis result in five (5) components that construct the conceptual model of MMA-U: structural, content composition, design principles, development approach, technology, and the design and usability theories. Then, the MMA-U has been reviewed and well-accepted by 15 experts. Later, the MMA-U was incorporated into a prototype called Personal Digital Mutawwif (PDM). The PDM was developed for the purpose of user test in the field. The findings indicate that PDM facilitates the execution of Umrah and successfully meet pilgrims’ needs and expectations. Also, the pilgrims were satisfied and felt that they need to have PDM. In fact, they would recommend PDM to their friends, which mean that use of PDM is safe and suitable while performing Umrah. As a conclusion, the theoretical contribution; the conceptual model of MMA-U; provides guidelines for developing multimodal content mobile applications during Umrah

A Study of the Relationships Between End-User Information Systems Problems and Helpdesk Critical Success Factors in Higher Education

In the last fifteen years, information technology (IT) customer support has increased in importance within higher education. The pervasiveness of computers and technology on the campus has allowed students, staff, and faculty to perform a multitude of tasks by controlling their own environments and setting their own priorities. Qualified professional system and user support services have lagged demand. The problem investigated in this study was end-users\u27 satisfaction levels of the higher education helpdesk and how end-users\u27 satisfaction levels affected a helpdesk manager\u27s critical success factors performance and goals. In this study, the first goal was to identify the critical success factors (CSF) for the higher education academic helpdesk manager. The second goal was to assess the relationships of CSFs to problems associated with end-user satisfaction levels within a higher education environment. The population of interest included all accredited higher education institutions (as of the publishing date of the 2003 Higher Education Directory). The researcher used a random sample of 1,765 from the list of 4,282 profiles in the 2003 Higher Education Directory (http://www.hepinc.com). The survey instrument was an online questionnaire implemented as an HTML form. Eight research questions and eight hypotheses were developed. Specifically, the researcher conducted the following statistical analyses: (a) descriptive statistics for the variables of interest, (b) a Chi-square test between the respondents and non-respondents to check for non-response bias, (c) a factor analysis to identify CSF constructs and helpdesk problems, (d) multiple regression to determine the relationship between CSFs and helpdesk problems using the helpdesk problem constructs identified from the factor analysis as dependent variables and the helpdesk CSFs as independent variables (e) MANOVA to determine the relationship between CSFs and the stage of growth of the helpdesk, and (f) seven ratios to serve as CSF performance indicators

A framework to manage sensitive information during its migration between software platforms

Software migrations are mostly performed by organisations using migration teams. Such migration teams need to be aware of how sensitive information ought to be handled and protected during the implementation of the migration projects. There is a need to ensure that sensitive information is identified, classified and protected during the migration process. This thesis suggests how sensitive information in organisations can be handled and protected during migrations by using the migration from proprietary software to open source software to develop a management framework that can be used to manage such a migration process.A rudimentary management framework on information sensitivity during software migrations and a model on the security challenges during open source migrations are utilised to propose a preliminary management framework using a sequential explanatory mixed methods case study. The preliminary management framework resulting from the quantitative data analysis is enhanced and validated to conceptualise the final management framework on information sensitivity during software migrations at the end of the qualitative data analysis. The final management framework is validated and found to be significant, valid and reliable by using statistical techniques like Exploratory Factor Analysis, reliability analysis and multivariate analysis as well as a qualitative coding process.Information ScienceD. Litt. et Phil. (Information Systems

Annual Report of the University, 2001-2002, Volumes 1-4

VITAL ACADEMIC CLIMATE* by Brian Foster, Provost/Vice President of Academic Affairs A great university engages students and faculty fully in important ideas and issues ... not just to learn about them, but to take them apart and put them back together, to debate, deconstruct, resist, reconstruct and build upon them. Engagement of this sort takes concentration and commitment, and it produces the kind of discipline and passion that leads to student and faculty success and satisfaction in their studies, research, performance, artistic activity and service. It is also the kind of activity that creates a solid, nurturing spirit of community. This is what we mean when we talk about a vital academic climate. We are striving for an environment that will enrich the social, cultural and intellectual lives of all who come in contact with the University. Many things interconnect to make this happen: curriculum, co-curricular activities, conferences, symposia, cultural events, community service, research and social activity. Our goal is to create the highest possible level of academic commitment and excitement at UNM. This is what characterizes a truly great university. *Strategic Direction 2 New Mexico native Andres C. Salazar, a Ph.D. in electrical engineering from Michigan State University, has been named the PNM Chair in Microsystems, Commercialization and Technology. Carrying the title of professor, the PNM Chair is a joint appointment between the School of Engineering and the Anderson Schools of Management. Spring 2002 graduate John Probasco was selected a 2002 Rhodes Scholar, the second UNM student to be so honored in the past four years. The biochemistry major from Alamogordo previously had been awarded the Goldwater Scholarship and the Truman Scholarship. Andres c. Salazar Biology student Sophie Peterson of Albuquerque was one of 30 students nationwide to receive a 2002-2003 Award of Excellence from Phi Kappa Phi, the oldest and largest national honor society. Regents\\u27 Professor of Communication and Journalism Everett M. Rogers was selected the University\\u27s 4 71h Annual Research Lecturer, the highest honor UNM bestows upon members of its faculty. John Probasco honored by Student Activities Director Debbie Morris. New Mexico resident, author and poet Simon}. Ortiz received an Honorary Doctorate of Letters at Spring Commencement ceremonies. Child advocate Angela Angie Vachio, founder and executive director of Peanut Butter and Jelly Family Services, Inc., was awarded an Honorary Doctorate of Humane Letters. American Studies Assistant Professor Amanda}. Cobb won the 22 d annual American Book Award for listening to Our Grandmothers\\u27 Stories: The Bloomfield Academy for Chickasaw Females, 1852-1949