229 research outputs found
an important partnership for decades
Graesch, J. P., Hensel-Börner, S., & Henseler, J. (2021). Information technology and marketing: an important partnership for decades. Industrial Management and Data Systems, 121(1), 123-157. https://doi.org/10.1108/IMDS-08-2020-0510Purpose: The enabling technologies that emerged from information technology (IT) have had a considerable influence upon the development of marketing tools, and marketing has become digitalized by adopting these technologies over time. The purpose of this paper is to demonstrate the impacts of these enabling technologies on marketing tools in the past and present and to demonstrate their potential future. Furthermore, it provides guidance about the digital transformation occurring in marketing and the need to align of marketing and IT. Design/methodology/approach: This study demonstrates the impact of enabling technologies on the subsequent marketing tools developed through a content analysis of information systems and marketing conference proceedings. It offers a fresh look at marketing's digital transformation over the last 40 years. Moreover, it initially applies the findings to a general digital transformation model from another field to verify its presence in marketing. Findings: This paper identifies four eras within the digital marketing evolution and reveals insights into a potential fifth era. This chronological structure verifies the impact of IT on marketing tools and accordingly the digital transformation within marketing. IT has made digital marketing tools possible in all four digital transformation levers: automation, customer interaction, connectivity and data. Practical implications: The sequencing of enabling technologies and subsequent marketing tools demonstrates the need to align marketing and IT to design new marketing tools that can be applied to customer interactions and be used to foster marketing control. Originality/value: This study is the first to apply the digital transformation levers, namely, automation, customer interaction, connectivity and data, to the marketing discipline and contribute new insights by demonstrating the chronological development of digital transformation in marketing.authorsversionpublishe
Diffusion of Innovation: An institutional perspective
A review of the Diffusion of Innovation (DOI) literature is carried out. This review is later applied to the uptake of the Internet amongst stock brokers in Australia. A framework is proposed where organizational uptake of the Internet and Internet-based trading is embedded in an institutional context encompassing an industry as well as brokerage level of analysis. It is anticipated that the industryâs governing body establishes the overall legal and professional boundaries. Within these boundaries individual stock brokers differentiate themselves through selective adoption of components of the new technology. This is to incorporate the initial setting of industry level protocols and regulations in addition to the semi-autonomous differentiation at the brokerage level. Following the proposed framework, a comparative analysis of traditional and institutional approaches to DOI is carried out
Mobile Devices in Social Contexts
The development of mobile devices has occurred with unprecedented pace since the late
nineties, and the increase of generic services has proliferated in most developed
countries, driven by the expanding technological capabilities and performance of mobile
platforms. This dissertation investigates how consumer objectives, orientation, and
behavior can aid in explaining the adoption and use of a new type of mobile devices:
âapp phonesâ. This dissertation focuses its effort on two focal influences of adoption and
use; social influences and competing forces. Through a qualitative case study and field
study this dissertation explores early adoption and use of iPhones. The case study is a
one-shot cross-sectional case study that investigates five individuals, related through the
same social network, and their decision to adopt an iPhone prior to its release in
Denmark. This adoption decision engenders high switching costs as adopters lack
references to imitate and need skills to unlock and jailbreak their iPhones to make them
work on Danish networks. The specific purpose of the case study is to explore how social
influences impact mobile usersâ early adoption decisions, as it is well known in the
literature that people with similar characteristics, tastes, and beliefs often associate in the
same social networks and, hence, influence each other. The field study is cross-sectional
with multiple snapshots and explores fifteen individuals part of the same university study,
who receives an iPhone for a period of seven months short after its release in Denmark.
The specific purpose of the field study is to explore how competing forces of iPhone
usage influence assimilation, i.e. the degree to which the iPhone is used, over time. The
dissertation, furthermore, contains a systematic literature review. The main contribution
of this dissertation is reported through four articles and is directed at both academic
researchers and practitioners. The study emphasizes the importance of social influences
and competing forces in the investigation of adoption and use of certain mobile devices
Proceedings of the University Alliance Executive Directors Workshop - ECIS 2001
The introduction of Enterprise Systems (ES) into the curriculum at Business and IS Faculties and Schools is for many universities a major challenge. However, this problem is in various aspects of special nature: the students' demand is enormous and in many cases product-focused, Enterprise Systems are typically very comprehensive and complex, and knowledge about ES is often missing. By the time textbooks of satisfying quality are available, there are new systems' upgrades and innovation cycles to deal with. The Queensland University of Technology (QUT) is comprehensively using the market leading Enterprise System SAP R/3 within its curriculum and is also conducting research in this area. This paper briefly reports on the activities and experiences at QUT, which is now one of the few world-wide mySAP University Application Hosting Centers.<br/
An Information Infrastructure to Improve International Containerized Shipping
This thesis applies theoretical perspectives from the Information Systems (IS) research field to
propose how Information Technology (IT) can improve containerized shipping. This question
is addressed by developing a set of design principles for an information infrastructure for
sharing shipping information named the Shipping Information Pipeline (SIP).
Review of the literature revealed that IS research prescribed a set of meta-design principles,
including digitalization and digital collaboration by implementation of Inter-Organizational
Systems based on Electronic Data Interchange (EDI) messages, while contemporary research
proposes Information Infrastructures (II) as a new IT artifact to be researched. Correspondingly,
this thesis applies the concept of and design theory for II to improve containerized shipping.
Activity Theory has guided the analysis of containerized shipping, following avocados on their
journey from the trees in Africa, to the retail shelves in Europe, revealing the plethora of
organizations, activities and documents involved. The implication being that containerized
shipping becomes inefficiently; costly, unreliably, and risky. These are posited as the major
impediments to creating a more efficient shipping industry, and a number of critical issues are
identified. These include that shipments depend on shipping information, that shipments often
are delayed due to issues with documentation, that EDI messages account for only a minor part
of the needed information, that multiple fragmented II are used throughout, and finally, that
there is an unleashed potential for IT to support containerized shipping.
Based on the above, the SIP was designed, prototyped and evaluated which, through Internetenabled
collaboration on shipments, ameliorates the previously mentioned critical issues and
major impediments. This is accomplished primarily through increased transparency into the
containerized shipping process and through providing direct access to source information about
the shipments. Based on the prototypes an accumulated set of design principles for the design
of SIP are articulated. In the particular context of Internet-enabled II utilizing the World Wide
Web, an extension of design theory is proposed through the formulation of an additional metadesign
principle: share meta-information only and govern access to detailed information by the
source. Finally, the practical implications of SIP are estimated, including how it facilitates more
efficient containerized shipping and in turn sustainable international trade. The positive
acknowledgements of SIP prototypes support how II designed in accordance with the developed
set of design principles can be used to significantly improve containerized shipping
Letters from the War of Ecosystems â An Analysis of Independent Software Vendors in Mobile Application Marketplaces
The recent emergence of a new generation of mobile application marketplaces has changed the business in the mobile ecosystems. The marketplaces have gathered over a million applications by hundreds of thousands of application developers and publishers. Thus, software ecosystemsâconsisting of developers, consumers and the orchestratorâhave emerged as a part of the mobile ecosystem.
This dissertation addresses the new challenges faced by mobile application developers in the new ecosystems through empirical methods. By using the theories of two-sided markets and business ecosystems as the basis, the thesis assesses monetization and value creation in the market as well as the impact of electronic Word-of-Mouth (eWOM) and developer multihomingâ i. e. contributing for more than one platformâin the ecosystems. The data for the study was collected with web crawling from the three biggest marketplaces: Apple App Store, Google Play and Windows Phone Store.
The dissertation consists of six individual articles. The results of the studies show a gap in monetization among the studied applications, while a majority of applications are produced by small or micro-enterprises. The study finds only weak support for the impact of eWOM on the sales of an application in the studied ecosystem. Finally, the study reveals a clear difference in the multi-homing rates between the top application developers and the rest. This has, as discussed in the thesis, an impact on the future market analysesâit seems that the smart device market can sustain several parallel application marketplaces.Muutama vuosi sitten julkistetut uuden sukupolven mobiilisovellusten kauppapaikat ovat muuttaneet mobiiliekosysteemien liiketoimintadynamiikkaa. NĂ€mĂ€ uudet markkinapaikat ovat jo onnistuneet houkuttelemaan yli miljoona sovellusta sadoilta tuhansilta ohjelmistokehittĂ€jiltĂ€. NĂ€mĂ€ kehittĂ€jĂ€t yhdessĂ€ markkinapaikan organisoijan sekĂ€ loppukĂ€yttĂ€jien kanssa ovat muodostaneet ohjelmistoekosysteemin osaksi laajempaa mobiiliekosysteemiĂ€.
TĂ€ssĂ€ vĂ€itöskirjassa tarkastellaan mobiilisovellusten kehittĂ€jien uudenlaisilla kauppapaikoilla kohtaamia haasteita empiiristen tutkimusmenetelmien kautta. VĂ€itöskirjassa arvioidaan sovellusten monetisaatiota ja arvonluontia sekĂ€ verkon asiakasarviointien (engl. electronicWord-of-Mouth, eWOM) ja kehittĂ€jien moniliittymisen (engl. multi-homing) â kehittĂ€jĂ€ on sitoutunut useammalle kuin yhdelle ekosysteemille â vaikutuksia ekosysteemissĂ€. Työn teoreettinen tausta rakentuu kaksipuolisten markkinapaikkojen ja liiketoimintaekosysteemien pÀÀlle. Tutkimuksen aineisto on kerĂ€tty kolmelta suurimmalta mobiilisovellusmarkkinapaikalta: Apple App Storesta, Google PlaystĂ€ ja Windows Phone Storesta.
TÀmÀ artikkelivÀitöskirja koostuu kuudesta itsenÀisestÀ tutkimuskÀsikirjoituksesta. Artikkelien tulokset osoittavat puutteita monetisaatiossa tutkittujen sovellusten joukossa. MerkittÀvÀ osa tarkastelluista sovelluksista on pienten yritysten tai yksittÀisten kehittÀjien julkaisemia. Tutkimuksessa löydettiin vain heikkoa tukea eWOM:in positiiviselle vaikutukselle sovellusten myyntimÀÀrissÀ. TyössÀ myös osoitetaan merkittÀvÀ ero menestyneimpien sovelluskehittÀjien sekÀ muiden kehittÀjien moniliittymiskÀyttÀytymisen vÀlillÀ. TÀllÀ havainnolla on merkitystÀ tuleville markkina-analyyseille ja sen vaikutuksia on kÀsitelty työssÀ. Tulokset esimerkiksi viittaavat siihen, ettÀ markkinat pystyisivÀt yllÀpitÀmÀÀn useita kilpailevia kauppapaikkoja.Siirretty Doriast
- âŠ