522 research outputs found
Exploration of Human-Computer Interaction (HCI) Applications in Hospitality Industry
Purpose: The purpose of this professional paper is to explore and identify the best practices in Human-Computer Interaction (HCI) applications and use within the hospitality industry.
Statement of Objectives: To accomplish the stated purpose, first, the paper will provide the universal definition of HCI applications and define HCI within the context of hospitality industry. Second, the paper will gather and categorize information, such as the standards of designing HCI applications, from other fields of study such as informatics. Third, the paper will gather existing examples of HCI applications across different areas within the hospitality industry, such as the front desk and housekeeping department of a hotel. Finally, a set of recommendations will be given as a guide for managers of hospitality operations when purchasing a new technology or application that interact with their guests or employees
The Importance of the Interface between Humans and Computers on the Effectiveness of eHRM
Technology has had a dramatic impact on the practice of human resources, and its impact is rapidly increasing. Even so, little research has examined how to apply information systems and human-computer interaction principles to designing human resource information systems. In this paper, we focus more closely on the role that the interface between the computer and human play in the success of electronic human resource management. Specifically, we a) briefly review the individual requirements of several eHRM functions (e.g., e-recruiting, e-selection, e-learning, e- compensation/benefits), b) consider how an understanding of human computer interaction can facilitate the success of these systems, c) reviews research on technical issues associated with eHRM, and d) highlight how applying HCI principles can increase their effectiveness. In addition, we introduce the remaining seven papers in the special issue
HCI practice in Malaysia : a reflection of ICT professionals' perspective
Although Human Computer Interaction (HCI) has been practiced by Western countries over the last 40 years, very little is known about how HCI is being incorporated in Malaysian practices. We undertook a 12-week ethnographical study aimed at revealing HCI perceptions at different managerial levels in Information and Communication Technology (ICT)departments and agencies in Malaysia. We describe and discuss the factor that either drive or impede technology managers towards HCI awareness, based on the nature of ICT-related/ software development in Malaysia. The result of the study indicates that the developers and corporations' overall perception of HCI is influenced by their national and organizational culture. The lack of emphasis on usable interface design and scarce information regarding user studies and evaluation are major concerns.Within this context of developing countries, the difficulty of creating HCI awareness and adopting usability may be due to the complexity of the government's bureaucracy system. We suggest that stakeholders and policy markers such as the Malaysian Communications and Multimedia Commission (MCMC)and the Malaysian Administrative Modernization and Management Planning Unit (MAMPU)are more relevant in influencing and/ or reinforcing the incorporation of JCI in the workplace and enhancing the usability of the products and software created in the organization at the managerial level
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Towards an Accessible Personal Health Record
Patient empowerment frameworks, including personal health records (PHR), actively engage technology empowered citizens in their healthcare. Particularly today, with the current increase of chronic diseases, the high growth rate of the elderly and disabled populations and at the same time the much higher cross-border patient mobility,such systems may prove to be lifesaving, cost effective and time saving. Currently, there are many different online applications promoted as being functional, user-friendly and detailed enough to provide a complete and accurate summary of an individual’s medical history. However, it seems that most of the Web services available do not fully adhere to well known accessibility standards, such as those promoted by the W3C, thus turning them away from people with disability and elderly people, who most probably need them most. Additionally, support for mobile devices introduces additional obstacles to users with disability when trying to operate such services. This paper presents fundamental (design for all) guidelines for the successful implementation of an accessible ePHR service that can be operated by any patient including people with disabilities irrespective of the device they use to access this service
Machine Learning for Interactive Systems: Challenges and Future Trends
National audienceMachine learning has been introduced more than 40 years ago in interactive systems through speech recognition or computer vision. Since that, machine learning gained in interest in the scientific community involved in human- machine interaction and raised in the abstraction scale. It moved from fundamental signal processing to language understanding and generation, emotion and mood recogni- tion and even dialogue management or robotics control. So far, existing machine learning techniques have often been considered as a solution to some problems raised by inter- active systems. Yet, interaction is also the source of new challenges for machine learning and offers new interesting practical but also theoretical problems to solve. In this paper, we address these challenges and describe why research in machine learning and interactive systems should converge in the future
Explaining Accessibility: Possible Variables in Users’ Abilities, Tasks, and Contexts in IT Artefact Use
The interconnection between the two information technology (IT) artefact qualities, accessibility and usability, is challenging to define. Efforts to design and develop accessible IT artefacts should encompass the broadest range of user abilities in identified tasks and contexts. We lack sufficient research on information systems and human-computer interactions that presents a comprehensive model to explain what variables these key components of accessibility contain and how they interconnect. To address this gap in the literature, I draw on theories beyond human-computer interactions, tasks, and contexts to posit the influence of human abilities on IT use by referring to the International Classification of Functioning, Disability, and Health (ICF) framework that the World Health Organization developed. In this paper, I theoretically describe accessibility, its components, and their relationships in the IT use context based on which I present an accessibility model. Furthermore, I argue that accessibility is a moderating variable between system features and usability. Therefore, accessibility is a major determinant of user acceptance
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