Contract related agents

Imperial Users onl

Improving customer satisfaction: changes as a result of Customer Value Discovery

Objective: To identify Gold Standard Services for customers in an academic library and determine whether interventions following the identification of customer value increased student satisfaction. Methods: “Customer Discovery Workshops” were undertaken with academic staff and undergraduate on‐campus students to provide managers and library staff with information on the services and resources that customers valued, and what irritated them about existing services and resources. The impact of interventions was assessed two years after the research using a university student satisfaction survey and an independent national student satisfaction survey. Results: The findings resulted in significant changes to the way forward‐facing customer services were delivered. A number of value adding services were introduced for the customer. Overall customer satisfaction was improved. Evidence Based Library and Information Practice 2008, 3:1 34 Conclusions: The Customer Value Discovery research has created a culture of innovation and continuous improvement. An operational plan was introduced to track activity and performance against the objectives identified in the customer value research. However, there is a constant need to innovate

Insurance: a risk to the economy ?

Insurance

Spartan Daily, March 29, 1971

Volume 58, Issue 95https://scholarworks.sjsu.edu/spartandaily/5503/thumbnail.jp

The discourse of Olympic security 2012 : London 2012

This paper uses a combination of CDA and CL to investigate the discursive realization of the security operation for the 2012 London Olympic Games. Drawing on Didier Bigo’s (2008) conceptualisation of the ‘banopticon’, it address two questions: what distinctive linguistic features are used in documents relating to security for London 2012; and, how is Olympic security realized as a discursive practice in these documents? Findings suggest that the documents indeed realized key banoptic features of the banopticon: exceptionalism, exclusion and prediction, as well as what we call ‘pedagogisation’. Claims were made for the exceptional scale of the Olympic events; predictive technologies were proposed to assess the threat from terrorism; and documentary evidence suggests that access to Olympic venues was being constituted to resemble transit through national boundarie

A survey of the machine interference problem

This paper surveys the research published on the machine interference problem since the 1985 review by Stecke & Aronson. After introducing the basic model, we discuss the literature along several dimensions. We then note how research has evolved since the 1985 review, including a trend towards the modelling of stochastic (rather than deterministic) systems and the corresponding use of more advanced queuing methods for analysis. We conclude with some suggestions for areas holding particular promise for future studies.Natural Sciences and Engineering Research Council (NSERC) Discovery Grant 238294-200

Wet, wild and convivial : past, present and future contributions of Australia’s ocean pools to surf, beach, pool and body cultures and recreational coasts

I investigated the past, present and possible futures of Australia’s ocean pools, over a hundred public seawater pools sited on rocky surfcoasts, so that waves wash over their walls. My interdisciplinary analysis informed by actor-­‐network theory explored their contributions to surf, beach, pool and body cultures and recreational coasts. Ocean pools have since the nineteenth century been far more significant in the surf, beach, pool and body cultures of Australia and South Africa, than in those of Britain and the United States. Most of Australia’s ocean pools lie within state of New South Wales, and my work strengthens the case for recognising Australian and NSW ocean pools as having distinct collective identities and affinities with their South African counterparts. Ocean pools are sites of social and environmental learning that challenge efforts to establish human mastery over wild natures and depictions of coastal environments as mere stages for enacting human activities unconstrained by non-­‐human nature. They also challenge the notion that people prefer to swim and bathe at patrolled beaches or in private or public pools far less wild than an ocean pool. They are evidence that supervision by suitably trained and equipped lifeguards or lifesavers is not the only or the most satisfactory way to adequately safeguard bathers and swimmers from the dangers of the sea. Australia’s ocean pools demonstrate that regardless of race, class, gender, age or ability, people can and do make themselves at home in pools shared convivially with wild nature and well-­‐suited for sustained, unsupervised recreation and sport on rocky surfcoast. Ocean pools serve as places of refuge, therapeutic and restorative environments, adventure playgrounds, convivial public spaces, visually appealing cultural landscapes, brands, icons and symbols. Australia’s ocean pools are unified by their sites, their affordances and core actor-­‐ networks linked to their fundamental and enduring identity as ‘wild but safe enough surfside pools’. Rocky shores and coastal waters characterised by surf, sharks and rips are among the most persistent macro-­‐actors in these networks that include bathers, swimmers, tourism and transport networks, news media, local councils and progress associations. Australian ocean pools that gained a further identity as ‘public pools for competition and carnivals’ acquired additional actor-­‐networks strongly linked since the late nineteenth century to amateur swimming clubs and schools, and since the twentieth century to surf lifesaving clubs and winter swimming clubs. Those ocean pools nevertheless, remained predominately recreational facilities. As other types of public pools became more affordable, Australia’s ocean pools remained popular despite gaining new identities as an ‘unusually hazardous type of public pool’ and ‘a type of facility no longer created’. The growing threats to ocean pools and their actor-­‐networks are a further unifying factor. As sport and recreation venues cultivating healthy, convivial relationships with wild nature and possessing unrealised potential as centres for community engagement, learning and research, ocean pools are worth emulating on other rocky shores and in other public places. My work strengthens efforts to sustain and create ocean pools and supports further studies on seawater pools and their actor-­‐networks

Mixed initiative planning and control of UAV teams for persistent surveillance

Tese de mestrado. Mestrado Integrado em Engenharia Electrotécnica e de Computadores. Faculdade de Engenharia. Universidade do Porto. 201