Mobile travel services: the effect of moderating context factors

This article has two objectives: (1) to draw an international comparison regarding the acceptance of mobile travel services in three countries with different profiles when it comes to travelling and mobile telecommunications, and (2) to extend relevant literature on mobile applications, more specifically travel services, by including context-related concepts, taking moderating factors like location, mobility of users, physical, and social context into account. Based on surveys that were carried out in 2009, structural equation modelling is used to identify differences in patterns in the use of mobile travel services and in the role of context-related variables. the conclusion of this article is that context-related factors, that is, mobility and (physical and social) context, have an impact on the relationship between the core concepts of technology Acceptance model (TAM) and Diffusion of Innovation (DoI) research. many studies on the acceptance and use of mobile services indicate that a deep understanding is needed of individual, context-related, and technological characteristics and the way they interact. this is also highly relevant to the travel industry, which wants to utilize the opportunities provided by mobile technology

An empirical study on the adoption of mobile location-based advertising

Increasing market penetration of smart phones and mobile broadband subscriptions has created new marketing communication avenues that allow interactive and highly targeted advertising based on individuals' location and contextual environment. However, the factors that guide consumers' adoption of such advertising and consumer perceptions of this new advertising channel are not yet fully understood. This research attempts to bridge this gap. Location-based services are smart phone applications that enable this avenue. The purpose of this study is to understand the factors that influence consumer acceptance and adoption of one specific type of location-based service, location- based advertising, where advertising messages are customized to individuals' location, personal information and interests. Drawing theories from the fields of technology adoption, social psychology, and mobile marketing, ten constructs are identified and a modified conceptual model and hypotheses are built and tested with survey data from 138 individuals. Structural equation modeling is used to test 10 factors that influence consumer adoption of location-based advertising: (1) attitude, (2) social influence, (3) perceived usefulness, (4) perceived ease of use, (5) perceived enjoyment, (6) compatibility (7) incentives, (8) personal innovativeness, (9) privacy issues, (10) Attitude toward advertising in general. The results indicate that enjoyment - as entertainment, fun, and interactive - is the strongest driver that influence individuals' attitude that in turn, is the strongest determinant of behavioral intention to adopt location-based advertising. A strong indirect influence of compatibility, perceived usefulness and incentives to adoption is also found. The relationship between privacy issues and personal innovativeness toward adoption are not statistically significant and therefore, their importance in guiding consumer adoption of location-based advertising cannot be determined based on this research

Exploring value co-creation within buyer-seller relationship in mobile applications services : a model development

Mobile phones have become an indispensable part of consumers’ life where they access core and supporting services via mobile applications services (m-applications). The focus of the present study is to explore dyadic buyer-seller roles in m-applications services’ value creation taking mobile banking applications services (MB-applications) as a case study. While prior research on value co-creation in service dominant logic (S-d logic) serves as a foundation for this study, it does not provide adequate guidance on how buyer and seller co-create value in m-applications services.To address this shortcoming, semi-structured interviews were carried out with 12 banks’ officials in banks’ headquarters of Saudi Arabia. Also, six focus groups were conducted; three with MB-application services users and three with non-users which were held in Riyadh College of Technology (RCT). In addition, a content analysis of MB-applications services was conducted to support suppliers’ perspectives regarding value propositions (service offering). A conceptual framework is developed for managing co-creation to illustrate practical application of the framework.The findings pointed to six factors that shape shape service suppliers’ ability to offer and deliver value via MB-applications, namely; brand image building, bank’s business vision, customer culture-orientation, bank’s internal environment, information technology system and positioning strategy. These factors combine to establish a value proposition for banks’ customers in the MB-applications services domain.Customer’s value creation as value in-use during usage emerged in different usage situations. A value framework incorporating value consumptions (Sheth et al., 1991a) is proposed. It identifies the main value-adding elements in m-applications and the primary drivers for adopting m-applications. Findings revealed that bank managers attempted to support customers’ value creation, which was reflected in MB-application content. However, support was constrained by some insufficient assumptions about customers and the m-commerce architecture. Factors that impede MB-applications use include consumers’ banking habits, perceived risk (security and privacy); usability hindrance, marketing and promotion, technical problems, and socio-cultural barriers. Implications are drawn for service delivery value perception and mobile marketing theory, and recommendations are made to service suppliers and commercial banks to achieve sustained returns of investment from MB-applications services

Influencing factors on user acceptance of location-based advertising outside and inside retail stores

JEL -M31 Marketing M37 AdvertisingDe 2013 a 2014, a penetração do smartphone a nível mundial aumentou 25%, até 1.6 biliões de usuários. Até ao ano de 2018, são esperadas que mais de 2.5 biliões de pessoas usem smartphones, com o tempo médio de uso a ser atualmente já maior do que o da televisão. Com o crescente aumento do tempo que as pessoas gastam no uso dos seus smartphones, cresce também o impacto destes dispositivos no comportamento das pessoas. Já hoje, os smartphones são vistos como pessoais e, muitas vezes, confiáveis como primeira fonte para informação necessária. Em concordância com estes desenvolvimentos, partes significativas de orçamentos de marketing são deslocadas dos canais tradicionais para os canais móveis e os profissionais de marketing procuram por novas oportunidades para entregar mensagens de publicidade a potenciais clientes. Com a publicidade baseada em localização, os profissionais de marketing têm um instrumento que é capaz de facultar informação em relação direta com a localização geográfica de um usuário, num momento em que o usuário a vê como relevante e é mais provável que aja em resultado. Graças a uma nova tecnologia designada de Beacon, o rastreamento de localização é agora possível mesmo dentro de edifícios fechados e preciso até menos de um metro. De forma a que os profissionais de marketing usem essa informação, os consumidores têm de dar o seu consentimento e instalar um aplicativo dedicado nos seus smartphones. Dentro desta tese, foram analisados os fatores que influenciam o consentimento da publicidade baseada em localização por parte dos usuários. A aplicação da pesquisa estatística dos dados, coletados num estudo com 109 usuários internacionais de smartphones, levou às conclusões de que a utilidade percebida desta tecnologia de publicidade é o que influencia mais os usuários, seguido da facilidade de uso e da atitude geral para com a publicidade. Os resultados podem contribuir para o futuro desenvolvimento de campanhas de publicidade baseadas em localização, fornecendo aos profissionais de marketing perceções substanciais em fatores-chave para campanhas bem sucedidas.From 2013 to 2014, smartphone penetration worldwide rose by 25% up to 1.6 billion users. By the year 2018 even more than 2.5 billion people are expected to use smartphones, with the average use time being already today higher than the one of television. With the increasing time people spend using their smartphones, also the impact of this devices on people’s behavior grows. Already today, smartphones are perceived as personal and often trusted as the first source for necessary information. In accordance with these developments, significant shares of marketing budgets are shifted from traditional media to the mobile channel and marketers look for new possibilities to deliver advertising messages to potential customers. With location-based advertising, marketers have an instrument, which is capable of delivering information in direct relation to a user’s geo-location at the time when a user perceives them as relevant and is most likely to react upon it. Thanks to a new technology called Beacon, location tracking is now possible even inside closed buildings and accurate up to less than one meter. In order for marketers to use this technology, customers need to give their approval and install a dedicated app on their smartphones. Within this thesis, factors that influence users’ acceptance of location-based advertising were analyzed. Application of statistical research on the data, collected in a study with 109 international smartphone users, led to the conclusions that the perceived usefulness of this advertising technology influences user’s acceptance the most, followed by the ease of use and the overall attitude toward advertising. The results can contribute to future development of location-based advertising campaigns, providing marketers with substantial insights on key factors for successful campaigns. Keywords:; beacon

Introduction of a new mobile player app store in selected countries of Southeast Asia

Trends in modern society have a significant impact on the way organizations operate. The use of mobile phones makes it possible to create completely new high-availability communication and business channels. Mobile phones are used in mobile marketing, which has come to the fore via SMS marketing. In this article, the focus is on the use of mobile phones in e-business. The introduction of a new mobile player app store was analyzed through research conducted in 2017. The aim of the research was to find out whether it is possible-in terms of the sustainability of the consumption of a marketing product-to introduce a single campaign with the same content but in different language mutations in selected markets, or whether it is necessary to use a completely different campaign and means of communication for each market. Overall, 287 respondents from the Philippines, Thailand, and India were examined. The dependency between the socio-demographic characteristics of the respondents (country, gender, and age) and site engagement was tested, and user experience was tested, too. The results of the research revealed that there was no dependency between belonging to the selected countries and site engagement. Furthermore, there was also no dependency between gender and site engagement. On the other hand, there was a statistically significant dependency between belonging to the country and the design of the website. © 2018 by the authors

Privacy and Geospatial Technologies

This research examines the role of geospatial and ancillary technologies in the erosion of privacy in contemporary society. The development of Remote Sensing, GIS, and GPS technologies are explored as a means of understanding both their current and predicted uses and capabilities. Examination is also made of the legal basis and current status of privacy rights in the United States. Finally, current and predicted uses and capabilities of geospatial and ancillary technologies are critically examined in light of existing privacy protections as a means of determining the ways in which these technologies are impacting privacy currently and what their effects may be in the future

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Perceived Quality of Mobile Services

The book investigates user satisfaction with mobile services, the perceived quality of m-commerce products, and the loyalty towards service providers. After introducing the m-commerce value chain and emerging mobile services, the first part examines relevant theories from diffusion of innovations and service quality to mobile services, and identifies new trends in the mobile communication market. The book demonstrates to what extent service quality and adoption theories of consumer behavior literature explain the (repeated) usage of mobile services, and how the results differ by user segments. A-priori and a-posteriori segmentations provide detailed insights. The results indicate that it is important to consider (un)observed heterogeneity in explanatory models

Setting the Future of Digital and Social Media Marketing Research: Perspectives and Research Propositions

in pressThe use of the internet and social media have changed consumer behavior and the ways in which companies conduct their business. Social and digital marketing offers significant opportunities to organizations through lower costs, improved brand awareness and increased sales. However, significant challenges exist from negative electronic word-of-mouth as well as intrusive and irritating online brand presence. This article brings together the collective insight from several leading experts on issues relating to digital and social media marketing. The experts' perspectives offer a detailed narrative on key aspects of this important topic as well as perspectives on more specific issues including artificial intelligence, augmented reality marketing, digital content management, mobile marketing and advertising, B2B marketing, electronic word of mouth and ethical issues therein. This research offers a significant and timely contribution to both researchers and practitioners in the form of challenges and opportunities where we highlight the limitations within the current research, outline the research gaps and develop the questions and propositions that can help advance knowledge within the domain of digital and social marketing.Peer reviewe