User resistance strategies and the problems of blanket prescriptions: a case study of resistance success

There is a growing body of research on resistance in IS projects, a good deal of which focuses on strategies for overcoming resistance. However, within this strand of research, it appears that there is a ‘blanket prescription’ approach that does not account for diversity in resistance reasoning. We offer a qualitative study of the response of diverse actors to a pilot of a custom developed client tracking information system, which brought about diverse covert and overt resistance activities. This empirical research is used to explore the heterogeneous user and how such a ‘blanket prescription’ to avert organisational-wide resistance went wrong and how resistance succeeded. This paper aims to contribute to the body of existing literature on IS user resistance by emphasizing the injurious continuous error of excluding such constructs as the heterogeneous user within user resistance research

PERENCANAAN STRATEGI SISTEM DAN TEKNOLOGI INFORMASI PADA PT. TRIASA GILANG JEPS MEGAH

PERENCANAAN STRATEGI SISTEM DAN TEKNOLOGI INFORMASI PADA PT. TRIASA GILANG JEPS MEGAH

The Legacy of Power and Politics in Disciplinary Discourse: A Citation Analysis

Within Information Systems (IS), as with all other scientific communities, the publication of original research is the primary mode of communication. One characteristic of such communication is the use of references. Yet, scientific communities differ in the ways their members use citations to position their own contribution. In this paper, we examine the following questions: What can we learn about the discursive practices within IS by investigating ways in which the community has drawn upon one of its classics? How can such an analysis inform us as authors, reviewers, and active members of the discipline? To address these questions, we analyze over 300 citations extending over two decades to one of the most widely-cited works in the field – Markus’s “Power, Politics, and MIS Implementation”. We apply a wide range of citation analysis techniques to understand how IS researchers have used the article to support or to frame their contribution. Our analysis reveals the impact of social construction in shaping our discursive practices. This observation has several implications for improving IS research

Affection not affliction: The role of emotions in information systems and organizational change

Most IS research in both the technical/rational and socio-technical traditions ignores or marginalizes the emotionally charged behaviours through which individuals engage in, and cope with the consequences of, IS practice and associated organizational change. Even within the small body of work that engages with emotions through particular conceptual efforts, affections are often conceived as a phenomenon to be eradicated – an affliction requiring a cure. In this paper, I argue that emotions are always implicated in our lived experiences, crucially influencing how we come to our beliefs about what is good or bad, right or wrong. I draw from the theoretical work of Michel Foucault to argue for elaborating current notions of IS innovation as a moral and political struggle in which individuals’ beliefs and feelings are constantly tested. Finally, I demonstrate these ideas by reference to a case study that had considerable emotional impact, and highlight the implications for future work

Interpreting an ERP implementation from a stakeholder perspective

ERP systems are software packages that enable the integration of transactions oriented data and business processes throughout an organization. ERP implementation can be viewed as an organizational change process: many problems related to ERP implementation are related to a misfit of the system with the characteristics of the organization. This article uses the evidence of a case study to uncover some important dimensions of the organizational change issues related to ERP implementation. The study shows how ERP implementation can impact the interests of stakeholders of the ERP-system and how these groups may react by influencing the course of events, for example by altering the design and implementation in ways that are more consistent with their interests. Understanding the possible impact of ERP on particular interests of stakeholders may help project managers and others to manage ERP implementations more effectively.