Developing a theory of total quality management - using the delphi technique

Quality has become an important determinant of competitiveness, to the point that it is now widely considered to be the foundation upon which other factors that contribute to competitive advantage, such as cost, speed of delivery, reliability of delivery and flexibility, must be built. Total Quality Management (TQM) has emerged as a prominent tool for organisations in pursuit of lasting improvements in quality, business performance and, for introducing change. A large and increasing number of organisations are starting to adopt TQM in recognition of its strategic importance. The importance of quality is also recognised by governments and industrialists throughout the developed world. The increasing number of awards expounding the value of TQM is a manifestation of the importance placed on the concept. All the signs indicate that the adoption of TQM is unlikely to diminish. Despite the interest, and the attention of many researchers and writers, TQM remains an imprecise subject. Examination of the large volume ofTQM related publications revealed that the literature is dominated by prescription and anecdote and highlights a lack of empirical work. A number of broad areas can be identified where it would appear that the literature has remained irreconcilable or under-developed. Moreover, it appears that the domination of TQM's development by practitioners has resulted in the absence of a theoretical grounding for TQM. These findings pointed to the need for substantive research to extend the current knowledge and understanding of TQM and to support its future development. The aim of this study was to address these broad areas and to fill an important gap in the existing knowledge and understanding ofTQM. More specifically, the aim was to develop an inductive theory o/TQM based on the expert opinion o/practitioners in the leading organisations. For the purpose of this study "theory" is defined as comprising three components: concepts, relationships and underlying logic. The study achieves this aim through the explication of the views of a sample of best practice TQM organisations representing a wide range of industry sectors. The design of the research was motivated by the distinctive shortfalls in the domain and strategy of previous TQM research. After evaluating the methodological options available, the Delphi method was identified as the most relevant and practical research technique. A modified Delphi survey comprising four planned rounds of postal questionnaires was used to collect the study's primary data. Conversion of this primary data into the proposed theory involved a profound process of interpretation and refinement which centred around explaining the logic underlying the salient TQM variables that were identified. Exploratory factor analysis was used to aid the interpretive processes. The salient variables were heuristically organised into a set ofTQM concepts and the interrelationship digraph technique was used to facilitate the extraction of the salient relationships between the concepts from the core body of underlying logic. The study identifies nine key concepts of the TQM approach and puts forward seven key propositions that explain the important relationships between them. The three core concepts are Customer Focus, Internal Collaboration and DynamiclEnergetic Leadership. The study corroborates the belief evident in the more recent TQM literature that TQM is a management philosophy. The idea that TQM is a "management fad" is refuted. The study provides strong evidence that TQM is universally applicable to 'for profit' organisations. It is also shown that the impact of TQM goes beyond management practice. TQM is undeniably concerned with the attitude, the values and the behaviour of all of the members of an organisation. The primary data in this study came from a sample that comprised 'for profit' organisations only. The proposed theory has therefore been derived in this context. This represents the main boundary to which generalisation can be taken. An objective of the study was to test the proposed concepts in order to refine the proposed theory. This objective was only partially met due to unexpected diversity in some of the qualitative primary data. This study has expanded understanding by contributing an inductively developed theory of TQM to the present knowledge. This interpretation of TQM, which identifies the logic underlying the relevance of the important TQM variables, transcends a description of TQM which is specified purely in terms of the relevant variables. The study also contributes an understanding ofTQM that explicitly distinguishes its purpose from its mechanics. The core practical contribution of the study is that it can act as a conduit to improve practitioner understanding. Practitioners seeking to improve the performance of their organisation to a position of sustainable competitive advantage through the introduction of a TQM approach can have an understanding of TQM that is based on proven practice. The study also contributes a set ofTQM concepts and an interrelationship digraph that can act as a base-line from which existing TQM approaches may be critically examined. Furthermore, the study contributes a theory of TQM to the development of a sound theoretical framework that can systematically and appropriately guide future research

Making A Difference : Ways Of Teaching And Learning In General National Qualifications

There is growing evidence of the positive affects of General National Vocational Qualifications on students and widely held views, almost assumptions, on appropriate teaching and learning styles. As these are not explicit in any form of the specifications it is postulated that it is the mediating influence of teachers which will determine the extent to which GNVQs are student-centred in learning and assessment, and how successful any course is in terms of levels of achievement by students. By following multiple lines of evidence in three advanced courses in one institution a comprehensive and robust picture is built up which illustrates the journey through a course of study for students and their teachers. Diverse aspects of the teaching and learning process drawn from differing perspectives, a variety of research reports of GNVQ courses, and the relationship of the significant role of formative and summative assessment in motivation and learning were considered in the literature review. The strands in the research methodology were also drawn together from lines of pursuit suggested by the literature. Data were gathered through student questionnaires, interviews with teachers and students, classroom observations and the scrutiny of students' work, assignments and various other documents. A synthesis of several seemingly disparate theoretical models of teaching and learning is provided leading to a conclusion that there is a much richer and more subtle range of activities occurring in student-centred teaching and learning than is readily explained by any one model. There is persuasive evidence emerging in a small context of current practice in Advanced GNVQ teaching that has resonance with wider studies of effective teaching. This has implications in contemplating the changes in post-16 education consequent upon the introduction of Curriculum 2000, both at institutional level and perhaps nationally

Political advertising as a resource for citizenship. The reception of audiovisual rhetoric

This thesis explores the reception of audiovisual rhetoric in the form of political advertising. I argue that political ads can function as a resource for citizens. The ads allow people to enact a receptive rhetorical citizenship. They do so by providing substance for everyday practical judgement on issues and political leaders, and through sparking more general discussions on political matters. The thesis contributes empirically by examining receptive dimensions of rhetorical citizenship, which scholars have called for at numerous occasions but not yet fully explored. The thesis contributes theoretically through proposing a way researchers can go about this, including the formulation of four virtues of receptive rhetorical citizenship: inclusiveness, openness, connection and literacy. The thesis combines the traditions of rhetoric and audience studies in a manner that has only rarely been put into play before. The empirical data material revolves around political ads produced for two separate elections in 2013 and 2015. Directing the main thrust of analysis towards reception, the data material consists of 16 focus groups conducted with a range of voters. Taking a holistic approach to the study of audiences, the study also draws on supplementary interviews with 23 ad producers, strategists and politicians, as well as a rhetorical textual analysis of the eight films that were discussed in the groups. Thematically, the eight films produced talk and discussion around three key themes: 1) the balance between informative aspects and entertaining aspects in political ads; 2) negativity in political ads; and 3) personalization in political ads. Lastly, 4), I examine informants’ discussions from the vantage point of reception research in order to further tease out nuances of how citizens use ideals such as authenticity and aptum as evaluative concepts, as well as discuss informant reflexivity and various modes of reception they engaged in. I find that citizens are deeply ambivalent to political ads as a genre, in particular towards the trade-off between informing and entertaining in a communicative text. I find that informants for the most part accepted negativity in political ads, while at the same time attempted to discern between useful and non-useful negativity. Furthermore, I provide nuance and detail to how people use personality as a route to judgement on candidates and other political matters when watching advertisements. Importantly, elements of personalization - ordinariness, authenticity and sociability - are highly at work. Lastly, I provide further detail on what kind of receptive rhetorical citizenship people enact in the interview situation. I propose the concept of breaching moments through authenticity and aptum as a novel way to understand the nuts and bolts of how form and content interacts when people are to evaluate their political leaders on screen

Effective strategy making

Subject of this study For establishing main lines of their future development, governments on several levels of government prepare spatial development visions, for assessing individual plans and initiatives against the background of a desired direction of development. Such strategic visions help to avoid the necessity to start considering again and again the question which direction long-term development should take. The European Commission promotes making such development strategies, hoping this leads to innovation in the regions and increased competitiveness of Europe. More particularly, the Commission expects a substantial contribution to prosperity of the rich diversity of local characteristics as assets for the development and innovation of the European territory. This study aims to explore the factors for success of strategic spatial planning. Strategy making happens in the different circumstances in European countries, legally regulated or informally, using terms like: Structure plans, structural visions, master plans, development visions and spatial development strategies. Here the term (spatial) development vision is used. The central question is: Which aspects of planning processes and place-related conditions support the effectiveness of strategy making? The processes of strategy making and the place related circumstances are intensively interrelated. The diversity of circumstances in the European countries is expressed in the different national and regional planning cultures. That includes the set of procedures, competencies, education of planners and other experts and their resulting attitudes towards strategy making. In a development strategy all interests of society come together. Therefore the constructive working together of representatives of different sectors and interest is key to the success. Because of this crucial issue, we distinguished between co-operation, as just contributing to someone else’s activity, co-producing, as making together a product and collaboration towards a strategy, defined as a common exploration of possibilities. The interactions of the participants in the strategy making process, potentially creating trust and enhancing social cohesion, may be more important than the resulting concept for a development strategy. Therefore our attention focused on the way strategies are made in the black box of specific processes. The interactions aiming at co-ownership and collaboration are central in this novel ’interactions approach’. The resulting strategy does not necessarily contain (infra) structural projects; a spatial strategy concerns a selected localised policy and argumentative framework for future development. Societal relevance Being a planning consultant with over forty years of experience in practice, the author highly values practical applicability in society. Understanding of practice-related factors for effectiveness of strategy making is important because effective public management saves costs for society; a framework expressing the aimed-for direction of development provides clarity for private initiatives; an agreed strategy helps to coordinate sector policies; several EU and national subsidies for projects require a locally agreed structural frame. Because a development vision concerns the direction of an envisaged development, its effectiveness is defined in terms of performance of the argumentative framework based on the story lines developed in the discussions during the strategy making process. Our search aims at identifying recommendations for enhanced chances for performing strategies in praxis. Approach A theoretical frame was composed based on literature in the fields of planning theory, policy analysis and design. Research questions were formulated concerning the importance of the process related variables: open process management, coownership, co-design, the application of scenarios and visualizations. Concerning the importance of the place related aspects, research questions consider: planning culture, multi-level embedding, involvement of politicians and the experiences of actors in previous processes. The explorations for composing the theoretic frame aimed to do justice as much as possible to the complexity of network society in which a strategy has to be agreed. First (im-) possibilities for governing public administrations in network societies are explored. That exploration concluded that since the authority of data, experts and politicians are not self-evident anymore; there is a greater need than before that actors become convinced by arguments. Not interests as they see it (differently) but story lines support converging to an agreed selection of located objectives. Strategy making should therefore be organized as a societal process aimed at sharing ownership of ideas among participants. The second exploration for composing the theoretic frame considered conceiving a development strategy as a decision-making process. The interdependencies of social, economic, ecologic and man-made physical systems in a territory require integrated decision-making involving the relevant interests. Acknowledging that the representatives of different sectors and non-governmental and private organizations foster different views on reality, implies that the specific procedures of spatial planning will generally not be accepted by all, as the procedure for the strategy making process. That entails decision-making occurring in a non-envisaged number of rounds of decision-making in different groupings. The ultimate success of a long-term development policy consists of flexible but continued application of the argumentative frame of the strategic vision. Fairly assessing long-term strategies requires evaluation, often decades after deciding on the strategy. Society seldom allows that time for assessing the success of a strategy because different urgent issues developed since it’s making and the vision became a “historic” view in the eyes of many. Therefore a different approach for establishing expected success was needed. The specific, pivotal round of deciding about the concept of a strategic vision is called here effective, if the agreed strategy as resulting from that round of decision-making is expected to eventually perform. But effectiveness of decision-making is not sufficient; an effective strategy also implies a new promising perspective for the development of a territory. Effective decision-making consisting of effective continuation of an existing trend or more efficiently deciding on a concept does not need a strategic development vision. Those activities are not considered here for effective strategy making. Therefore, the third exploration for composing our strategic frame focused on creativity as a requirement for discovering a novel direction of development. Discovering new possibilities for developments and re-interpreting existing qualities for new applications require an open creative approach. Design is needed for expanding the possibilities of what society sees as a probable future and above all for avoiding that the search for innovation would be restricted to what important actors consider possible. Central is the search for agreement about a desired future and how to make it possible. A process of co-designing a new vision of the desired future, whereby participating actors become co-authors of something not-existing before is assumed to bring about stronger and longer lasting commitment, which is essential for the long-term success. The assumed larger commitment would result from the combination of a maximal open process of decision-making like in designing, in which ideas of every participant are welcomed as valuable contributions and which takes the freedom of not starting by accepting limitations and conditions as coming from several sides. Such creative process is expected entailing forms of co-authorship. Important is that the relevant higher government level approaches the process positively and supportive, although without unconditional commitment to any outcome of the process. The empiric part contains case studies of five strategy making processes in different European countries. The selection of cases was based on a pre-selection proposed by planners, representing their countries in the European Council of Spatial Planners (ECTP-CEU) They responded to the request for good examples of cases of successful strategy making in their countries. The final selection of five was chosen applying practical considerations about expectations of local help in assembling information. The selected cases were: Piano Strutturale Comunale of Bologna (IT), Scenariostudie Drechtsteden 2030 (NL), the Glasgow and the Clyde Valley Strategic Development Plan (UK), Vision Gherdëina (IT) and Meetjesland 2020 (BE). Next to plan documents and existing evaluations, forty-one interviews formed important sources of information for connecting casuistic and theory. Applying our definition of effectiveness, first the effectiveness of our cases was established. Not all of those five appeared to be effective according to our criteria as formulated in the theoretical frame. Next the cases were analysed, using pre-formulated hypotheses for process and place-related conditions influencing the performance of spatial development strategies. The accounts of cases in different planning cultures related to the process and place-aspects of the theoretic frame provided insight in the different process aspects and the circumstances in which those processes were conducted. That, in combination with the earlier established (non-) effectiveness enabled characterizing the processes within their various administrative and societal environments. Subsequently the process aspects and the place-related aspects of the five cases were compared and analysed applying the research questions, the hypotheses and the chains of evidence. Such comparison allowed for conclusions about factors for effectiveness. Conclusions The study did not provide evidence that strictly regulated, rigid planning cultures were prohibitive for strategy making. In all five processes a form of co-production existed, which in most cases resulted in some form of co-ownership of the results. Co-ownership evaporated soon in the cases that were not qualified as effective. Remaining co-ownership appeared to be most important for the eventual success of the spatial development vision. That has been established in Drechtsteden, Glasgow and Grödental (Vision Gherdëina). The strategy making in Bologna and Meetjesland was not successful. In Bologna lack of success resulted from extensive procedural requirements, political instability and the complexity of the administrative embedding, despite a strong concept for future development. In Meetjesland the failure was related to the lack of a sound administrative embedding together with insufficient specificity of the vision: a set of nine objectives without concrete elaborations and selective site locations did not build lasting support. The study confirmed that effective decision-making processes for long-term developments are open, interactive collaborations towards new concepts applying visualizations (maps) and the related storylines of representatives of the interests that are considered relevant locally. Although the selection of cases consisted of processes, which were found successful by planners of the country in which the cases are located, two of the cases were not effective according to our criteria. Not only satisfaction about the initial result and a form of co-ownership was important, the continuation of the processes in subsequent rounds of decision-making was even more important. The openness of decisionmaking is of special importance for converging to an agreement. Introduction of a design attitude in strategy making, applying maximal openness results in creating coauthorship, which entails stronger, lasting commitment to the agreed vision. Here the specific attitude is not meant of some, who concentrate on conditions and on mapping the limitations set by what important actors see as possible or feasible as a starting point. That approach tends to design in the limited space left over by other sector’s claims. Designing as meant in the current study regards the open “what if, then that” iterations during which designers focus on exploring new possibilities, not respecting conditions and limitations in advance. Preparing a spatial development strategy as a societal decision-making process by applying an open design attitude implies generating ideas, assessing, correcting, improving and refining solutions. The study confirmed the importance of visualizations as tools for enhancing the effectiveness of communication during the collaborative process. In order to open up minds for different ways of viewing during the process and to do justice and pay respect to ideas of the participants, decision-making is preferably organized as scenario planning, considering simultaneously several options and in which every tabled idea is considered and assessed according to its potentials, (im)possibilities and consequences. Discovering new possibilities together and co-designing a desired future entails co-authorship, which goes beyond and enhances co-ownership. This also applies for the administrative embedding: in two of the three successful cases the higher level authority acted as co-authoring partner of the development vision. Important for such vertical commitment is that the number of administrative layers with which the strategy making process must relate, should be small: preferably only one higher authority. In such cases, the strategy making process will not become an arena in which several higher authorities conduct their institutional policies for fighting their struggles for hierarchy. The only (approving) authority can support the process according to its commitment and act as a partner. Acknowledging that the responsibilities of a higher authority do not allow full commitment in advance to a yet unknown output, applying a form of loose coupling is helpful. This implies that the higher authority supports the process and commits to positively considering consequences of the output, provided that specific process conditions are fulfilled. This especially applies if envisaged large infra structural projects require substantial investments of higher authorities. The study confirms the importance of involving spatial designers and a design attitude in the collaborative decision-making process towards long-term development strategies. The necessary openness of such processes requires conducting designing not as a person-focused internal activity but to design as a process of group creativity in the collaboration of relevant participants. The ‘interactions approach’ provided useful conclusions and contributes as a novel to existing planning theory

AICPA professional standards as of June 1, 2010, Volume 2: accounting and review services, code of professional conduct, bylaws, valuation services, consulting services, Quality control, peer review, tax services, personal financial planning, continuing professional education

https://egrove.olemiss.edu/aicpa_prof/1470/thumbnail.jp

AICPA professional standards as of June 1, 2011, Volume 2: accounting and review services, code of professional conduct, bylaws, valuation services, consulting services, quality control, peer review, tax services, personal financial planning, continuing professional education

https://egrove.olemiss.edu/aicpa_prof/1475/thumbnail.jp

Sustainability, Human Well-Being, and the Future of Education

This open access book explores the key dimensions of a future education system designed to enable individuals, schools, and communities to achieve the twin twenty-first century challenges of sustainability and human well-being. For much of the twentieth century, Western education systems prepared students to enter the workforce, contribute to society and succeed in relatively predictable contexts. Today, people are at the controls of the planet—making decisions that are dramatically reshaping social, economic, and environmental systems at a global scale. What is education’s purpose in this new reality? What and how must we learn now? The volatility and uncertainty caused by digitalization, globalization, and climate change weave a common backdrop through each chapter. Using case studies drawn from Finland and the US, chapter authors explore various aspects of learning and education system design through the lenses of sustainability and human well-being to evaluate how our understanding and practice of education must transform. Using their scholarly research and experience as practitioners, the authors propose new approaches to preparing learners for a new frontier of the human experience fraught with risks but full of opportunity

Bio+Terror: Science, Security, Simulation

The United States government has spent more than $125 billion since 2001 to prepare the nation for bioterrorism. This dissertation examines the emergence of bioterrorism as a credible threat in the contemporary moment, considering how the preparedness practices of the security state constitute new biopolitical formations. To explore how changing ways of knowing disease and risk are reshaping communities, this multi-sited study investigates the material outcomes of biosecurity in people\u27s lives. It shows how complex histories of disease and terror are remade in the modern age to bring about new spaces and forms of biological citizenship.Through interview, observation and detailed historical research, this research considers three sites where bioterrorism is reshaping public life. At Montana\u27s Rocky Mountain Laboratory, the community protest of the first high-security Biosafety Level-4 facility built in the 21st century exemplifies how public fear of microbes reshapes laboratory spaces and constructs environmental geographies around new conceptions of life, risk, and disease. The creation and implementation of new biopreparedness programs at the Centers for Disease Control and Prevention in Atlanta show how the alliance of public health practices with the nation\u27s security complex brings a new level of militarism to everyday practices of health and wellness. Finally, a case study of bioterrorism simulation exercises in New Mexico considers how the public rehearsal of terrorism events creates a perpetual state of emergency as governments and citizens publicly perform their responses to a crisis.By studying the technoscientific extensions of war in the modern age, this research questions how the care-giving acts of governance have been militarized and how enlisting the bioscience industry in the War on Terror is changing societal norms of knowing life, death, nature, and disease, grounded in these re-articulations of life itself. The emerging spaces and economies of terrorism preparedness exemplify how the fusion of new genomic biologies with national security practices brings material change to the spaces where people live and work. This research aims to convince scholars as well as policymakers and activists that the ways in which bioterrorism has been produced have consequences in how people live